Price Promise – Terms & Conditions

1. Eligibility Criteria

1.1. The Holiday Extras Price Promise applies only to travel insurance policies purchased directly through the Holiday Extras website.

1.2. Policies purchased via the Holiday Extras Call Centre or through third-party partners are not eligible.

1.3. The competitor policy being compared must offer the same level of cover, on a like-for-like product, as the Holiday Extras policy purchased, meeting at least the minimum criteria outlined below for the equivalent cover level. "Direct competitor" refers to a UK-registered travel insurance provider offering policies to the general public online. Comparisons must be made between the same policy types - for example, a single trip policy cannot be compared with an annual policy.

1.4. The price promise will refund the policy price difference between a Holiday Extras policy and the competitor's policy price, up to the maximum limits defined under section 4.

2. Exclusions

2.1. Price comparisons must be reasonable to verify – this means they must be made against direct competitor websites that have an online quote function.

2.2. Comparisons made via price comparison websites, cashback websites, voucher/coupon platforms or through any third-party promotional channels will not be accepted. You do not need to purchase the competitor's policy – a valid online quote that meets the criteria below will be sufficient for comparison.

2.3. Comparisons from competitors cannot include prices obtained through loyalty schemes, corporate discounts, student rates, closed user groups, or any unpublished offers not available to the general public. They also cannot take into account any additional value provided through additional extras coupled with the policy.

2.4. Comparisons based on quotes containing errors, or where the competitor's quote cannot be reasonably verified as available at the time of the claim, will not be accepted.

2.5. Policies where travel is due to start within the next two days from the date the policy is issued are excluded from the Price Promise.

2.6. Renewal policies are excluded from this offer.

3. Minimum Cover Level Criteria

When submitting a Price Promise request, the competitor's policy must meet/exceed all of the following minimum levels of cover provided by the policy you have purchased, as defined below in Bronze, Silver or Gold. Where a gadget cover add-on is available from the competitor but not included as standard, the total policy price including the gadget add-on will be considered an acceptable comparison.

Bronze Cover

Emergency Medical and Repatriation Expenses: £15,000,000
Cancellation: £1,000
Personal Possessions (Baggage): £2,000
Gadget Cover: £500
Excess: £150

Silver Cover

Emergency Medical and Repatriation Expenses: £20,000,000
Cancellation: £2,500
Personal Possessions (Baggage): £3,000
Gadget Cover: £500
Excess: £99

Gold Cover

Emergency Medical and Repatriation Expenses: £20,000,000
Cancellation: £5,000
Personal Possessions (Baggage): £5,000
Gadget Cover: £750
Excess: £50

4. Price Promise Conditions

4.1. The Price Promise applies only to the total price of the travel insurance policy, including any required medical screening costs, but excluding optional upgrades or add-ons (eg. winter sports, excess waiver) unless included as standard in the competitor's price.

4.2. The maximum refund available under the Price Promise is £100. Refunds will be made to the original payment card used to purchase the policy.

4.3. Only one Price Promise claim may be made per policy purchased.

4.4. For any policies cancelled after a Price Promise claim has been successful, the total refund of your policy premium will be made. Eg if your policy is £100 and the Price Promise claim was for £20, your total cancellation refund will be for £80.

5. Time Limits and Submission Requirements

5.1. You must submit your Price Promise request within 24 hours of purchasing your Holiday Extras travel insurance policy.

5.2. The Price Promise process must be initiated at least two full days before the start of your trip to allow sufficient time for the review to conclude.

5.3. You must submit your Price Promise claim through this Price Promise Claim

5.4. Holiday Extras will manually verify the competitor price within a maximum of 48 working hours. If the competitor's price has changed since the time of purchase, the lower price available during verification will be used for comparison. We will inform you of the outcome by email. If the outcome of your Price Promise claim is successful, we will process your refund within 5 working days.

5.5. You must not have made an Insurance claim on your policy prior to submitting a Price Promise request.

5.6. Proof of the competitor's quote (including date, time, and full cover details) must be provided when submitting your Price Promise claim.

6. Administration and Changes

6.1. Holiday Extras reserves the right to verify the competitor quote and confirm eligibility before approving a refund.

6.2. Holiday Extras reserves the right to withdraw or amend this offer at any time and without notice. Any valid Price Promise claim submitted before any withdrawal or amendment will continue to be processed in line with the terms in effect at the time of submission.

6.3. Holiday Extras' decision regarding any Price Promise claim is final.

7. General

7.1. By submitting a Price Promise claim, you agree to these Terms & Conditions.

7.2. The Price Promise is non-transferable and may only be claimed by the policyholder.

7.3. These Terms & Conditions are governed by the laws of England and Wales.

7.4. This Price Promise promotion does not affect the customer's statutory rights as defined within their policy documents.

7.5 This Promotion will end on the 31st January 2026.

Any personal data provided as part of your Price Promise claim will be processed in accordance with the Holiday Extras Privacy Policy.

Last updated: November 2025