Frequently asked questions

Q: Where can I download the app?

A: If you follow this link, you can give us your mobile number and we'll send it to you right away. Alternatively, if you're using an iPhone or other Apple device here's a link to their app store. If you're on an Android device, here's a link to the Google Play store.


Q: How do I see my bookings on the app?

A: Use your email address and password to log in. Once signed in, press 'My Bookings' on the app where you'll find your current booking, plus all previous bookings you've made with us. Our app lets you see all of your bookings even when you're offline, so you can always access the information while you're travelling, even if you've turned data off or there's no wifi.


Q: I have a technical problem with the app / can't find my booking

A: Sorry to hear that. Here's a link to the best ways to contact us. The quickest way to get a reply is by live chat. Our award-winning, UK-based call centre is open 7 days a week.


Q: I have another question that isn't covered here

A: Here's a link to the best ways to contact us. The quickest way to get a reply is by live chat. Our award-winning, UK-based call centre is open 7 days a week.

We also have a general FAQ page where other customers have asked us app-related questions, it's possible the answer to your question will be there.



Download our other apps

If you liked the Holiday Extras booking app, you'll love HEHA! and our Countdown App.

HEHA! Countdown App


For more travel hints and tips, and for the best deals on airport parking, hotels, lounges, transfers, travel insurance and more, visit Holidayextras.com, and remember to follow us on Facebook and Twitter.