Drop-off and pick-up near the terminal.

Covid-secure

ACE has introduced a whole host of measures to make your meet and greet as safe and contact-free as possible.

On arrival you'll see perspex screens and signs encouraging social distancing. The team will be wearing PPE (masks and gloves which are changed regularly) and there'll be hand sanitiser for you to use. Your car key will be put in a clear bag, where it will stay until you get back.

When you return, your driver will return your keys to you from the bag and give you antibacterial wipes to use on your steering wheel and any other controls before you go.

Need to know

Drive your car to the Sofitel hotel car park and head to the dedicated meet & greet area. Park in a meet and greet bay and look out for a uniformed driver. Walk to the terminal in 3 minutes.

This car park comes with a ‘No Wait Guarantee'. If you have to wait longer than 10 minutes for your car to be returned you'll be refunded 25%. Any longer than 20 minutes you'll be refunded 50% and if you're waiting longer than 40 minutes you'll get all your money back.

This guarantee applies as long as:

• The correct return flight number, landing date and time have been given.
• Your flight doesn't land more than 15 minutes early, unannounced.
• There aren't any vehicle issues that prevent or delay the return of your vehicle, including mechanical, electrical, fuel.
• There are no road closures or accidents on the journey.
• Heightened security doesn't slow down entry to the airport.

Accessibility

This service is convenient for customers with limited mobility as a shuttle bus isn't needed.

Security

The car park is manned 24 hours a day and has:

• Fencing
• CCTV
• Floodlighting
• Security barriers

The small print

Government regulations require passengers at the airport to wear a face covering. Remember to bring a face covering and have it on before you get there. You'll need one for each member of your party.

Your car will be parked in a secured compound, up to 6 miles from the airport.

You car will need to fit under the 1.8m entry barrier and fit in a standard-size parking bay (2.4m x 4.8m). If your vehicle is taller than 1.8m let the car park know when you call and they will meet you in an alternative area outside the car park.

ACE can't take vehicles with 8 or more seats, or Aston Martins, Ferraris, Rolls Royces, Bentleys, and Maseratis.

Early or late? The car park offers a grace period up to midnight at their discretion. Any longer than this and you'll be charged the car park's standard rate of £10 per day. This is subject to change.

Don't forget to print your booking confirmation and take it with you as the car park will need to see this when you arrive.

Getting to and from airport

Arriving at the airport

Head to the Sofitel car park, take a ticket. Follow signs for "meet & greet operators".

The driver will take a photo and check your car over for damage. You'll need to give them your booking confirmation and car keys, as well as your return flight information.
From there, it's a 2-5 minute walk to the terminal while a professional driver parks your car for you in their secured car park.

Returning to the airport

Collect your luggage and call the car park to request the driver to meet you with the car - they'll tell you where to meet them.

You'll be given some documentation to sign and asked to check over your car again, then your keys will be handed back to you along with a ticket to get out of the car park.