(4 star hotel)
room-only
including 8 days parking
from the airport
customer rating
Viewing reviews 1 - 50 of 278
No hot water at the hotel we stayed at. Very disappointed. Paid a lot of money.Put in a complaint still no response. Very unfortunate
Mr Mahomed, 03 Nov 2020
Novotel
1 out of 5
We didn’t travel, as our holiday was cancelled due to Covid-19. We didn’t stay in the hotel, or park our car. We asked for a refund for our cancelled booking, but in your infinite wisdom, you chose to ungraciously decline our request, and keep our money. Your staff were certainly not helpful during any of our many telephone conversations.
Mr Cook, 26 Oct 2020
Novotel
1 out of 5
Very comfortable stay, excellent food and the shuttle bus at 4am worked well
Mrs Payn, 18 Oct 2020
Novotel
5 out of 5
The stay was perfect easy to check in etc and on return the same
Miss Smith, 04 Oct 2020
Novotel
5 out of 5
Hotel easy to find, receptionist very helpful with offering a more suitable room for me and my little one. Room was comfortable and airport shuttle easy to utilise
Mrs Carter, 02 Oct 2020
Novotel
5 out of 5
Good hotel everything went as planned will use your service again on our next trip
Mr Rayfield, 02 Oct 2020
Novotel
5 out of 5
Excellent as always
Mr Bird-Walsh, 12 Sep 2020
Novotel
5 out of 5
You did not allow me andmy 5 year old son a voucher to podtpine, we did not go due to CV issue
Mrs Beech, 30 Aug 2020
Novotel
1 out of 5
The staff were helpful however the room was far too warm, even with the fan on and was too uncomfortable to sleep. The parking was good however the bus timetable wasn’t explained to us so was supposed to wait over an hour instead another bus company dropped us near the hotel and then walked the rest which is not what I expect when paying £100+
Mrs Hynes, 26 Aug 2020
Novotel
1 out of 5
Plastic cubs in the room. No tea bags ? No milk Do not order any food there We ordered chicken tikka for dinner Which arrived with 1 tiny naans bread, 2 small pieces of chicken in massive sauce and probably a spoon of rice .it looked more like soup. Forget about mango chutney or poppadoms and a plastic package worse than any cheap take away nothing as described and we paid £15 for one portion! We understand its covid19 and rules of dining are Changed but this is just ripp off. If they changed standards they should changed prices too. It was hot day and night No air condition working no fan provided. We had to open a door on corridor as it was cooler there than in room Staff not helpful at all unfortunately. Saying that all works fine ??? Answer to any question was a challenge for them. And bus trasfer £4 per person? Hmm ???? Travelling with 2 small kids 6 months and 3 years old and For them sleeping not in cot but uncomfortable sofa. When we arrived and wanted to park a car could not find any spaces as parts of car park were blocked. Asked reception where are spaces to park answer was rude and not helpful . So we drove around for 20 minutes finally we left our car somewhere that it was not really secure for our liking but didn't have a choice.Sad as it was excellent hotel with fab services now its only a building .
Mrs Habicht, 23 Aug 2020
Novotel
1 out of 5
The corridors smelled of poo! The shuttle bus was 4£ each way not 3£ each way and was so infrequent we waited an hour for a return trip. If hotels offer parking as a serious alternative to long stay shuttles should run every 20 minutes. I shall never go to Novotel again. Travelodge is far better ,more comfortable beds and two pillows each not one.
Mr Howell, 17 Aug 2020
Novotel
3 out of 5
The Novotel Stansted is typical or airport hotels; it is businesslike, efficient and clean. The reception staff are very helpful. Bar and food prices are somewhat steep, typical for places with a captive clientele. This is counter-productive as they would sell more if the prices were better. The fact that they have there own parking is a bonus. and the system works well.
