- 82% of customers who left a review for Newcastle Airport Lounges would book again
- 4097 customers have given an average rating of
Staff very helpful value for money
Mr Daymond, 17 Sep 2022
Aspire Lounge - Read more Aspire Lounge reviews
5 out of 5
Could do with more gluten free snacks variety
Mrs Allan, 16 Sep 2022
Aspire Lounge
4 out of 5
Comfortable. A good choice of food and drinks. Pleasant and helpful staff. Reported an issue with the disabled toilet which was immediately dealt with. Very impressed.
Mrs Lyall, 08 Sep 2022
Aspire Plus
5 out of 5
Not alot of choice on food staff were lovely
Ms Cowans, 07 Sep 2022
Aspire Lounge
5 out of 5
So easy to use no issues encountered highly recommended food plenty of choices
Mrs Ellison, 06 Sep 2022
Aspire Plus
5 out of 5
I have an open complaint (Ref DJPHKW) as the lounge I booked we were denied entry as my soon are under 18yrs age - even though I triple checked this with your advisor who confirmed it would be fine. I then had to purchase entry to the other lounge which means I am out of pocket and also both my sons felt like they were responsible for us not getting in (which wasn’t a great start to our holiday)
Mr Stoker, 06 Sep 2022
Aspire Plus
1 out of 5
Unfortunately I was refused entry into Aspire Plus lounge as I had my 14 yesa daughter with my family holiday package, I had already enquired about this beforehand and your company representative told me I would be ok so as long as I ordered 3 x adult tickets. I had to pay additional £117 to enter the Aspire lounge (bar man service) so I would like a refund for this please, already raised a complaint and awaiting reply
Mr Wood, 06 Sep 2022
Aspire Plus
2 out of 5
The lady called Melanie was fabulous extremely helpful as my daughters wheat allegedly
Mrs Butler, 05 Sep 2022
Aspire Plus
5 out of 5
Upon arrival there was some confusion with the booking until someone stepped in to sort it out. If I hadn't been before I would have been in the wrong lounge and not the plus lounge. After that it was just how I like it, the serving staff were brilliant the lounge was clean and tidy. I did miss the lack of newspapers.
Mr Youngman, 03 Sep 2022
Aspire Plus
4 out of 5
Perfect lounge was great. Facilities was smooth food delicious. Fantastic experience
Mrs Jones, 02 Sep 2022
Aspire Plus
5 out of 5
No the food was very poor nothing my children could eat the chicken tikka curry had barely any chicken in it choice was very limited we used same lounge in march and was much better we won’t be using again
Mrs Ridley, 31 Aug 2022
Aspire Lounge
1 out of 5
Great service booked lounge nd fast track would definitely recommend
Mrs Curry, 30 Aug 2022
Aspire Plus
5 out of 5
Had a lovely three course meal whilst relaxing with a glass of wine
Ms Nutbeam, 23 Aug 2022
Aspire Plus
5 out of 5
Very peaceful in Aspire plus
Mrs Tate, 21 Aug 2022
Hot food ok
Plenty of cold food selection
Staff a bit noisy at one point
Aspire Plus
5 out of 5
The staff at Newcastle Aspire Lounge are always pleasant and helpful and the food was better this year than in previous years.We used Aspire Lounge for adults only ,so don’t know if the food is the same as in the normal lounge.
Mrs Mitchell, 19 Aug 2022
Aspire Plus
5 out of 5
This time was great plenty of food and good service, last time was too full.
Mr Ferguson, 18 Aug 2022
Aspire Lounge
4 out of 5
Staff very friendly, perfect start to holiday
Ms Jeffs, 17 Aug 2022
Aspire Plus
5 out of 5
The aspire airport lounge was a refreshing g change to waiting in the main lounge it was comfortable and staff were very friendly doing it again already booked it for next holiday.
Miss Gibson, 13 Aug 2022
Aspire Lounge
5 out of 5
Staff very informative on entry. All staff very polite and helpful. Food good. Would like to see a lager on the pump rather than just bottled lager.
Mrs Heslop, 09 Aug 2022
Aspire Lounge
5 out of 5
Excellent staff food was so fresh as always .
Mr Robson, 06 Aug 2022
Aspire Lounge
5 out of 5
The lounge was fantastic and I took out the additional small premium in case of a delay and as we were delayed we were able to stay in the lounge. The food was great too.
Mrs Sayer, 04 Aug 2022
Aspire Lounge
5 out of 5
Facilities, service and hospitality were extremely good. I travelled with family and grandchildren and overall we were well catered for, will definately recommend.
Mr Hind, 03 Aug 2022
Aspire Lounge
5 out of 5
There were a few little niggles on our visit which could be easily put right.
Mrs Hunter, 01 Aug 2022
Firstly there were no seats when we arrived as a party of four. A lot of people were sitting at tables for four when there were only two of them. I suggest a member of staff escorts you to a table to suit size of party .
There was not enough food out for the number of guests in the lounge. Dishes were empty.
Also could have done with more staff on the bar as there was a constant queue.
These points are easily rectified. I understand that the lounge is probably experiencing staff shortages but if you are taking bookings for maximum capacity then it needs to be staffed accordingly.
Aspire Lounge
4 out of 5
We found the lounge fantastic and would definitely book it again.
Mr Alderson, 30 Jul 2022
Aspire Lounge
5 out of 5