How can I contact Holiday Extras?
It's easy - Holiday Extras is always here to help when you need us.
If you'd like quick help, our friendly team are just a Live Chat away. Got a question that needs a bit more of a personal touch, or would rather speak to someone by phone? No problem - once you're chatting with us, we'll share a direct phone number so you can speak to a real person and talk through what you need.
With more than 40 years' experience and acclaimed industry recognition for our customer service, you can relax knowing you’re in safe hands.
Start a live chat
Our Holiday Extras Help Squad are ready to chat with you in real time, giving quick answers to any questions about your booking or our products. In fact, 85% of chats are picked up within just 1 minute, even when things are at their busiest.
The team are on hand
Monday to Friday – 9am to 8pm
Saturday & Sunday – 9am to 5pm
Can I contact Holiday Extras by phone?
Yes, if your question needs a more personal touch, we're happy to talk it through on the phone. Rather than publishing a general number, we provide a direct phone number personally once you've started a conversation with us on Live Chat. This means we can look into your booking first, so when you do speak to someone, they already understand your query and can get straight to helping you.
Our UK-based team is on hand Monday to Friday from 9am to 8pm, and Saturday & Sunday from 9am to 5pm – the same hours as Live Chat. Over 80% of calls are answered in under a minute, even at our busiest times, so you won't be left waiting around.
Live Chat to get a numberHow do I change or cancel my Holiday Extras booking?
If your trip hasn’t started yet and you need to make changes, it’s really easy. Just log in to your account and head straight to the Trips and Bookings section. From there, you can amend or cancel your booking in just a few clicks.
Our simple self-serve platform puts you in control, making it easy to manage your bookings, vouchers, and policies whenever you need to. Available 24/7, it's built for convenience, so you can take care of your travel plans with ease.
With less than 2% of customers needing extra support, we’re pleased to provide a service that’s simple and hassle-free.
If something goes wrong, we’re here to help
Travelled already and things didn’t quite go to plan? We’ll get your issue sorted quickly and without any hassle.
As part of our promise to you, we’re committed to:
Acting fast: As soon as you raise an issue, we'll acknowledge it straight away, review it within 24 hours, and keep you updated while we put things right.
Our aim is to resolve 80% of issues within 21 days, with our current average being just 7 days.
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