terminal
leave keys
to the airport
customer rating
Viewing reviews 1 - 50 of 294
Approximately 60 people were waiting up to 4.5 hours for their cars at Heathrow meet and greet.
Mr Hooper, 22 Feb 2020
Maple Parking Meet and Greet
1 out of 5
Upon returning to collect my car, I had to wait just under 3 hrs. All the other meet and greet services where running as normal, however Maple / Purple Parking where terrrible. Very poor communication and clearly overwhelmed with the work they had taken on. Lots of very angry people waiting for there cars, some up to 4hrs. I will be asking for a refund as I did not get home until 2am, after being up from 5am that day. No offer of a hotel or other way to get home. I was dangerously tired driving home.
Mr Marshall-Robert, 22 Feb 2020
Maple Parking Meet and Greet
1 out of 5
Waited for car for about 45 min not happy staff did there best under the circumstances
Mr Maskell, 16 Feb 2020
Maple Parking Meet and Greet
3 out of 5
Booking process was good, unfortunatly they took my car to the wrong terminal so had to wait at T5 for 30 minutes at 23.00 at night, very annoying.
Mr Pestell, 14 Feb 2020
Maple Parking Meet and Greet
2 out of 5
Good departure - had to wait 15 minutes for car return - too long
Mr Spratling, 03 Feb 2020
Maple Parking Meet and Greet
3 out of 5
I agreed I was leaving from T5 and coming into T2, and despair confirming this twice and giving flight details, my car was at the wrong terminal
Mrs Kirk, 18 Jan 2019
Maple Parking Meet and Greet
1 out of 5
You could persuade Maple Manor Parking at Heathrow T5 to have signs up with THEIR name on, instead of relying on signage for the now defunct Purple Parking
Mr Sharpe, 10 May 2018
Maple Parking Meet and Greet
5 out of 5
Maple parks returned my car with a cracked windscreen in a state not fit to drive it home, the manager convieniently had disappeard with different people giving me different excuses, I was left to try and sort it out after a long trip late at night, no one on premisis or at the head office was willing to offer help this is by far the worst experience i’ve Had dealing with any company
Mr Jones, 11 May 2018
Maple Parking Meet and Greet
1 out of 5
We had a meet and greet with Maple Manor/Purple Parking when we arrived there was space to park and unload the car staff were friendly and informative, when we returned the car was waiting ready for us even though our flight landed 45 minutes early, first class.
Mr Akers, 09 May 2018
Maple Parking Meet and Greet
5 out of 5
Very efficient service both on drop off and pick up.
Mr Schonenberger, 17 Apr 2018
Maple Parking Meet and Greet
5 out of 5
Excellent service and after a follow up call as I booked wrong return time was really impressed with lady on phone who acted quickly and confirmed car at T5
Mrs Kenealy, 14 Apr 2018
Maple Parking Meet and Greet
5 out of 5
Excellent facility and service
Mr Allmark, 12 Apr 2018
Maple Parking Meet and Greet
5 out of 5
1. We had to wait for 30 minutes for the car to arrive after travelling for 24 hours 2. The car wasn't cleaned as agreed 3. Your attendant was very abrupt and couldn't care less that we were waiting 4. There is a dent in the bumper and whilst I know it wasn't there when I left the car with them, I cannot proof it ..... I will never use this company again
Mr Haley, 20 Mar 2018
Maple Parking Meet and Greet
1 out of 5
Happy with the service
Mr Jenkins, 09 Feb 2018
Maple Parking Meet and Greet
5 out of 5
Service was of a high standard and trouble free. The car was on the spot at our return and the deletion of the need to phone after collecting baggage was a great improvement.
Mr Ewing, 07 Feb 2018
Maple Parking Meet and Greet
5 out of 5
Very good meet and greet service only let down by lack of any signage to show which part of the car park this company operated from, other that that excellent
Mr Evanson, 04 Feb 2018
Maple Parking Meet and Greet
5 out of 5
The staff were helpful when I parked at the Meet and greet signs on level 4, got suitcase out, waited in the queue to hand keys over, only to be told it was the wrong queue for my particular meet &agreed, Maple Manor is further down to the right - so had to load suitcase back into boot, drive a few hundred yards down and repeat. Instructions could be clearer about that. On return, again staff were very nice, car was waiting, but it was impossible to pay for the valet service as the lines were constantly busy, so I was delayed by doing that, which is a pain with a 3 hour journey ahead of you.
Dr Pritchard, 04 Feb 2018
Maple Parking Meet and Greet
4 out of 5
Every thing went really smoothly, car waiting for us when we got back.
Ms Redmond, 28 Jan 2018
Maple Parking Meet and Greet
5 out of 5
I had to change flight and tried to telephone twice as requested, but had to hold on for so long (at £2 per minute) that I send an email as directed on your confirmation email. Despite this, we had to wait about 45 minutes having just flown overnight and it was extremely cold hanging around HRW
Miss Farmer, 25 Jan 2018
Maple Parking Meet and Greet
4 out of 5
Used manor meet and greet and received excellent service
Mr Miles, 08 Jan 2018
Maple Parking Meet and Greet
5 out of 5
Very smooth, excellent service and great staff. Will use again in the future.
Mr Way, 07 Jan 2018
Maple Parking Meet and Greet
5 out of 5
Worked well.
