Orlando Airport Reviews
Rated 4.8/5 based on 150 customer reviews.
Summary: Customers frequently commend the excellent communication and professionalism of drivers in their reviews of airport transfers. Many noted that drivers were not only on time but also friendly and helpful, providing regular updates and clear instructions. The overall convenience and reliability of the service, including clean vehicles and smooth pick-ups, were highlighted as key factors in ensuring a stress-free travel experience.
Filipe, our driver was a pleasure to have. He is a very pleasant man, my kids really liked him. He answered lots of questions from our kids. We also asked for a change in times for pick up, and it was no problem accommodating us. So thank you to all for everything.
Verified Customer -
Orlando International Airport Transfers
26/04/2026
Change of driver, arrived late although communication was good.
Having spent the week using Ubers I'm more likely to use them in future.
Verified Customer -
Orlando International Airport Transfers
10/04/2026
Arrived on time and kept us fully informed. Cars were clean and drivers polite and helpful. Stress free transfers from and to the airport.
Verified Customer -
Orlando International Airport Transfers
11/04/2026
Driver and car were good .
Communication was broken on arrival , so did not receive pick up location . I rang their office and was told the wrong location which was on the other side of the airport!! Eventually we made contact with the driver and all then went fine .
Verified Customer -
Orlando International Airport Transfers
16/03/2026
Efficient service and kept updated. So much easier than getting a taxi or Uber and paid upfront so no hidden extras.
Verified Customer -
Orlando International Airport Transfers
12/03/2026
The transfers both ways went exceptionally well with very efficient and smooth WhatsApp communication from the transfer company prior to both trips.
Verified Customer -
Orlando International Airport Transfers
16/03/2026
A tip was expected even though it was included in the booking
Verified Customer -
Orlando International Airport Transfers
07/03/2026
Both drivers really helpfull and friendly, excellent communication. First rate service.
Verified Customer -
Orlando International Airport Transfers
03/03/2026
The main thing that worried me was having to reply to 2 text messages confirming how many people and bags as there were 5 of us and 5 bags, I was worried vehicle wouldn’t be large enough even though I had booked a large vehicle and specified number of people and luggage on booking.
Also pickup instructions were not clear. I had to message driver a couple of times.
On day of departure we were picked up on time no issues just same text messages requesting number of people and bags again.
But it all worked out so I would book again.
Verified Customer -
Orlando International Airport Transfers
02/03/2026
Communication was excellent from the drivers, very polite and helpful,
Verified Customer -
Orlando International Airport Transfers
27/02/2026
Our transfer taxi to and from the airport was just perfect The driver both times kept us updated were and when he would be
Verified Customer -
Orlando International Airport Transfers
28/02/2026
All went to plan and excellent local communication.
Verified Customer -
Orlando International Airport Transfers
01/02/2026
Brilliant service, our flight was delayed outbound and return and the driver stayed in contact and was very flexible. Drivers were great, very professional. Good clean cars too, will use again
Verified Customer -
Orlando International Airport Transfers
21/01/2026
Rivas Enterprises are incredible, ther driver Alex is just wonderful. So helpful * kind. Even stopped so we could get food & a drink on route
Verified Customer -
Orlando International Airport Transfers
04/01/2026
Excellant service and the only thing I would say is that they give a time of pick up to the airport for internal flights instead of considering the internation checkin so was stressful until day before when they contacted us and we altered thetime of pickup but unable to do this before that.
Verified Customer -
The Fountains Resort, International Drive 12400, Orlando, 32821, US Transfers
19/12/2025
Very happy with both transfers. I received text messages from the company and from the driver both ways. I followed the instructions upon arrival at Orlando then when i exited the doors at the number the driver gave me. He drove up flashed his hazard lights, checked his name & number plate and we were at our hotel in no time. PERFECT!!
Returning i did send a message to the company asking if it would be possible to leave an hour earlier as i know how busy it can get on the roads around that time. They agreed that was fine. The driver text me to say he was on his way ( same driver) we beat the traffic on the roads and checked straight in. The car was a Kia Sportage for 2 adults 2 suitcases and 2 hand luggage. The car was spotless, very clean.
I would definitely use Holiday Extras again. Everything runs smoothly, no stress trying to get a taxi, which would cost more anyway. The queues for taxis is not the best this is so much easier.
