Need to know

When you arrive you'll be directed to park in the self-park area outside reception. Head inside to check your car in and hand over your keys - you'll need to have your booking confirmation handy. Your car will stay here while you're away unless it needs to be moved in an emergency. You'll be given a ticket, which you'll need to show the bus driver. It will also have instructions on the back for when you return.

Then, catch the included bus to the airport from outside reception. It runs to T2, T3 and T5 every 20 minutes from 3.45am to 11.40pm. The journey takes 10-15 minutes. If you need to get to or from the car park outside these times you'll need to pay for a taxi.

When you're back, catch the shuttle bus back to the car park and collect your keys from reception.

Accessibility

The car park is fully accessible for customers with limited mobility.

When you arrive let reception know immediately that you have a mobility vehicle.

Security

The car park is secured by:

• Perimeter fencing
• Entry and exit barriers
• CCTV
• Park Mark award

The small print

In August 2023, London's Ultra Low Emissions Zone (ULEZ) expanded to include all terminals at Heathrow Airport. This is part of an initiative to help tackle air pollution. If your vehicle doesn't meet ULEZ standards, you'll need to pay the daily ULEZ charge when driving through Heathrow – make sure you check before you travel.

Larger or commercial vehicle? The car park has changed its terms and conditions meaning that some larger vehicles are no longer accepted. If your vehicle is one they won't accept you'll be charged an additional £25 per day when you arrive. Please read below for full details and check whether the car park will accept your vehicle before you book.

Purple Parking Park and Ride cannot accept:

• Commercial vehicles or mini buses of any variant.
• Single or double cab pickup trucks such as Ford Ranger, Toyota Hilux or Nissan Navara.
• Medium panelled or windowed vans such as a VW Transporter, VW Caravelle, VW Caddy, Ford Transit, Mercedes Vito, Mercedes Viano or short wheel based vehicles of any description.
• Large panelled or windowed vans such as a Mercedes Sprinter, VW Crafter, Renault Master, Ford Transit or long wheel based vehicles of any description.
• Any variant of camper van.
• Any vehicles over 2.15m high.
• Failure to comply to the above, you will be charged an additional £25 per day.

If you don't arrive by midnight on the booked arrival date, the booking will be cancelled and the car park will charge £25 for the booking to be reinstated.

The car park will move your car to a self-park area and charge an additional £20 per day in any of the following cases:

• Not providing a key to your vehicle.
• Not deactivating ghost alarms (or not providing clear instructions to the team at check-in).
• Not removing steering wheel locks.

If you have an electric car, make sure it has enough battery charge to be moved through the car parks and last the duration of the stay otherwise the car park may charge you a fee.

Help us go green! There's no need to print out your booking confirmation, show it on your mobile device.

Returning to a different terminal? Don't worry this car park runs shuttles to both terminals. On your way to the airport ask your bus driver where to go on your return.

If you're planning on returning early try and give the car park as much notice as possible so they can have your car ready for you.

Early or late? The car park offers a grace period up to midnight at their discretion. Any longer than this and you'll be charged the car park's standard rate of £20 per day. This is subject to seasonal change and you'll need to pay by card. The car park cannot offer refunds if you return early.

Staff are at the car park 24/7, so if you arrive between 1am and 4am your car can be released.

Getting to and from airport

Arriving at the car park

Park in one of the arrivals bays outside reception, then head inside to check in and hand over your keys. Your car will stay here while you're away unless it needs to be moved in an emergency. You'll be given a ticket - show this to the bus driver. It will also have instructions on the back for when you return.

Catch the included bus to the airport from outside reception. It runs to T2, T3 and T5 every 20 minutes from 3.45am to 11.40pm. The journey takes 10-15 minutes. If you need to get to or from the car park outside these times you'll need to pay for a taxi.

Returning to the car park

When you return catch the bus from where it dropped you off. Your car will be waiting in one of the collection bays, so all you need to do is pick up your keys from reception and make your way home.