Mr Symons, 04 Jan 2018
Maple Parking Meet and Greet
5 out of 5
Manor Park Meet & Greet Parking staff very helpful & gave great service.
Mrs King, 23 Dec 2017
Maple Parking Meet and Greet
5 out of 5
Everything went extremely well. Helpful staff, parking was easy. I will always use Holiday extras for airport parking.
Mrs Jones, 17 Dec 2017
Maple Parking Meet and Greet
5 out of 5
Very helpful
Mr Karim, 14 Dec 2017
Maple Parking Meet and Greet
5 out of 5
everything went very smoothly, friendly staff.
Mr Brown, 08 Dec 2017
Maple Parking Meet and Greet
5 out of 5
Brilliant service. could not have been better.
Mr Read, 04 Dec 2017
Maple Parking Meet and Greet
5 out of 5
My booking was for 8.30pm and my car was not there when I arrived. I had to wait over 30mins which totally unacceptable.
Mr Naik, 01 Dec 2017
Maple Parking Meet and Greet
1 out of 5
all went very well
Mr Carter, 27 Nov 2017
Maple Parking Meet and Greet
5 out of 5
I did have trouble calling the no. But no longer have to call now so next time will easier,will use again.
Mrs Wadsworth, 26 Nov 2017
Maple Parking Meet and Greet
5 out of 5
It all went really well Thanks.
Mr Clarke, 23 Nov 2017
Maple Parking Meet and Greet
5 out of 5
Used meet and greet parking at Heathrow T5 - very helpful person on the phone and easily booked. Drop off at 05:00 was smooth and pick up at 23:00 also great.
Mr Davies, 20 Nov 2017
Maple Parking Meet and Greet
5 out of 5
On return I was kept waiting whilst the Maple Manor staff kept saying the car was on its way. After 25 minutes they eventually realised that the car had already been delivered 15 minutes before my arrival and was ready for collection. Not impressed that I was kept waiting for no reason and that you had lost my car.
Mr Oats, 20 Nov 2017
Maple Parking Meet and Greet
2 out of 5
You changed provider tge comms was awful and the car was late on return - lost arrival details!!!
Mr Hughes, 13 Nov 2017
Maple Parking Meet and Greet
2 out of 5
I had to wait for car to be collected on arrival and the same for collection on my return. Staff were polite.
Mr Parker, 31 Oct 2017
Maple Parking Meet and Greet
4 out of 5
I had to wait for car to be collected on arrival and the same for collection on my return. Staff were polite.
Mr Parker, 31 Oct 2017
Maple Parking Meet and Greet
4 out of 5
good all round service
Miss Hudson, 29 Oct 2017
Maple Parking Meet and Greet
5 out of 5
HAD to wait 15 mins on arrival for staff to collect the car . Not really meet and greet service
Mrs Curry, 20 Oct 2017
Maple Parking Meet and Greet
4 out of 5
Smoothly even though the flight was 20 minutes early and we came quickly through passport control and luggage was virtually first out , made call to Manor Maple and car and waited 5 minutes for car.
Mr Dodd, 18 Oct 2017
Maple Parking Meet and Greet
5 out of 5
Excellent experience from start to finish. We will definitely use the service for our next trip.
Mr George, 16 Oct 2017
Maple Parking Meet and Greet
5 out of 5
Great service once again from Maple parking even kept my car an extra day with no charge !!!
Mrs Horner, 13 Oct 2017
Maple Parking Meet and Greet
1 out of 5
Everything went smoothly. Short wait for the car on return, but all good.
Mr Martin, 09 Oct 2017
Maple Parking Meet and Greet
5 out of 5
First rate service on set down and pick up. Due to delay in landing, car was waiting for us to arrive .
Mr Whitbread, 09 Oct 2017
Maple Parking Meet and Greet
5 out of 5
Everything was as advertised and the experience was stress free,
Mr Prichard, 07 Oct 2017
Maple Parking Meet and Greet
5 out of 5
Need to know that it can take 15-20mins from call to get car back in carpark. Car valet was completed to a good standard.
Mrs Connew, 08 Oct 2017
Maple Parking Meet and Greet
4 out of 5
Much too slow. Had to wait 30 mins for car to be brought to carpark.
Mr Reed, 07 Oct 2017
Maple Parking Meet and Greet
1 out of 5
I had to pay £5 leaving the car park, was disappointed after a long flight to have to pay this extra cost.
Mr/S Lowe, 04 Oct 2017
Maple Parking Meet and Greet
5 out of 5
Good service,one small criticism was recognising your Representatives at the car park.Visibility of the Marple Manor Manor brand on jackets was not good
Mr Blackwell, 04 Oct 2017
Maple Parking Meet and Greet
5 out of 5
Everything went smoothly, car was waiting when we arrived back to Heathrow.
Mrs Quilter, 29 Sep 2017
Maple Parking Meet and Greet
5 out of 5
Everything went well. But I do not like that I should be calling 20 min before I arrive. It is clearly not safe to call from the motor way. Attendant at drop-off was a bit short because I hadn't called but things moved quickly.
Mrs Bond, 25 Sep 2017
Maple Parking Meet and Greet
4 out of 5
Viewing reviews 1 - 50 of 294