Reviews for Official Meet and Greet T3 Heathrow Airport

First time we have tried it and would definitely use it again as the best for picking up a car following an overnight flight

Mr Taggart, 26 Sep 2022

MBW Meet and Greet T3
5 out of 5

Departure: fine. Return: disagreement with the person on the phone about waiting in the terminal for 20 minutes or not. No-one at the desk at the car park. I want to know why 35 miles' worth of petrol was used. I have photos of my dashboard before and after the parking

Mr Old, 14 Sep 2022

MBW Meet and Greet T3
3 out of 5

I have two outstanding complaints having to wait for 35 day for you to reply, terrible service by HX and your provider I will not use you again. Turned up late and then cancelled my return one hour before my collection time, called the emergency number for HX sand git an automated message. Terrible customer service.

Mr Sharp, 08 Sep 2022

MBW Meet and Greet T3
1 out of 5

HAD TO WAIT 45 MINS FOR THE CAR TO BE PCIKED UP - PHONED 4 TIMES AND THEY SAID THEY WERE ON THERE WAY!!!!

Mrs Oshea, 07 Sep 2022

MBW Meet and Greet T3
2 out of 5

Perfect! Great value. Seamless. Highly recommend.

Mr Dudley, 28 Aug 2022

Meet and Greet T3
5 out of 5

Checkin was a little challenging with few spare parking spots but pick up was very quick. Car has obviously been stored outside since was dusty and had birds mess on it. Overall was very satisfied.

Mr Batchelor, 17 Aug 2022

Meet and Greet T3
5 out of 5

Everything went really smoothly, checking in the car and pick the car up went very quickly

Ms Kramer-Hemmings, 14 Aug 2022

Meet and Greet T3
5 out of 5

Everything work efficiently from drop off to car collection

Mr Holley, 07 Aug 2022

Meet and Greet T3
5 out of 5

everything was spot on thank you - easy drop off and easy collection and the help at the front end when my flights changed to change my booking with you was super easy and great help too

Mrs Caruso, 08 Aug 2022

MBW Meet and Greet T3
5 out of 5

All as described, hassle free, friendly staff

Mrs Auger, 03 Aug 2022

MBW Meet and Greet T3
5 out of 5

Good and efficient service Disappointed to be charged extra £15 because back day later than planned as BA had cancelled our return flight - in current circumstances would expect some leeway.

Mr Taylor, 27 Jul 2022

MBW Meet and Greet T3
4 out of 5

10 out of 10, nothing to improve….. stress free parking, competitive price and friendly staff.

Mr Woodham, 20 Jul 2022

MBW Meet and Greet T3
5 out of 5

I booked MBW meet and greet at Heathrow, a service I have used many times before. We had no problems going out but on our return the flight was delayed and we didn’t arrive back at Heathrow until 1am. I received a call from MBW before the flight explaining that the service would not be available and we had to take a taxi to their compound in Hounslow to collect our car. When we got there I called the number I had been given but there was no answer. Fortunately we managed to alert the night watch man and got our car back.

Ms Davies, 05 Jul 2022

MBW Meet and Greet T3
4 out of 5

Unfortunately plane & luggage delayed. Had booked to collect car at 19:30, finally got to MBW desk at 20:10. Told I had to pay an additional £17.80, as they had returned car at 18:05. So I am not happy. Due to fly out in September and might well look elsewhere for airport parking

Mr Revell, 04 Jul 2022

MBW Meet and Greet T3
3 out of 5

Had to wait ages for car to be delivered back to the pick up point. Not sure I would use this service again.

Mr Farthing, 20 Jun 2022

MBW Meet and Greet T3
2 out of 5

Everything was as described. Once I got home noticed a mark on front of my brand new car, to late to report, to dark to have noticed when picked up.

Mr Hope, 17 Jun 2022

Meet and Greet T3
4 out of 5

MBW staff polite, cheerful, and helpful. Punctual and convenient drop off collection.

Mr Jones, 13 Jun 2022

MBW Meet and Greet T3
5 out of 5

Car drop off was very smooth, however our car was taken to the wrong terminal on collection. Called ahead at baggage reclaim, went to collection point and waited about 30mins and still no sign of my car. Chased it up and was told it was another terminal and there were no drivers there. Thankfully one of the staff gave us a lift across to the other terminal otherwise we would have had to get a bus. Not really what we were expecting from ‘meet & greet’ especially as we had a 4.5hr drive home back up north!