Follow instructions and you will have a stress free travel experience!
Thank you for a fantastic service
Verified Customer -
Orlando International Airport Transfers
18/12/2025
The whole experiance from the beginning to end
Verified Customer -
Orlando International Airport Transfers
15/12/2025
Transfer driver Filipe was great, extremely knowledgeable and helpful and would request him if travelling to Orlando again in a heartbeat.
Wonderful experience
Verified Customer -
Orlando International Airport Transfers
07/12/2025
The driver (Filipe) kept in constant contact with us regarding where to pick us up from, we literally only had to wait 5 minutes before he arrived which is fantastic, he put our luggage into the boot, i didn't need to do it, car had air con, lovely service and great price, will definitely be using Extras again for our next trip to Florida. Hopefully it's net year.
Verified Customer -
Orlando International Airport Transfers
30/11/2025
Excellent communication from Orlando relax, driver contacted us in plenty of time to ensure smooth pickup, we had flight cancellation on way back but they arranged for a different day pick up for return journey with no fuss, excellent service, would happily recommend
Verified Customer -
Orlando International Airport Transfers
24/11/2025
Driver was on time and very professional and courteous
Verified Customer -
Orlando International Airport Transfers
10/11/2025
Easy to book was kept up to date by the company & contacted by the drivers , very good service , would use again and recommend to friends & family
Verified Customer -
Universal's Cabana Bay Beach Resort, Adventure Way 6550, Orlando, 32819, US Transfers
15/11/2025
First time using holiday extras had an excellent experience with them kept informed of my hotel and transfers with my driver Rosie texting me my time and place of pickup. Will definitely use them again
Verified Customer -
Orlando International Airport Transfers
08/11/2025
Great communication and service from all involved
Verified Customer -
Orlando International Airport Transfers
03/11/2025
Smooth service , was kept informed by company & drivers , would recommend & use again.
Verified Customer -
Orlando International Airport Transfers
31/10/2025
excellent service, friendly and efficient
would definitely recommend
Verified Customer -
Orlando International Airport Transfers
03/11/2025
I was contacted before I left UK to inform me I was expected and will be picked up on arrival. This was very reassuring and I had a number to contact on arrival.
There was no contact at all regarding my return journey until a few minutes before the pick-up time, which made me bit anxious. It would have been good if the transfer company made contact the day before.
Verified Customer -
Orlando International Airport Transfers
26/10/2025
Julia Our driver was amazing , she text us as soon as we landed and we had no trouble finding her. There was 7 of us so we needed a mini bus and loved the vehicle you sent. The return journey was also seamless. The communication was excellent
Verified Customer -
Melbourne Orlando International Airport Transfers
26/10/2025
The ride was good and the driver was excellent but finding him and visa versa at the airport was awkward as it was so busy at the ride pick up area
Verified Customer -
Orlando International Airport Transfers
23/10/2025
The organisation was good but pick up at the airport was a little chaotic. Was chatting via WhatsApp with the driver and had to do a lot of the leg work ourselves. For return collection from hotel to the airport, the assigned driver had an accident en route which led to frantic chats with transfer company to arrange a new driver. Overall, it was added hassle we could've done without.
Verified Customer -
Orlando International Airport Transfers
21/10/2025
Both transfers to and from Orlando international were very good, both drivers were in communication with us in the build up to the transfers giving their names and confirming exact pick up information also sending pictures of their vehicles. Both drivers were friendly and helpful.
Would 100% recommend and use again.
Many Thanks Asa
Verified Customer -
Orlando International Airport Transfers
13/10/2025
On time and fairly easy although transfer on arrival a bit faffy very good value for money
Verified Customer -
Orlando International Airport Transfers
12/10/2025
It all went well and it was particularly useful to have the contact details of the driver in advance as going through US customs can be rather hit and miss with some times being quick and other times painfully slow. Having the contact details means we can be in touch with the driver (where allowed, as US customs can be very strict about phone use) and let them know the status. In this case it was useful to be in touch and let them know our progress through the process. Collection went well and also the return trip which was pretty much hassle-free.
Verified Customer -
Orlando International Airport Transfers
13/10/2025
Communication was very good. Turned up early & drivers were very pleasant.
