First time we have tried it and would definitely use it again as the best for picking up a car following an overnight flight

Mr Taggart9 out of 10MBW Meet and Greet T3

Long wait to collect car on arrival home

Mr Boddy6 out of 10Purple Parking Meet and Greet T3 (was Blue Circle)

Very smooth service, easy drop off and collection of car. All directions and instructions easy to follow

Mrs Obrien10 out of 10Purple Parking Meet and Greet T3 (was Blue Circle)

Departure: fine. Return: disagreement with the person on the phone about waiting in the terminal for 20 minutes or not. No-one at the desk at the car park. I want to know why 35 miles' worth of petrol was used. I have photos of my dashboard before and after the parking

Mr Old6 out of 10MBW Meet and Greet T3

When I returned I was given the ticket to get out but by the time we packed up our car and got down to the exit. It was no more than 15 mins I had to pay £3.15 to get out.

Ms Richardson7 out of 10Purple Parking Meet and Greet T3 (was Blue Circle)

The Heathrow website advises you to get to the airport 3 hours before departure. I changed my arrival time to 3:30 to allow for this. On your joining instructions you advise us to call the car park when we are 15 mins away. We called 5 times, no answer and mailbox was full. We arrived at the car park at 3:15 and no one was there. We called the office again at 3:30 (my planned arrival time) who advised us they don’t open until 4am. Why was this not communicated to me when I changed the booking? The grumpy man who was also very rude showed up at 4am, demanded that I pay for the ticket (receipt attached) and claimed that he has nothing to do with holiday extras and it was my fault for being early. At no stage was I informed that they operate from 4am onwards. Please can you refund accordingly as I believe the error lies with you for not advising about the opening times.

Miss Killengray1 out of 10Purple Parking Meet and Greet T3 (was Blue Circle)

Had the worst experience of my life I will be putting a formal complaint in

Miss Telfer1 out of 10Purple Parking Meet and Greet T3 (was Blue Circle)

I have two outstanding complaints having to wait for 35 day for you to reply, terrible service by HX and your provider I will not use you again. Turned up late and then cancelled my return one hour before my collection time, called the emergency number for HX sand git an automated message. Terrible customer service.

Mr Sharp1 out of 10MBW Meet and Greet T3

HAD TO WAIT 45 MINS FOR THE CAR TO BE PCIKED UP - PHONED 4 TIMES AND THEY SAID THEY WERE ON THERE WAY!!!!

Mrs Oshea4 out of 10MBW Meet and Greet T3

Perfect! Great value. Seamless. Highly recommend.

Mr Dudley10 out of 10Meet and Greet T3