Mrs Sim, 13 Jun 2022

MBW Meet and Greet T3
4 out of 5

MBW were amazing. Travelled during a very busy time at the airport. Check in was as described, quick and easy. Had the car valeted whilst on holiday. Flight delayed an hour on return but no issues when collecting the car in terminal 3 short stay, it was waiting for me when I arrived all clean inside and out. Fabulous service, would highly recommend.

Miss Eynon, 09 Jun 2022

MBW Meet and Greet T3
5 out of 5

This worked perfectly. They have a kiosk in the terminal and that was very reassuring. There was a guy there waiting to collect our keys on the way in and to hand us the keys on the way back. Very professional and no problems.

Mrs Routledge, 06 Jun 2022

MBW Meet and Greet T3
5 out of 5

We waited for 1 hour and 20 minutes for our car after we called it in. We were told 20 mins at first we chased at 30 mins to be told the traffic was bad off the M4. When we drove out of Heathrow there was no traffic at all. Very poor

Mr Bromley, 06 Jun 2022

MBW Meet and Greet T3
1 out of 5

Excellent experience with Purple Parking. Easy to find, friendly and courteous staff - 5 STAR!

Mr Colbeck, 03 Jun 2022

MBW Meet and Greet T3
5 out of 5

Very happy with the service did what was advertised

Mr Hooper, 03 Jun 2022

Meet and Greet T3
5 out of 5

Easy to follow instructions and helpful staff with a smile helping me get my cases out of my car

Mrs Simmonds-Short, 31 May 2022

Meet and Greet T3
5 out of 5

Everything went to plan and my car was waiting for me when I phoned up MBW, and at the agreed terminal which was different from the flight out. My phone app alerted me to the fact that my car was unlocked for 24 hours but was locked after I messaged them.

Mr Grayson, 24 May 2022

MBW Meet and Greet T3
5 out of 5

All good but the cost of airport parking has gone up so much in the last year that I am now looking at alternatives such as using public transport instead, not as convenient but such a saving in these high inflation times.

Mr Wickersham, 20 May 2022

MBW Meet and Greet T3
4 out of 5

All the indicators were that my booking was fully flexible and I could cancel or change arrangements at any time. My flight was then cancelled and rebooked and O was told I could not change the time to collect my car. I had purchased your 'late return' insurance and was told that It would not cover late collection charges as the changes were notified before I left the UK and not after I was abroad. Understandably I was and am not impressed. I managed to avoid extra charges by speaking to certain airport staff but this was not satisfactory. I advised your office that I was a dissatisfied customer by email when I was made aware of the booking shortcomings. I have used Purple Parking, not part of HX for many times and this is the worst experience that I have had.

Mr Hawkins, 20 May 2022

Meet and Greet T3
1 out of 5

Even though Heathrow on our return was experiencing severe road closure problem our car was delivered back within 30/40 minutes

Mr Wall, 18 May 2022

MBW Meet and Greet T3
5 out of 5

went smoothly, no delay, easy to use

Mr Mee, 15 May 2022

MBW Meet and Greet T3
5 out of 5

Great communication. Very good directions. Hassle free check in with a helpful and polite member of staff. Collecting the car on our return was again very efficient. I will definitely use this service again. Top marks.

Mr Burditt, 14 May 2022

MBW Meet and Greet T3
5 out of 5

All very efficient. Excellent check in and out people.

Mr Bulpitt, 13 May 2022

Meet and Greet T3
5 out of 5

Great service and no issues

Mrs Howes, 12 May 2022

Meet and Greet T3
5 out of 5

All went to plan, no problems at all ????

Mr Ryan, 09 May 2022

Meet and Greet T3
5 out of 5

Facilities were as described, staff helpful, our only criticism was that our flight changed, it cost us a further £50 for a day less was disgusted with your charging policy.

Mrs Edwards, 07 May 2022

MBW Meet and Greet T3
3 out of 5

Everything was fine. Only suggestion is that the meet n greet be signed posted externally at the sirport

Mrs Scourfield, 06 May 2022

Meet and Greet T3
5 out of 5

Instructions were clear for meet and greet parking. Staff were friendly on departure and arrival. Car was ready for us on arrival. All our expectations fully met.