Verified Customer -
Orlando International Airport Transfers
10/10/2025
Great service both ways
Thank you
Verified Customer -
Orlando International Airport Transfers
07/10/2025
The selection of transport available was excellent and right from the moment I booked, I was kept informed about my trip. I was contacted by my driver the day before my flight with clear and concise details about the pick-up, and the driver was wonderful. All in all, a perfect experience.
Verified Customer -
Orlando International Airport Transfers
06/10/2025
Driver on time, good communication
Verified Customer -
Orlando Melbourne International Airport (MLB), Aerospace Drive 100, Melbourne, Florida, 32901, US Transfers
05/10/2025
Seamless from arrival to departure. Punctual and pleasant drivers both ways.
Verified Customer -
Orlando International Airport Transfers
05/10/2025
Friendly professional driver. I highly recommend this company for transfers. We used these during our trip too!
Verified Customer -
Orlando International Airport Transfers
05/10/2025
Brilliant service, text message to advise on collection date and time for both journeys. Driver tracked our flight and messaged once we landed, asked my to confirm the collection gate number. We got help up waiting for luggage, WhatsApp the driver to let them know, it wasn’t an issue, he waited. Drivers helpful and professional. Cars clean and tidy. Practically perfect in Every way
Verified Customer -
Orlando International Airport Transfers
28/09/2025
I was very nervous about this before I went but meeting up was straightforward and the drivers kept me informed. However the driver from the airport did not drive very well. Rosie, who took me back was perfect.
Verified Customer -
Orlando International Airport Transfers
25/09/2025
Great customer service and felt very welcomed
Verified Customer -
Orlando International Airport Transfers
23/09/2025
transfer went smoothly, they communicated with us every step
of the way. Arrived on time. Very polite, we would use this service again and would recommend this to anyone going to florida.
Verified Customer -
Orlando International Airport Transfers
22/09/2025
Excellent communication from transfer providers
Verified Customer -
Orlando International Airport Transfers
21/09/2025
All went well good communication on arrival and departure.
No waiting around.
Good value for money.
Verified Customer -
Orlando International Airport Transfers
22/09/2025
Our driver Juniors communication was great. He arrived early and let us know when he arrived.
Verified Customer -
Loews Royal Pacific Resort at Universal Orlando Resort, Hollywood Way 6300, Orlando, 32819, US Transfers
20/09/2025
Only booked the day before, great price. Brilliant customer service when I did "chat".
Taxi very clean, on time ,easy to find and kind driver ! Well done
Verified Customer -
Orlando International Airport Transfers
21/09/2025
Drivers arrived on time, even offered earlier pick up for our inbound flight. Good communication from company and easy to book
Verified Customer -
Melbourne Orlando International Airport Transfers
18/09/2025
Easy to use, pick up on time, fantastic communication, will definitely use again.
Verified Customer -
Orlando International Airport Transfers
14/09/2025
All very smooth, driver was in contact day before and provided details of car.
Verified Customer -
Orlando International Airport Transfers
14/09/2025
We were kept informed and the driver was on time. Vehicle was clean and suitable for our group..
Verified Customer -
Universal’s Endless Summer Resort - Dockside Inn and Suites, Universal Boulevard 7125, Orlando, 32819, US Transfers
11/09/2025
Went well, think communication with supplier can be improved I had to chase them day before as I didn’t get any details re pick up
Verified Customer -
Orlando International Airport Transfers
10/09/2025
Roberto our Driver was just great! He let us know exactly where to find him when we landed, was super friendly, and gave us advice for the area. We were lucky to have him pick us up for our return journey too which was brilliant! 10/10 for Roberto
Verified Customer -
Orlando International Airport Transfers
10/09/2025
No drama all on time and excellent communication from drivers both to and from the airport
Verified Customer -
Orlando International Airport Transfers
10/09/2025
Good price, and good communication with the transfer operator.
Verified Customer -
Drury Inn & Suites Orlando, West Sand Lake Road 7301, Orlando, 32819, US Transfers
08/09/2025
Transfer went without a hitch
Thanks for the service
Verified Customer -
Universal's Cabana Bay Beach Resort, Adventure Way 6550, Orlando, 32819, US Transfers
06/09/2025
Booked an overseas tranfer from airport to hotel in America all went very smooth and kept up to date by text message i would use this service again as it was hassle free and reliable
Verified Customer -
Orlando Melbourne International Airport (MLB), Aerospace Drive 100, Melbourne, Florida, 32901, US Transfers
07/09/2025
Excellent communication with the driver before pick up, stating pick up times and checking number of passengers and bags. Arrived in time. Friendly drivers
Verified Customer -
Orlando International Airport Transfers
05/09/2025
The driver picking up was late despite us following instructions. Communication also broke down between us and the driver but the office were very good at resolving. Vehicles were excellent once arrived especially the one with the Mickey car seats!
