Very poor hotel and parking was cancelled last year and we wasn’t told

Mr Hill (Holiday Inn Express NEC)

Bit disappointed there was no hair dryer in the room, and absolutely no help from staff to get me one. When staying in a hotel the night before you fly and the price you charge there should be the basics in your room.

Mrs Priest (Holiday Inn Express NEC)

Went to bed at 9.30pm as we were up at 3.15am to get to the airport at 4.oam, the A/C unit was making a very loud noise and then after 30 minutes you could here water bubbling in the unit, shortly after the unit starting spewing out water all over the floor. I switched off the unit and went and reported it at the desk, I was informed they would get an engineer to look at it in the morning and there nothing else they could do. As the room was very warm I asked if they could supply a fan, a small desk fan was brought to my room at about 11.0pm, the unit was dripping water most of the night ( did video the noisy leaking unit). Very disappointed we were not moved to another room for the remainder of our our 4.5 hours we had left at the hotel.

Mr Price (Holiday Inn Express NEC)

Great location for Birmingham airport with a lovely little pub next door. No issues whatsoever.

Miss Fletcher (Holiday Inn Express NEC)