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Customer feedback

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Reviews for

  • Average customer rating: 9 out of 10
  • Number of reviews: 1506

All good, though it was slightly confusing on our return what bus to get back to the carpark (we were not the only people that were not sure either). We were about to board to be told this isnt going to the carpark - so just a bit of clarity would have been appreciated after a long trip back.

9 out of 10Holiday Inn Express with breakfast

The parking was straight forward but bus didn’t go to hotel we booked leaving the driver with a dilemma as we had a wheelchair. He detoured for us but still a struggle. The hotel was very good but miles away from airport again with a wheelchair. Advertised as walking distance is a complete misrepresentation. Hotel booked us a taxi incurring more costs.

3 out of 10Holiday Inn

Car park was easy to find and wait for bus when returning home was acceptable.

10 out of 10Holiday Inn Express with breakfast

Hotel and parking were good.

9 out of 10Holiday Inn

Staff very helpful , transport timely to airport, area felt secure

9 out of 10Holiday Inn Express with breakfast

All good, all smooth and as described

10 out of 10Holiday Inn Express with breakfast

Really smooth booking , excellent car parking friendly staff, lovely hotel really clean and good food

10 out of 10Holiday Inn Express with breakfast

Parking was not at hotel as we expected

2 out of 10Holiday Inn

Hotel excellent, very friendly especially as we had a long wait at airport for luggage and didn’t get to hotel till 4am Hotel lounge at Luton very good, lots of choices to eat.

10 out of 10Holiday Inn Express with breakfast

The Drop Off at Short Run Luton ran smoothly and the bus drop off at the onsite Holiday Inn Express for the overnight Hotel was perfect especially for the good breakfast and the 7 minute stroll into the Departures Hall. On return the bus pickup at Stand R outside the Arrivals Hall was easy to find and the bus came along and dropped us off back at the Short Run Car Park so within a short time we were away on our homeward journey. Great for us I hope you have the same experience

10 out of 10Holiday Inn Express with breakfast