Customer testimonials are direct responses to people's experiences using Cardiff Airport Hotels services.
- 88% of customers who left a review for Cardiff Airport Hotels would book again
- 2158 customers have given an average rating of
Hotel lady on reception very rude. Room not cleaned even once for the entire two weeks. Food at EVERY MEAL luke warm not hot. People are allowed to smoke anywhere even around food places. Won't ever stay there again.
Mr Shaw, 25 Sep 2020
Holiday Inn Express with breakfast
1 out of 5
Staff were lovely! Chef for the evening was super fun. Room comfy. A few ignorant guests (unsure if these were vulnerable/homeless ppl accommodated during the pandemic.
Mrs Busby, 06 Sep 2020
Holiday Inn Express with breakfast
5 out of 5
Staff were 1st rate very friendly and helpful, will definitely use this service again.
Mr Bell, 27 Feb 2020
Holiday Inn Express with breakfast
5 out of 5
Staff were 1st rate very friendly and helpful, will definitely use this service again.
Mr Bell, 27 Feb 2020
Holiday Inn Express with breakfast
5 out of 5
hotel and staff very good. Staff helpful. Long Stay car park rough surface.Hotel food and drink prices a bit high but expected in this setting.
Mr Evans, 15 Feb 2020
Overall good experience and saved travelling to airport on day of departure.
Holiday Inn Express with breakfast
4 out of 5
Very clued up reception at Holiday Inn Express who advised me to park on properly surfaced area rather than loose gravel.
Mr Montgomery, 13 Feb 2020
Holiday Inn Express with breakfast
5 out of 5
Booking easy, accommodation/evening meal/breakfast all excellent. Staff very helpful and a well conducted early move to the departure area that took three minutes. However, on return the move back to the hotel to collect our cars was not good at all. One mini bus that took max seven people each time, about 25 of us requiring a lift, it was cold and raining. The driver did his best, however, if you know the flight numbers and return times, why not have a better system???
Frau Rohrbeck, 13 Feb 2020
Holiday Inn Express with breakfast
5 out of 5
Hotel and staff excellent. The parking area we had to park was poorly managed. It had a lot of holes full of surface water and obstacles
Mrs Frewin, 28 Jan 2020
Holiday Inn Express with breakfast
5 out of 5
Long stay Car park in dire need of attention, potholes and puddles galore.
Mrs Betty, 18 Jan 2020
Holiday Inn Express with breakfast
5 out of 5
Yes very good service
Mr Mosa, 11 Jan 2020
Holiday Inn Express with breakfast
5 out of 5
Facilities were excellent and staff friendly and helpful.
Herr Jentes, 25 Dec 2019
Holiday Inn Express with breakfast
5 out of 5
bus did not turn up for collection at the airport. rang the telephone number and a message said that my call could not be connected.
Herr Steinbach, 22 Dec 2019
Holiday Inn Express with breakfast
4 out of 5
Excellent, would definitely use again.
Frau Linder, 08 Dec 2019
Holiday Inn Express with breakfast
5 out of 5
Hassle free from start to finish. Hotel staff were fabulous. Room was spotless, as were all areas. Transfers on time
Mr Rudat, 05 Dec 2019
Holiday Inn Express with breakfast
5 out of 5
Clean, well presented, close to departures terminal; ideal.
Herr Heinemann, 26 Nov 2019
Holiday Inn Express with breakfast
5 out of 5
Excellent accommodation. Choice of food should be better. Staff excellent. Transfer to airport and return 10/10.
Mr Williams, 06 Nov 2019
Holiday Inn Express with breakfast
5 out of 5
Excellent accommodation. Choice of food should be better. Staff excellent. Transfer to airport and return 10/10.
Mr Williams, 06 Nov 2019
Holiday Inn Express with breakfast
5 out of 5
Fantastic hotel for airport accessibility, shuttle and parking. Good breakfast and comfy family room with nice kids corner in the restaurant section.
Herr Purrnhagen, 02 Nov 2019
Holiday Inn Express with breakfast
5 out of 5
Clean and comfortable room,nice meal and friendly staff.Bit of a wait on return transfer as a number of clients using same service.
Herr Hunger, 23 Oct 2019
Holiday Inn Express with breakfast
5 out of 5
Clean and comfortable room,nice meal and friendly staff.Bit of a wait on return transfer as a number of clients using same service.
Herr Hunger, 23 Oct 2019
Holiday Inn Express with breakfast
5 out of 5
excellent service as normal, we return every year with you because of the excellent service you promise and Deliver , waiting for dates to become available so we can book JUNE with you again
Herr Fleiter, 14 Sep 2019
Holiday Inn Express with breakfast
5 out of 5
The hotel itself was fine but the long stay car parking area was muddy, in poor condition and overgrown. Also breakfast is advertised from 4am but more clarity would help as a hot breakfast is not available until six o'clock, just a continental one from four.
Frau Gribaudo, 11 Sep 2019
Holiday Inn Express with breakfast
4 out of 5
All went smoothly from start to finish
Ms Mueller, 09 Sep 2019
Holiday Inn Express with breakfast
5 out of 5
mostly everything was fine. the value was exceptional for the stay and park option. unfortunately the breakfast was continental and we didn't get to have anything warm before we travelled. also, I returned home to a parking fine from the company who manage the car park. currently in dispute with them and not yet resolved. very silly considering I paid for parking in advance and was a customer at the hotel
Mr Dr. Ueckert, 09 Sep 2019
Holiday Inn Express with breakfast
4 out of 5