Customer testimonials are direct responses to people's experiences using Norwich Airport Hotels services
- 86% of customers who left a review for Norwich Airport Hotels would book again
- 148 customers have given an average rating of
Easy booking - efficient process
Mr Lambert, 19 Sep 2022
Holiday Inn
5 out of 5
Everything went to plan.Car was undamaged so all was good.Hotel staff efficient and friendly.
Mr Tibbs, 29 Jun 2022
Holiday Inn
5 out of 5
Facilities ok expensive food and drink
Mr Dack, 30 May 2022
Holiday Inn
4 out of 5
The problem with Norwich Holiday Inn Express is shortage of parking with Leisure Centre next door. Holiday Inn needs to buy more spaces nearer to hotel
Mr Collins, 22 Sep 2021
Holiday Inn Express with breakfast - Read more Holiday Inn Express with breakfast reviews
4 out of 5
Hi we had a great two nights. Room spacious clean comfortable bed. Breakfast good and evening meal to. All staff are pleasant and friendly. Great.
Mr Wakefield, 21 Aug 2021
Holiday Inn
5 out of 5
Staff where friendly, breakfast was good. Idea position for the bus into town
Mr Archer, 27 Jun 2021
Holiday Inn
5 out of 5
Very convenient for airport. Hedges could do with cutting to make walk to terminal easier!
Frau Hartlieb, 21 Oct 2019
Holiday Inn
5 out of 5
Nice and easy check in, room was a bit dated, but for one night it was ok. Staff were pleasant and courteous
Herr Arcuri, 01 Sep 2019
Holiday Inn
4 out of 5
Just brilliant
Mrs James, 02 Jul 2019
Holiday Inn
5 out of 5
Hotel just as described. 2 minutes from airport. Comfortable room.
Mr Banham, 17 Jun 2018
Holiday Inn
5 out of 5
This was the first time I had stayed with this particular holiday express. It was so close to the Airport that I could walk there with my case. It only took a few minutes. All the staff were very friendly when I was checking in and I had a meal there too in the evening which was very nice and staff came over to see if I wanted another drink which was handy because I sat on my own.
Mrs Collison, 29 May 2018
Holiday Inn
5 out of 5
Very easy and very helpful staff at the hotel
Mrs Hall, 01 May 2018
Holiday Inn
5 out of 5
Easy to park car and quick check in. Unfortunately, although shuttle service is advertised 'as required', no bus was available between 06.00 and 07.30, so we had a taxi at an extra cost of £6.00. This was in spite of calling the hotel the day before and asking if we needed to book, and being told to verify times when we checked in.
Mrs Parker, 06 Nov 2017
Hotel very convenient for Norwich airport - 5 minutes away, and dropped off right outside terminal.
Collection from airport on return was easy and straightforward.
Holiday Inn Express with breakfast
3 out of 5
Staff at hotel were very helpful, good breakfast, transport on time no problems.
Mr Blakesley, 04 Nov 2017
Holiday Inn Express with breakfast
5 out of 5
My car was dented - cars are parked too close and is constantly used by a fitness club on site.
Mr Turner, 28 Oct 2017
Holiday Inn Express with breakfast
4 out of 5
Everything's was fine. Just what we wanted.
Mr Futter, 03 Oct 2017
Holiday Inn Express with breakfast
4 out of 5
Holiday Inn staff extremely friendly and helpful. Really good value with overnight stay plus 2 weeks parking included.
Mrs Gilzean, 21 Sep 2017
Holiday Inn Express with breakfast
5 out of 5
Great service
Mrs Griffin, 06 Sep 2017
Holiday Inn Express with breakfast
5 out of 5
The hotel included a nights stay with parking and transfers to the airport on their own mini bus. Unfortunately the early morning flight meant we were picked up by a local taxi firm who charged us for the transfer, this had already been covered by the hotels account but at 4am in the morning with 3 small children we paid and failed to obtain a receipt. Upon our return we challenged the hotel, however we were advised without a receipt there was no way of refunding the charge, even though a fellow passenger encountered the same issue, would advise all future travellers to be aware. Not great service, we have always stayed the night before our flight and this is he first time we have encountered such problems ( usually travel from Gatwick).
Mr Blagg, 20 Aug 2017
Holiday Inn Express with breakfast
1 out of 5
Very good,hotel location good, transfer very good,hotel staff friendly and room clean
Mr Harvey, 24 Jul 2017
Holiday Inn Express with breakfast
5 out of 5
Sole person working at reception does not state that the parking is really an Asda superstore car park and if you are lucky to get one of the very few spots next to hotel you will feel a little more relaxed about your car being safe. Room was ok for the price but the carpet was disgusting stains and dark marks all over. On holiday day before my return got a call atpm from taxi driver saying he was outside the airport to pick me up he was not impressed when I told him I was in a bar in Corfu. Overall not the greatest hotel to stay but I blame myself for going for the cheap deal
Mr Goldie, 23 Jun 2017
Holiday Inn Express with breakfast
1 out of 5
All perfect thank you
Mr Smallwood, 06 Aug 2016
Holiday Inn
5 out of 5
all above as expected, a little trouble at first finding suitable place to park
Mr Broome, 02 Jul 2016
Holiday Inn Express with breakfast
5 out of 5
yes
Mrs Shawcross, 29 Jun 2016
Holiday Inn Express with breakfast
5 out of 5