Can I speak to someone at Holiday Extras?
Yes. You can speak to a real member of the Holiday Extras team.
Visit our Help & Support page and start a conversation with our AI assistant. If you ask to speak to someone, or your query needs human support, we will connect you to a member of our team on live chat in real time.
Speak to us through Help & SupportIs Holiday Extras customer service run entirely by AI?
No. Our service combines the speed and convenience of AI with support from real people.
Our assistant is available 24 hours a day to answer questions, help you manage your booking and find the right information. It is designed to make getting help easier not to prevent you from speaking to someone.
When automation can do the lifting, it helps resolve your request quickly. When personal support matters, our people do the caring.
How do I reach a real person?
Start a conversation through Help & Support and tell the assistant that you would like to speak to a member of the team.
You may also be connected automatically if the assistant recognises that it cannot resolve your request or that your situation needs specialist help.
When is the Holiday Extras team available?
Our team is available on live chat during the following hours:
Monday to Friday – 9am to 8pm
Saturday & Sunday – 9am to 5pm
Our AI assistant remains available outside these times, so you can still ask questions, find information and start getting help at any time of day or night.
Can I speak to Holiday Extras over the phone?
Yes start through our official Help & Support page. Once we understand your query, we can ensure the right team is connected to you. We can give you a number or arrange a callback at the most convenient time to you.
Can I manage my booking without speaking to someone?
Many common requests can be completed online through Trips and Bookings, including viewing your booking and checking the options to amend or cancel it.
For everything else, our assistant and customer service team are ready to help.
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