Verified Customer -
Orlando International Airport Transfers
03/10/2025
There was a hiccup on arrival as the driver did not get the correct contact number for me but overall, a good, reliable service that I would recommend and definitely use again.
Verified Customer -
Melbourne Orlando International Airport Transfers
25/08/2025
Driver very helpful friendly and kept in contact with us while we was coming through luggage collection and customs
Verified Customer -
Orlando International Airport Transfers
25/08/2025
Excellent service! We were kept informed by text as to when the driver would arrive. He arrived on time and everything went very smoothly!
Verified Customer -
Orlando International Airport Transfers
24/08/2025
Excellent service from Ricardo and Junior looking to book for next year already if the deals right.
Verified Customer -
Orlando International Airport Transfers
24/08/2025
Excellent communication and service
Verified Customer -
Orlando International Airport Transfers
24/08/2025
The app is very clear and easy to use great to have all our holiday extras saved in one place All our bookings with you ran smoothly excellent service
Verified Customer -
Orlando International Airport Transfers
22/08/2025
Everything was great. Communication was excellent. Our driver was lovely. It was pricey compared to getting a Lyft/Uber, however more reliable.
Verified Customer -
Orlando International Airport Transfers
21/08/2025
The arrival trip was great, but the return driver was 30 minutes late.
Verified Customer -
Orlando International Airport Transfers
07/08/2025
Booking experience was great and we got a good price on our transfer. Transfer itself was excellent - friendly drivers who were very prompt. Lovely clean air conditioned vehicles too.
Verified Customer -
Orlando International Airport Transfers
08/08/2025
Fantastic service althoughnpi k up was late l was kept informed all the way
Pick up to airport was fantastic lady driver so very helpful
I will definetly use holidzy xtras again and recommend to my family and friends
Thankyou for a wonderful service
Verified Customer -
Orlando International Airport Transfers
29/07/2025
everything we were late coming through customs by 2 hours your driver waited and stayed on contact throughout and both drivers were lovely friendky
Verified Customer -
Orlando International Airport Transfers
27/07/2025
Everything was easy and as per instructions. Good communication from drivers, who were very punctual. Spot on service. First time we’ve used holiday extras for transfers and I’ll definitely use again.
Verified Customer -
Orlando International Airport Transfers
23/07/2025
An amazing driver we were delayed by nearly 2 hours and he was still smiling and friendly
Verified Customer -
Orlando International Airport Transfers
13/07/2025
Communication with holiday extras was great and the actual transfer company was spot on. No worries on our part at all. Car was excellent for the 5 of us with 5 cases and a buggy. Driver was very nice and drove safely and expertly. Would definitely book again.
Verified Customer -
Melbourne Orlando International Airport Transfers
28/06/2025
Amazing service from start to finish no issues highly recommend
Verified Customer -
Orlando International Airport Transfers
20/05/2025
Our pick up from the airport was brilliant. Our driver made contact via WhatsApp sent us a picture of himself and a picture of his car. We contacted him again when we had landed and he told us where to be. He knew the airport well. He was a very personable driver and we were very happy.
However, our return from the hotel to the airport was not so good. Again we were given a time and place to be. We were, the taxi wasn’t. On texting him after waiting 30 minutes we were told he was 30 minutes away. He managed to find us another driver that was closer , she understood our concern and did her very best to get us to the airport quickly, but we were still 1 hour after our scheduled pick up. Fortunately we made our plane because the time allowed had been generous, but we are elderly and rushing through a big unfamiliar airport was very stressful.
Verified Customer -
Orlando International Airport Transfers
26/03/2025
Really good service, taxi was there on time and communication was the best I’ve ever received from a taxi company
Verified Customer -
14/11/2024
Great service and communication from the Driver in resort.
Verified Customer -
05/11/2024
Great service, waiting for us with signage in a clear place. Bus was spotlessly clean,plenty of space. Driver very friendly and efficient. Would highly recommend.