Mrs Watson, 19 Feb 2020
Novotel
4 out of 5
good airport convenient hotel and parking package
Mr O'boyle, 14 Feb 2020
Novotel
5 out of 5
All round good service
Mr Delaney, 02 Feb 2020
Novotel
5 out of 5
Lovely hotel, nice and easy to park with lots of available spaces. Barrier open on arrival. Parked the car and stayed in the hotel: bus nice and easy and paid £6 return per person to the airport the next day. Returned from holiday, got the bus to the hotel - went to collect my car, ticket reception produced stated “pay on exit” BUT I had already paid. Reception said just put your ticket in and exit the barrier - the barrier would not accept my ticket so I was not able to get out of the car park. (No assistance working on a Saturday late afternoon, which was not helpful) Cars behind me; so they all had to reverse back, for me to sort out the problem. Back to reception! She was on the telephone, one member of staff on the desk. Problem with the barrier not taking tickets. So she open the barrier and let me out. It’s worthy of my 8.
Miss Wellington, 22 Jan 2020
Novotel
4 out of 5
Everything worked like clockwork from arrival to departure. The staff were all charming and helpful, the accommodation very clean and well thought out and the parking and transport worked perfectly.
Mrs Pearce, 13 Jan 2020
Novotel
5 out of 5
Very straight forward and so easy. This was such a convenient way to take the stress out of last minute rushing. The parking was simple, the hotel check in and out smooth and efficient. The shuttle bus ran on time, both ways. It was the first time I have used Novotel, it certainly won’t be the last; highly recommended.
Mr Johnson, 10 Jan 2020
Novotel
5 out of 5
all parts of the booking was very good
Ms John, 08 Jan 2020
Novotel
5 out of 5
Everything as described -easy to find good parking close to hotel. Staff friendly - restaurant food really good and friendly staff. Shuttle bus on time & very efficient.
Mrs Abdulla, 03 Jan 2020
Novotel
5 out of 5
Hi We stayed at the Novatel Hotel at Stansted for 1 night and 6 days parking from 1st Dec our trip went with out any problems at all from check in we had a lovely 3 course meal in the restaurant the service and food was very good we would stay at the hotel again and would recommend to family and friends to stay there.
Mr Schmid, 18 Dec 2019
Novotel
1 out of 5
Parking at the Novotel with a hotel stay the night before the flight is the most stress free way of taking holiday flights at Stansted.
Mr Ashling, 15 Dec 2019
Novotel
4 out of 5
Parking at the Novotel with a hotel stay the night before the flight is the most stress free way of taking holiday flights at Stansted.
Mr Ashling, 15 Dec 2019
Novotel
4 out of 5
clean and stylish helpful staff
Mrs Montague, 20 Nov 2019
Novotel
1 out of 5
Only negatative was that we’re barged in on by a couple who had also been given our rooms key. Luckily just back from dinner and watching TV. No apologies from hotel!
Mrs Moretto, 10 Nov 2019
Novotel
5 out of 5
Friendly welcome staff with good service
Herr Rutgers, 09 Nov 2019
Novotel
5 out of 5
Novotel Stansted had an extremely fast and easy check-in and check-out. Car parking management was excellent. Rooms and meals were great. Staff were friendly and helpful. Shuttle-bus system worked a treat. No more need be said.
Mr Spencer, 01 Nov 2019
Novotel
5 out of 5
Everything as it should be.
Frau Kraft, 01 Nov 2019
Novotel
4 out of 5
Very good room staff great
Mrs Schulz, 29 Oct 2019
Novotel
5 out of 5
All good though restricted amount of parking due to a function taking place at the hotel.
Herr Kleinbaeumer, 27 Oct 2019
Novotel
4 out of 5
Easy check in. Room clean and comfortable. Quick check out. Everything went perfectly smoothly.
Mr Schade, 24 Oct 2019
Novotel
5 out of 5
Yes everything went well
Frau Lyachenko, 16 Oct 2019
Novotel
5 out of 5
Very good
Mr Froboese, 23 Sep 2019
Novotel
5 out of 5
this is the second time we have used the Novotel at Stanstead and was up to the same standard we previously experienced.
