Holiday Inn Shepperton customer reviews

Felix Lane, Shepperton, Middlesex, TW17 8NP,

Book The Shepperton Holiday Inn

Don't know your flight number? (Help me find my flight)

Help & support

Our Kent-based support team are friendly, knowledgeable and ready to help with a new or existing booking.

Exclusive email offers

Sign up for special offers direct to your inbox

Sign up now

We treat your privacy very seriously!

Customers' rating: Rated 'Good' by 6 guests

Families with young children:

(4 star hotel)
11 miles
from the airport
customer rating

Customer reviews, by order of the captain

Our customers rated Holiday Inn Shepperton, on average, 6/10 (6 reviews).

Viewing reviews 1 - 6 of 6

The directions to the hotel the night before were not clear/correct. It eventually took 45 minutes from the M25 and had to switch on mobile date on the phone and use google maps. The drive to the Airport , which was not on the booking form took approx 15mins and used a different M25 exit.

Mr Cholerton, 23 Sep 2022

Holiday Inn Shepperton
4 out of 5


Mr Taylor, 11 Oct 2021

Holiday Inn Shepperton
1 out of 5

The hotel was good but the meet and greet was appalling. Why ask for you return flight number and time of arrival when they only go for your vehicle when you call after going through baggage reclaim. We waited over half an hour for our car to be delivered. It would have been quicker to use the long term car park and catch the bus. An extremely poor service. Not recommended,

Mrs Evans, 04 Oct 2021

Holiday Inn Shepperton
1 out of 5

The hotel was perfect and the parking was great, I will definitely use this hotel again. We did have a problem at check in as our reservation had not been confirmed with the hotel but luckily they did have spare rooms so it was not a problem in the end. I think this might have been because it was Christmas and the reservation centre at the hotel might have been closed by the time we made the booking but I would still double check with the hotel next time as it did add pressure to the check in at 10'o clock at night.

Mrs Pickavant, 10 Jan 2019

Holiday Inn Shepperton
5 out of 5

The hotel was fine but driving to the airport took me longer than I anticipated because of the volume of traffic in the morning. I appreciated the Meet and greet facility at the airport on my return journey. Next time I would pick a hotel that was closer to Heathrow.

Mrs Baldwin, 29 Oct 2018

Holiday Inn Shepperton
3 out of 5

Very good service, had to wait a bit longer than expected for car ...but that was due to returning earlier than expected.

Mr Hawksbee, 03 Oct 2018

Holiday Inn Shepperton
5 out of 5

Viewing reviews 1 - 6 of 6