The directions to the hotel the night before were not clear/correct. It eventually took 45 minutes from the M25 and had to switch on mobile date on the phone and use google maps. The drive to the Airport , which was not on the booking form took approx 15mins and used a different M25 exit.

Mr Cholerton7 out of 10Holiday Inn Shepperton

THE HOTEL WAS 15 MILES FROM THE AIRPORT. WAS A TERRIVBLE EXPERIENCE. NEARLY MISSED THE FLIGHT. DIDNT USE THE MEET AND GREET AT ALL

Mr Taylor1 out of 10Holiday Inn Shepperton

The hotel was good but the meet and greet was appalling. Why ask for you return flight number and time of arrival when they only go for your vehicle when you call after going through baggage reclaim. We waited over half an hour for our car to be delivered. It would have been quicker to use the long term car park and catch the bus. An extremely poor service. Not recommended,

Mrs Evans2 out of 10Holiday Inn Shepperton

The hotel was perfect and the parking was great, I will definitely use this hotel again. We did have a problem at check in as our reservation had not been confirmed with the hotel but luckily they did have spare rooms so it was not a problem in the end. I think this might have been because it was Christmas and the reservation centre at the hotel might have been closed by the time we made the booking but I would still double check with the hotel next time as it did add pressure to the check in at 10'o clock at night.

Mrs Pickavant9 out of 10Holiday Inn Shepperton

The hotel was fine but driving to the airport took me longer than I anticipated because of the volume of traffic in the morning. I appreciated the Meet and greet facility at the airport on my return journey. Next time I would pick a hotel that was closer to Heathrow.

Mrs Baldwin5 out of 10Holiday Inn Shepperton

Very good service, had to wait a bit longer than expected for car ...but that was due to returning earlier than expected.

Mr Hawksbee9 out of 10Holiday Inn Shepperton