Can I speak to someone at Holiday Extras?
Absolutely, Holiday Extras is always here to help when you need us.
If you'd like quick help, our friendly team are just a Live Chat away. Got a question that needs a bit more of a personal touch? No problem, we' ll share a direct phone number so you can speak to a real person and give us a ring at Holiday Extras.
With more than 40 years' experience and industry recognition for our customer service, you can relax knowing you're in safe hands.
Start a live chat
Our Holiday Extras Help Squad are ready to chat with you in real time, giving quick answers to any questions about your booking or our products. In fact, 85% of chats are picked up within just 1 minute, even when things are at their busiest.
The team are on hand
Monday to Friday – 9am to 8pm
Saturday & Sunday – 9am to 5pm
How do I change or cancel my Holiday Extras booking?
If your trip hasn't started yet and you need to make changes, it's really easy. Just log in to your account and head straight to the Trips and Bookings section. From there, you can amend or cancel your booking in just a few clicks.
Our simple self-serve platform puts you in control, making it easy to manage your bookings, vouchers, and policies whenever you need to. Available 24/7, it's built for convenience, so you can take care of your travel plans with ease.
With less than 2% of customers needing extra support, we're pleased to provide a service that's simple and hassle-free.
If something goes wrong, we're here to help
Travelled already and things didn't quite go to plan? We'll get your issue sorted quickly and without any hassle.
Raise an issue
As part of our promise to you, we're committed to:
Acting fast: As soon as you raise an issue, we'll acknowledge it straight away, review it within 24 hours, and keep you updated while we put things right.
Our aim is to resolve 80% of issues within 21 days, ith our current average being just 7 days.
Rated "Excellent"