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Help & Support
Where are my Heathrow Hoppa vouchers?
Your Hoppa vouchers can be found at the bottom of your email confirmation. Remember to print these off and show them to the driver. If you need another copy of your confirmation, log into your account to resend it.
Help and Support:My bookings
Make changes to a booking
Help with a refund
Cancelling a booking
Top 10 Questions:How will the payment show on my bank statement?
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Help and support
How long does it take to get my avios points after booking?
How do I make a claim?
What are your cancellation charges?
How do I apply a discount code to my search?
What happens if I arrive earlier or later than booked?