Verified Customer -
18/10/2024
Transport from the airport to the hotel was wonderful. Driver was friendly and efficient.. collection for our return journey was early and the driver was polite, informing us that there was another collection from a different hotel. However the family did not turn up to collected from that hotel so we were made to wait a further 15 minutes after their collection time. This made us late for the three hours were supposed to arrive at the airport, which made me really anxious. The time we had to wait for them then. Changed to having to wait from 10 minutes to 15 minutes, heightening my anxiety. I was unable to contact the office to arrange an earlier pick up as it was the weekend and out of office hours. I was frustrated that time oh s family caused this and did not even turn up. I have learnt that in future it will be easier to request an Uber.
Verified Customer -
15/10/2024
The whole experience was perfect from booking to meeting us at the airport. Constantly communicating with us, the drivers were very courteous and helpful. Highly recommend
Verified Customer -
25/09/2024
Excellent communication, friendly drivers, smooth pick up service.
Verified Customer -
25/09/2024
The description of pick up at airport had me concerned. Being notified they would wait for a total of an hour after landing as we’ve often taken a lot longer to get through customs wasn’t good.. The reality is they ask you to let them know when you are ready for pick up and they come and collect you then so no need for concern at all. Only downside was we had to wait 30 minutes in the heat for collection after being told by the driver they were 8 minutes away. Pick up at hotel for return journey was excellent.
Verified Customer -
17/09/2024
Cheapest quote around for transfers to and from Orlando airport, great communication from abroad services and everything ran smoothly. Would absolutely book transfers again with holiday extras!
Verified Customer -
08/09/2024
We was concerned that the driver might not be there cos our flight was delayed but he was there ready for us
Verified Customer -
01/09/2024
I was concerned that the transfer would not be there due to the emails sent advising us what to do if they weren’t there. I need not hve worried as it worked perfectly with good communication. My biggest concern is that I booked a 14 seat vehicle with plenty of room for luggage. We had two vehicles turn up for the 6 of us causing us extra cost of tips for two drivers adding cost both ways.
Verified Customer -
21/08/2024
Easy to use service, and excellent communication from the transfer company for airport to hotel transfers
Verified Customer -
Melbourne Orlando Airport Transfers
09/08/2024
Great service on time messaged to let you know pick up time
Verified Customer -
Melbourne Orlando Airport Transfers
09/08/2024
A very good service, both to the hotel and back to the airport, very polite drivers even with our flight being 5 hours late, nothing was too much trouble for them. Thank you
Verified Customer -
Melbourne Orlando Airport Transfers
04/08/2024
Details sent us did not include contact number/company name until 24 hours before departure. All details were sent on WhatsApp/text message. Fortunately I was able to connect to my accounts in the USA. Again, details sent us by the driver were not received until within 24 hours of arriving at Orlando. It would have helped if the car colour was provided & a warning that the license plate is only visible on the rear of the car - so struggled to identify car until it had passed us!! In all we had 4 different contact names, LF Solutions, Orlando Relax, Transferz & the driver. Also Orlando airport was quite confusing when we arrived as not sure which terminal/ door to exit to meet car.
Verified Customer -
21/07/2024
The car park at care parks is full of potholes...big potholes
Verified Customer -
17/07/2024
The service we received with Holiday Extras was great, regular updates and our transfers were excellent . I would definitely recommend and use again . Thank you
Verified Customer -
Melbourne Orlando Airport Transfers
08/07/2024
Dry smooth process. Drivers were messaging constantly with updates. Made the journey so much easier
Verified Customer -
07/07/2024
Use this service several times easy to find rep at airport and pick up on time from hotel
Verified Customer -
30/06/2024
Good communication between company and individual drivers. Clean vehicles and prompt in pickup
Verified Customer -
25/06/2024
The App had helpful information. I was also kept well informed regarding driver details and car model/registration for airport transfer. Price was reasonable too.
Verified Customer -
Rosen Inn International, Drive 7600, Orlando, Florida, 32819, US Transfers
06/06/2024
We landed early, once through customs other staff from transport company confirmed our driver was on his way.
Picked up before agreed time by friendly helpful driver.
Return driver arrived early too, no problems with this service.
