Flight delay cover

Register your flight

This must be done no later than 12 hours before your scheduled departure time. You'll find the link in the email we send you after you book your travel insurance. Remember to:

• Register additional and return flights separately
• Include all passengers (you can list up to seven)

Once done, we'll send you a confirmation.

Choose your benefit

There are two options:

• Airport lounge access
  A voucher will be emailed to you so you can relax in comfort away from the crowds
• A £25 cash payout per person
  This will be done via PayPal and can be used whenever you like

We'll keep an eye on your flight

If your flight* is delayed by more than two hours and meets the qualifying criteria**, you'll automatically receive your benefit. Here are some conditions that may apply:

• SmartDelay tracks almost all major commercial airline flights, but is limited to airlines/airports that report data regularly
• You can only register a flight if the airline has accurately reported its status to FlightStats
• If a flight doesn't meet the above terms, you will be notified, and your registration will be cancelled.
• For journeys involving multiple connections, each flight must be registered individually.

*A flight is defined as a single scheduled airline flight under a single flight number.
**The delay must be officially announced by the airline as outlined and reported to our flight status data service provider.

Enjoy yourself

We know a pause in your trip isn't ideal, but having cover will allow you to relax while things get back on track. From snacking in a lounge to enjoying some duty-free shopping, it's our way of helping you make the most of an unexpected situation.