These customer comments refer to the experiences of using London City airport parking services booked through Holiday Extras.
Our customers rated London City Airport Parking on average 8/10 (1694 reviews).
Carpark booked from 06.00 am. Arrived at 05.45. Barrier didn't open. Had to take a new entry ticket and resolve the matter upon my return. Crazy that at London City airport, the car park will not recognise an entry time 15 minutes early.
Mr Wayman, 23 Jan 2022
Official On-Site Special Offer
1 out of 5
Signage for Long stay parking at LCY is non existent. Now that we know where the car park is would book again.
Mrs Henry-Arthur, 04 Jan 2022
Staff very helpful
Official On-Site Early Booker
4 out of 5
we arrived a bit early which meant a fresh ticket was issued. However the staff were very helpful in sorting this out quickly
Mr Sells, 29 Dec 2021
Official On-Site Special Offer
4 out of 5
I paid for parking, yet when I arrived the code on the confirmation email would not let me enter
Mr King, 07 Dec 2021
I had to pay £180 for airport parking as I needed to catch my flight, I expect as a minimum you refund my cost paid to you
Official On-Site Early Booker
1 out of 5
We booked our parking and our flight was delayed, no problem changing the time and no extra charges, brilliant service.
Mrs Adcock, 05 Dec 2021
Official On-Site Early Booker
5 out of 5
The barrier never recognised my number plate. The help I called had no record of my booking reference. THANK GOD she was kind enough to open the barrier for me so i didn’t have to pay £300 extra!!!!
Mr/S Barber, 05 Dec 2021
Official On-Site Special Offer
1 out of 5
Yes - this was only for airport parking - if there is any improvement I can suggest it would be to give advice upfront about what to expect.
Ms Boyce, 29 Nov 2021
Official On-Site
5 out of 5
The whole experience was a pleasure. The ease of parking was simple, the walk to the terminal taken less than 5 minutes and on return the parking barrier lifted at our arrival.
Mr Abbott, 11 Nov 2021
A faultless experience
Thank you.
Official On-Site
5 out of 5
All as expected
Mrs Green, 04 Nov 2021
Official On-Site Early Booker
5 out of 5
I need to complain as I had to pay £120 to get out of the carpark on too if what I prepaid
Mrs Best, 31 Oct 2021
Official On-Site
1 out of 5
Everything worked very well from start to finish so easy and convenient at City Airport . Definitely use you every time I fly from there
Mr Stothard, 31 Oct 2021
Official On-Site
5 out of 5
Booked a parking space, smooth entry & exit, plenty of spaces.
Mr Adam, 29 Oct 2021
Official On-Site
5 out of 5
The on-airport parking at LondonCity was extremely convenient
Mrs Woodwards, 24 Oct 2021
I had changed the car registration à few days before travelling but, in spite of having an email confirming this, the ANPR did not recognise the vehicle. However the staff were very helpful about this and the issue was swiftly resolved
Official On-Site Early Booker
5 out of 5
Yes excellent.
Mr Read, 21 Oct 2021
Official On-Site Special Offer
5 out of 5
Everything went very smoothly and the parking was just as described. The barrier lifted just as we approached and we were ideally situated for the flight.
Mrs Evans, 20 Oct 2021
Official On-Site
5 out of 5
Car park didn’t recognise our number plates
Mr Thomson, 18 Oct 2021
Official On-Site Early Booker
4 out of 5
Tried to leave the car park and my booking was not in the system? I ended up paying again, I shall be calling for a refund!
Mr Seckham, 16 Oct 2021
Official On-Site Early Booker
1 out of 5
Very convenient. Very efficient.Good price compared with normal daily rate.
Miss Mumme, 14 Oct 2021
Official On-Site Early Booker
5 out of 5
Easy booking process. Competitively priced.
Mrs Smith, 12 Oct 2021
Official On-Site Early Booker
5 out of 5
The ANPR did not recognise my registration plate so on my return I needed to see the information desk to sort. The service at the information desk was helpful and very good. The parking experience was let down by the technology systems.
Mr Mustoe, 10 Oct 2021
Official On-Site Early Booker
3 out of 5
Completely useless. Booking not recognised on arrival or departure. Clearly a known problem as airport staff automtically guessed we'd booked with Holiday Extras. Was looking at a £300 bill at one point. Airport staff were great but you need to sort out your interface with them to make sure they recive customer details before arrival. To ge fair, I didn't realiee I was booking with an agent, would normslly book direct and I guess this shows why
Mr Hall, 08 Oct 2021
Official On-Site Early Booker
2 out of 5
I booked the night before and my number plate wasn’t recognised when I turned up so had to get the ticket validated once inside the airport. But this was very simple to sort out so no dramas!
Mr Davies, 03 Oct 2021
Official On-Site Early Booker
3 out of 5
All good
Mr/S Mcconnachie, 02 Oct 2021
Official On-Site Early Booker
5 out of 5
Very good and as advertised.
Mr Baker, 25 Sep 2021
Official On-Site Early Booker
5 out of 5