Herr Unger, 18 Sep 2019
Novotel
4 out of 5
Friendly staff on arrival and in restaurant. Room was lovely- husband was impressed with large flat screen television! Transport to and from airport worked very well.
Herr Hoenig, 16 Sep 2019
Novotel
5 out of 5
Very pleasant stay Also really enjoyed the restaurant Prosecco is very expensive for a bottle though
Herr Weis, 11 Sep 2019
Novotel
4 out of 5
The main problem was when we got to the hotel they had us down as arriving on the 28th August not the 26th - the staff were great and sorted it out but it took a long time and we were shattered and had to be up early in the morning - fortunately my husband had printed off our original booking details which clearly showed we had booked from the 26th - once this got sorted we had a nice meal - the restaurant staff were really lovely and the room was really nice too so just a shame about the mix up when we arrived - having said all that it wouldn’t put me off booking at that hotel again if flying from Stansted
Mr Becker, 09 Sep 2019
Novotel
4 out of 5
The online hotel review was exactly as we found it in reality. Booking was a breeze. Will definitely be booking with Holiday Extras again.
Herr Koch, 03 Sep 2019
Novotel
5 out of 5
We stayed there last year. Good food, charming staff. Parking in the hotel rather than remote a big plus too. Not your average airport hotel. Will consider staying there again. Was a bit pricey this year though.
Herr Piazzi, 15 Aug 2019
Novotel
5 out of 5
Everything went extremely smoothly from arriving at the London Stansted Novotel hotel to picking up our car after returning from our holiday.
Mr Baylis, 11 Aug 2019
Novotel
5 out of 5
We stayed at the Stansted Novotel and left the car in their carpark for the duration of our holiday, so no need to re park in the long stay. They have their own bus which is £3 per person each way to the terminal. There is also a gym at the hotel.
Mr Wedge, 29 Jul 2019
Novotel
5 out of 5
The staff at the hotel were very polite and professional, the room was very comfortable and we had dinner the night before which was also very good. The parking arrangement at the hotel is great and the bus to the airport every half hour is also very convenient. As an airport hotel with parking it is difficult to beat.
Mrs Keane, 24 Jul 2019
Novotel
4 out of 5
Simple process friendly staff
Mr Klitsch, 23 Jul 2019
Novotel
5 out of 5
Staff.room .meal parking coach to airport excellent
Mrs Gravell, 19 Jul 2019
Novotel
5 out of 5
Hotel was spot on great parking and great facilities just what we wanted
Mr Lovelock, 13 Jul 2019
Novotel
5 out of 5
Everything went to plan, parking on site without leaving keys is important to us. Check in was fast, we got our requested rooms together, extra bed wasn’t made up but reception sorted quickly. Nice meal. Drinks a bit expensive. Quiet at night.
Herr Hommel, 10 Jul 2019
Novotel
5 out of 5
Stayed at Novotel at stansted. We have stayed here many times and it just gets better. The reception staff are very professional and manage a friendly atmosphere. The room we had was good but can’t understand why the toilet is high on the wall it looks very arty but was hard to use due to the height. The restaurant serves good food in a nice atmosphere. Overall a very good start to a holiday
Mr Hutton, 06 Jul 2019
Novotel
5 out of 5
Good value accommodation and parking. Easy to use. Really impressive.
Mr Stubbington, 04 Jul 2019
Novotel
5 out of 5
Everything went smoothly. From travelling, to booking in, to staying over night, the transfer and retrieving our car on our homeward journey. I congratulate the hotel and its staff.
Herr Buenemann, 30 Jun 2019
Novotel
5 out of 5
Easy access to the airport, less than ten minutes away. Car remains where you leave it, hotel facilities perfect for one night stay. Will stay there again.
Mrs Boontam, 23 Jun 2019
Novotel
5 out of 5
Fantastic one night stay with 11days parking with an easy transfer to Stansted at £3 per adult, so easy with our early morning flight. Lovely room with comfy bed and very clean. Would stay again when travelling from Stansted
Herr Gondek, 23 Jun 2019
Novotel
5 out of 5
Viewing reviews 1 - 50 of 278