Verified Customer -
03/06/2024
MCA were great! We asked for a car seat for our daughter quite late on and they were very accommodating. They advised pick-up times and were always on time. Highly recommended.
Verified Customer -
13/05/2024
Very good experience, communication was very clear and always ahead of schedule. Instructions on where to meet the transfer once in Orlando was very clear.
Transfer van was clean, drivers were very friendly and helpful.
Verified Customer -
12/05/2024
Waiting for us on arrival as per instructions
Verified Customer -
13/05/2024
Both ways the drivers were on time and polite. Easy booking process and lots of information given on how it works and how to find drivers etc.
Verified Customer -
06/05/2024
Not sure why but we were booked in for an assisted vehicle and so not enough seats for us on pick up. They did check for return what vehicle we needed. Both drivers were so nice and friendly. Just disappointed that supplier was changed a couple of times before departure.
Verified Customer -
16/04/2024
Great service. Easy to use and plenty of communication. A+++
Verified Customer -
16/04/2024
The driver was waiting at the designated spot with our name clearly visible. We were driven safely to our hotel without fuss. All very smooth. Would definitely recommend if we visit again.
Verified Customer -
07/04/2024
The instructions for meeting us at Orlando airport were very clear. The people who met us were friendly and helpful and the transport on both journeys was very comfortable. We had a slight problem using the website to confirm our return journey but had been given a WhatsApp number which did the trick.
Verified Customer -
23/02/2024
Perfect transfer. No waiting for either pick up.
Drivers were very professional, helpful and friendly. Excellent company. Would highly recommend if you want a no worry airport transfer in Orlando.
Verified Customer -
27/01/2024
Great efficient service - clean mini bus and great driver
Verified Customer -
04/11/2023
Really happy with the service, needed to change pick up times due to flight time changes and was really helpful and then in resort both drivers helped with our luggage and was on time and friendly.
Verified Customer -
Melbourne Orlando Airport Transfers
01/11/2023
Both drivers were great, really personable and helpful individuals. Both were really knowledgeable about the areas and were very friendly. Both were early/in great time for pick up and drop off which was great. Excellent service and definitely hassle free will use again.
Verified Customer -
28/10/2023
Great service, value for money. Really helpful from Holiday Extras too when provider had to be amended before trip. Highly recommended
Verified Customer -
28/10/2023
Good service all round was met by mca rep at airport. Good clean vehicles. Driver arrived on time to take us all back to airport would definitely book again.
Verified Customer -
21/10/2023
Original company used when we arrived were great - plenty of text communication to confirm where pickup was and what car.
Return trip was a different company you used on our behalf. Car and driver were great; could have done with some text communication to say he had arrived, as we were sat outside waiting for him to turn up, when he was actually already at the hotel .. it was only when he came across to us that we knew he was out lift; fortunately it was all in good time.
Verified Customer -
13/10/2023
A great pick up but booking direct with MCA is 40% cheaper than through you. Your commissioning is extortionate
Verified Customer -
03/10/2023
Great service, excellent communication from the drivers both arriving & departing. Very easy, convenient & good value.
Verified Customer -
29/07/2023
Sergio was a courteous and helpful driver. We received a WhatsApp on time to let us know the driver was waiting and he was right at arrivals point with a board with our name. Very punctual on the way home too with WhatsApp Day before confirming details. Van was spacious and comfortable and overall took stress out of 1.5 hour drive after long haul flight.
Verified Customer -
Melbourne Orlando Airport Transfers
04/06/2023
The communication was prompt and clear. and there were regular updates. On arrival the driver was cheerful and the car was smart and clean, thanks.
Verified Customer -
08/05/2023
On arrival at my destination I switched my phone on and recieved messages from the driver telling me where they were and the pick up.
On my return trip I recieved messages about pick up time and the driver kept me informed about any delays due to traffic.
The trips were easy to book and did not have the hassle of trying to get taxis on the day.
Verified Customer -
02/05/2023
Punctual and polite driver with a vehicle size for the occasion.
Verified Customer -
03/04/2023
Driver on time, friendly and polite. Helped with suitcases.
Verified Customer -
23/03/2023
Driver in constant contact informing of where he’ll be, time and car etc. He had water on arrival for us and very friendly
Verified Customer -
22/02/2023
Easy to navigate your site from pc & my mobile, loved the updates & reminders/alerts I received. I booked several transfers with you at once for a long holiday with lots of pick ups & drop offs (you even checked I hadn’t double booked & made errors) well done!