Mr Bond, 05 May 2022

Meet and Greet T3
5 out of 5

It was very good service out of terminal 3 which is normally a nightmare

Mrs Eustace, 05 May 2022

MBW Meet and Greet T3
5 out of 5

Very good service except for short stay car park signage not very clear on way into Heathrow as it just disappears and doesn’t reappear until you get around corner (Heathrows fault not car park )and finding the actual office to hand keys in no signposts

Mr Clarke, 02 May 2022

Meet and Greet T3
5 out of 5

Everything went smoothly and staff very helpful

Mrs Freeman, 28 Apr 2022

Meet and Greet T3
5 out of 5

Quick and easy parking right next to the terminal. All staff helpful. Only criticism is that the signage to the parking area isn't particularly clear nor is it clear where the office is after you park. Several people were wandering around looking for it, as was I, but found it eventually.

Mr Underhill, 24 Apr 2022

Meet and Greet T3
5 out of 5

went to Terminal 2 by accident .. .. signage in the hubbub of Heathrow was not so clear ....but was soon rectified ...but all worked very well .. thanks .. took the stress out of at least part of the journey .... travel not being quite as straightforward as it used to be ..

Mr Halliwell, 24 Apr 2022

Meet and Greet T3
5 out of 5

Very happy with the experience, although terminal 3 was a little chaotic - no fault of yours

Mr Lanning, 16 Apr 2022

MBW Meet and Greet T3
5 out of 5

Was expecting to drop car at terminal but had to go to car park and walk down to departures. Phoned when got back and waited 20 mins. as no one at desk. This was not what i thought meet and greet was.

Mrs Dickinson, 14 Apr 2022

MBW Meet and Greet T3
3 out of 5

I booked the meet&greet parking at Heathrow T3, In my return to UK, I followed all the rules (calling after going through passport control...) and even though I waited for 30min in the 4th floor before my car keys was given to me....not really a meet& greet service after a busy holiday week and really looking to reach home asap...I was complaining to the desk guy every 5min and after my fifth complaint, he realized he had the keys of my car in the box but he didnt realiize as the car was parked not in the A/B zone (by MBW driver!)...really a very poor service. Not value for money. I will not use this service neither recommend it at all

Dr Gonzalez, 13 Apr 2022

MBW Meet and Greet T3
1 out of 5

It was a shambles on arrival. No spaces for the vehicle and no helpful staff. However the return journey was very smooth and efficient. Hence half marks.

Mr Weingarth, 11 Apr 2022

Meet and Greet T3
3 out of 5

Everything went well. No problems, delays etc

Mr Brown, 09 Apr 2022

Meet and Greet T3
5 out of 5

On arrival the agent showed no interest in anything going on and it was quite hectic I had to approach him and ask if he was the agent, on return it again was chaos, with people standing waiting for the cars to arrive, and when it did arrive it was absolutely filthy with dust and it was obvious that more than one person had travelled in the car as the front passenger seat had been moved and the rear foot mats had feet marks on them and were out of position, it also had less fuel in than when we arrived, and the heater and screen demisters had been altered. Simply not good enough.

Mr Gray, 05 Apr 2022

MBW Meet and Greet T3
2 out of 5

A friendly and efficient service both outward and inbound. Thank you.

Mrs Crow, 29 Mar 2022

MBW Meet and Greet T3
5 out of 5

We booked meet and greet parking, an airport hotel and travel insurance. Easy to book and the service from both the meet and greet parking and hotel were excellent. Thankfully travel insurance wasn’t required. The meet and greet parking in particular was easily worth every penny and since I had some vouchers from a cancelled booking last year it didn’t cost me much

Mr Pearce, 23 Mar 2022

Meet and Greet T3
5 out of 5

It was a disaster when we got back from our holiday. I called as requested, after we had collected our bags and told our car would be 15 -20 mins. We got to the pick up place but no car. Waited 20 mins and I called to query the delay, to be told there had been a collision at the entrance to the car park which was out of their control, but the car will be with us. Waited another 15 mins, no car. When I called again, they looked into the issue only to realise our car had been sent to the wrong terminal, so we waited another 20 mins for it to get to us. Pointless meet and greet when you have to wait an hr for your car to be driven to you! Terrible

Miss Brogan, 22 Mar 2022

MBW Meet and Greet T3
2 out of 5