Customer testimonials are direct responses to people's experiences using Southampton Airport Hotels services
- 84% of customers who left a review for Southampton Airport Hotels would book again
- 236 customers have given an average rating of
Everything went smoothly from check in to check out. The hotel restaurant is pricey!! We paid over £50 for fish and chips and a coldrink. The car parking facilities long stay was well situated. The staff very helpful and friendly
Miss Burns, 26 Jun 2022
MacDonald Botley Park
5 out of 5
Hotel was fine. Decided to eat in the bar as we couldn’t get a booking in the restaurant. 20 mins to get a menu and drink. It would have been another 20 mins to order if we hadn’t complained to the manager. When it arrived it was dreadful. Half cooked chips no vegetables and most unappetising.
Mr Woodcock, 19 Jun 2022
Leonardo Royal Hotel, Grand Harbour
1 out of 5
Great facilities clean tidy and welcoming hotel staff
Mrs Smith, 16 Jun 2022
Meon Valley
5 out of 5
Hotel very clean staff very helpful nice restaurant easy to find close to cruise terminal
Mr Williams, 25 Oct 2021
DoubleTree by Hilton
5 out of 5
We arrived having paid extra for an executive, sea view room to discover that Holiday Extras had only booked a standard room for us! Absolutely furious! Luckily when I complained the hotel did have a spare sea view room but it definitely wasn’t an executive room!
Mrs Bridgett, 27 Sep 2021
The hotel is advertised as having a Marco Pierre White steakhouse but it was closed!
Leonardo Royal Hotel, Grand Harbour
3 out of 5
Hotel room was too warm with no means to cool without opening window which it was too noisy to do so.
Mr Thomas, 18 Aug 2019
Taxi collection from airport was appalling, no instructions as to where to wait for pick up! Took far too long.
Restaurant food very poor and extremely noisy.
Holiday Inn Eastleigh Room with Return Taxi Transfer
2 out of 5
Hotel adequate, could have got a better deal through the hotel group website
Mr Warrilow, 02 Jul 2018
MacDonald Botley Park
3 out of 5
Hotel fine.
Mr Morris, 23 Jun 2018
Journey to a airport was fine.
However, on return trip the taxi driver tried to charge £2 fee to cover carpark pickup fee.
Holiday Inn Eastleigh Room with Return Taxi Transfer
5 out of 5
Nice friendly hotel food overpriced nothing nearer if you want to eat out
Mr Cole, 10 Jun 2018
MacDonald Botley Park
4 out of 5
Used you before and you booked us with Premier Inn. This time we were booked with Holiday Inn Express. In future we will ask for Premier Inn as the evening meal at HIE was poor.I
Mr Lines, 05 Jan 2018
Holiday Inn Express West with breakfast
5 out of 5
Hotel as described in ideal location for the cruise port
Mrs Crouch, 27 Nov 2017
Travell to and from ship went well no problems
Leonardo Royal Hotel, Grand Harbour
5 out of 5
Good quality. No issues
Mr Purcell, 06 Aug 2017
Holiday Inn Express M27 J7
5 out of 5
The staff were most helpful. Their taxi service went smoothly all very good.
Mrs Hills, 26 Jul 2017
Holiday Inn Eastleigh
5 out of 5
No it wasn't a smooth booking I booked the hotel with transfer to cruise terminal only to be told on arrival at holiday inn you had stipulated airport and therefore the transfers were not valid and I had to pay a further £20 for the transfer to the cruise terminal which should have been included as per your booking.
Mr Nightingale, 14 Jul 2017
Holiday Inn Eastleigh
1 out of 5
It was a very busy weekend, reception and concierge staff were very helpful. Restaurant for breakfast was very hot and uncomfortable.
Mrs Capelin, 05 Jun 2017
Leonardo Royal Hotel, Grand Harbour
3 out of 5
It was a very busy weekend, reception and concierge staff were very helpful. Restaurant for breakfast was very hot and uncomfortable.
Mrs Capelin, 05 Jun 2017
Leonardo Royal Hotel, Grand Harbour
3 out of 5
hotel great staff excellent .brilliant
Mr Flannagan, 28 May 2017
Holiday Inn Eastleigh
5 out of 5
hotel great staff excellent .brilliant
Mr Flannagan, 28 May 2017
Holiday Inn Eastleigh
5 out of 5
You confirmed that our stay at the Hotel would cover transport to & from Southampton port. But it only covered the transport to the port from the Hotel. Why?
Mrs Chappell, 03 May 2017
MacDonald Botley Park
1 out of 5
You confirmed that our stay at the Hotel would cover transport to & from Southampton port. But it only covered the transport to the port from the Hotel. Why?
Mrs Chappell, 03 May 2017
MacDonald Botley Park
1 out of 5
Brilliant taxi service
Mr Hill, 20 Mar 2017
Holiday Inn Eastleigh
5 out of 5
Everything went smoothly and the facilities were as described. The room was comfortable. The taxi picked us up on time in the morning to take us to the airport and when we returned he was at the airport within a few minutes of me contacting the company.
Miss Marsham, 07 Sep 2016
Holiday Inn Eastleigh
5 out of 5
Yes all went well both the drop off and pick up went well.
Mr Postlethwaite, 20 Aug 2016
MacDonald Botley Park
5 out of 5
staff very helpful. booked hotel at Southampton
Mrs Hills, 20 Aug 2016
Holiday Inn Express West with breakfast
5 out of 5