Verified Customer -
12/01/2023
Driver was waiting at the airport as expected. The vehicle was comfortable and plenty of space for 5 people and our luggage. Return journey to the airport was equally efficient and comfortable. Both drivers were helpful and chatty
Verified Customer -
07/01/2023
Booking was easy. Both drivers contacted and confirmed pick up times
Verified Customer -
18/09/2022
I ended up paying for an Uber for the arrival transfer. The emergency number could not be dialled from the US. We tried on two phones. The driver left after delays in baggage collection due to lightning storms. He would not wait and the situatwss beyond our control. I have heard nothing from you in 2 weeks after raising it with you. I would not book a transfer again with Holidayextras based on this experience. There is no advantage over Uber and it is prepaid, with poor support in the event of delays
Verified Customer -
03/09/2022
The outward journey was not pleasant. On August 17th realising our flight was delayed we contacted your company to let them know. On arrival MCO airport the driver rang us and said he wanted more money as he’d been waiting. My husband contacted the emergency number and quite frankly nothing was resolved. He was told someone would ring him back in the next 10 minutes and no one actually did. In the end we got a taxi from the airport and went on our way to the hotel. Gateway however, did refund us the money within a few days. It wasn’t a pleasant way to start our holiday and it just made us hve to cancel plans we had made for the evening.
Despite this the driver who picked us up on our return journey was great, punctual and friendly.
Verified Customer -
02/09/2022
They were waiting for us at the Airport and we’re Early to pick us up to travel back to the Airport.
Very polite and helpful, would definitely recommend,
Verified Customer -
Melbourne Orlando Airport Transfers
24/08/2022
The driver who picked us up was fantastic- very helpful. It was a bit stressful as she was supposed to ring us when we landed to say where she was. Unfortunately my phone was not working soon enough to recieve her call or messages. But we rang the company and they quickly organised her to get to us
Verified Customer -
11/08/2022
Yes everything was perfect driver was very welcoming and polite so easy great service would highly recommend you to friends and family thanks
Verified Customer -
Melbourne Orlando Airport Transfers
24/07/2022
Absolutely faultless. Meet and greet at Manchester was a breeze, would recommend and use again
Verified Customer -
02/07/2022
Everything was smooth, easy to park and drop off keys
Verified Customer -
12/06/2022
I provided an updated arrival time and flight details over a week prior to travel however this information was not passed on leading to us being left sitting in the airport for a long time. When I called the staff were rude and did not help.
Verified Customer -
22/04/2022
Great clean hotel. Staff helpful. Only there for one night, so didn't experience all facilities.
Verified Customer -
Melbourne Orlando Airport Transfers
25/04/2022
Both transfers booked worked well, excellent service!
Verified Customer -
Hilton Orlando Buena Vista Palace Disney Springs Area Transfers
30/03/2022
We had a problem when we arrived. When we got there we were asked to ring then.we were told they turn up at 10am. Which was the time the flight left London. As it was on our email. I know I should of checked it but thought you would of put the right time. So ended up having to pay another $60. The return pickup was fine and on time.
Verified Customer -
10/04/2022
The only problem was on the way to the airport. We followed your directions ‘at the first roundabout take the third exit signposted terminal 2. At the next roundabout take the second exit.’ The second exit signposted T2 was the drop off but we didn’t realise this until we had taken it and there is no way to get out without having to pay at the barrier, which cost us £5. The directions should have said 3rd exit or should have warned about going into the drop off lane which actually was the 2nd exit as instructed.
Verified Customer -
28/03/2022
We booked a Airport transfer with you between Orlando Airport and Universal Endless Summer, Dockside Inn and Suites. Firstly, on arrival at the Airport we could not find our driver. After some time walking back and forth we asked a airport staff member they directed us in the right direction and we found him. However, he was not very happy that we were a bit late but when we tried to explain he was very abrupt with us and didn’t speak to us during the journey and after I gave him a tip he just walked off. We tried to ask about our return journey but he just ignored us and drove off. So a few days before we were due to fly home we hadn’t heard anything from the company so I rang the emergency number to find out what was happening. The guy I spoke to was very nice and our lift arrived on time and all was fine
Verified Customer -
18/03/2022