I used a credit from your company and added extra to it. Airparks is a long way from Luton airport and not well signposted. As I was staying at the Ibis on my return I had to get a taxi to return to the airport the next day to access the courtesy bus back to Airparks to collect my car.

Mrs Procter5 out of 10Ibis

The Ibis Hotel was disappointing. First impressions, it looked shabby from the outside. There were hundreds of discarded cigarette ends from the taxi drivers who park outside. Reception was the bar. The room was clean and the bed comfortable. We used The Ibis as it's a 10min walk to the terminal. We still used a taxi as it was hilly and more difficult for my wife to negotiate. The carpark worked well. Airparks had a shortage of drivers and it was chaotic on the bus back to the car park. It could do with resurfacing and have a bigger area to allow cars to park into the bays as the the turning gap is small. I have given the Ibis an 8 as it's in the airport. This is the only reason for using it. I have no issues with Holiday Extras.

Mr Harrington8 out of 10Ibis

The only problem was that the shuttle bus driver didn't announce our hotel and we ended up at the Airport Terminal and a long walk back to The Ibis.

Mrs Hunt9 out of 10Ibis

Easy to find and simple process

Mrs Pike10 out of 10Ibis

The hotel we booked we were told ( whilst on holiday ) had shut for operational reasons. We had booked a 4* but got downgraded to a 3* and no refund on the difference in price. Incidentally when we drove past the hotel we had booked it seemed to be business as usual. Not a happy chap at all.

Mr Hornby1 out of 10Ibis

Everythinh was perfect!

Miss Pilch10 out of 10Ibis

Everything was super...but...the access to Ibis Hotel is not very easy

Mrs Dawson8 out of 10Ibis

Very helpful staff from start to finish & a lovely bus driver that took us to the airport

Mr Stapleton10 out of 10Ibis

Easy to find. Car was secure. Buses were regular & easy to access. Worked out cheaper to include hotel stay. Couldn’t really fault service, except wishing it was cheaper!

Miss Dear9 out of 10Ibis

When I got he return bus back to Airparks and the driver scanned my ticket I was told I'd over stayed for a day. I checked my booking confirmation and according to that I had booked until Saturday 6th but my ticket said Friday 5th.

Mr Mickleburgh1 out of 10Ibis