Ensure your trip gets off to a smooth start with this meet and greet.

Need to know

When you're about 20 minutes from the airport, call the car park to let them know you're on your way. Once you've arrived at the barrier take a ticket to get in.

Drive through and park your car. A uniformed driver will meet you and you'll need to give them your keys and the ticket from the barrier.

From there, you can walk to the terminal - it's a 3-5 minute walk.

When you return call the car park to let them know you're back. Then walk to the on-site car park where you'll be met by a driver with your car.

You'll also be given a ticket so you can exit the car park. You'll be required to pay an exit fee. If your car leaves within 10 minutes of it arriving at the car park the fee is £3.50. If your car leaves within 30 minutes of arriving at the car park, you'll be required to pay an exit fee of £8.00. After this it will be an additional £5.00 for every 5 minutes.

Accessibility

This service is suitable for customers with limited mobility, as a shuttle bus isn't needed.

Security

The car park has been Park Mark awarded and secured by:

• CCTV
• 24-hour patrols

The small print

No wait means exactly that. We will refund you 50% if you have to wait longer than 10 minutes at either your arrival or return to the airport. If you have to wait for both, that's 100% off.

The car park is open from 5am - 10pm Monday - Friday and 11am - 10pm on Sunday. You can only drop off your car within these times. You cannot drop off or collect your car on Saturdays as the car park is closed.

Most standard cars (without trailers/not commercial vehicles) will be accepted at the car park as long as they fit under the 2m entry barrier and are less than 2.5m wide.

You will need to make sure your car is in legal roadworthy condition with full insurance, road tax and MOT otherwise you may be liable for any extra costs incurred by the car park.

When you get back, you should show your copy of the booking confirmation ticket and pay any supplementary parking charges otherwise the car park may not be able to return your vehicle to you. Any damage to your vehicle must be reported before you leave.

You'll need to arrive as close to your booked time as possible. In extreme cases, if you're more than 20 minutes late, you may be charged a £30 waiting fee. It's important that you call the car park 20 minutes before you arrive at the airport to avoid any unnecessary charges.

Exit fees:

On your return you'll be required to pay an exit fee to leave the car park. If your car leaves within 10 minutes of it arriving at the car park the fee is £3.50.

If your car leaves within 30 minutes of arriving at the car park, you'll be required to pay an exit fee of £8.00.

Getting to and from London City airport

Arriving at Airport

When you're about 20 minutes from the airport, call the car park to let them know you're on your way. This is important as if your car spends too long at the car park you may be charged a hefty fine.

Once you've arrived at London City airport, drive to the on-site car park (formerly known as Long Stay). At the car park, you'll come to a barrier, where you'll need to take a ticket to get in. Then, drive through and park your car in a space. A uniformed driver will meet you and you'll need to give them your keys and the ticket from the barrier.

All you need to do then, is unload your luggage and walk to check-in, 3-5 minutes away.

Returning to Airport

After you've landed in the UK, call the car park to let them know you're back. Then, pick up your luggage and walk to the on-site car park again where you'll be met by a driver with your car. After this it will be £5.00 for every 5 minutes.

You'll also be given a ticket so you can exit the car park. You'll be required to pay an exit fee. If your car leaves within 10 minutes of it arriving at the car park the fee is £3.50. If your car leaves within 30 minutes of arriving at the car park, you'll be required to pay an exit fee of £8.00. After this it will be £5.00 for every 5 minutes.