Help & Support
What is Never Beaten on Price?
Holiday Extra's have spent over 30 years building relationships with the best providers in all your holiday extras! Which means, we are able to secure the best possible price! Take a look at the details of our 'Never Beaten on Price' promise below.
We have a Never Beaten on Price offer: if you find exactly the same product, provided by the same supplier cheaper, within 24 hours of booking with us, we will match the price. Please check the terms and conditions of the offer before making a claim. Submit your claim and one of the team will get back to you.
Terms & Conditions
1. The offer applies to the following products: airport parking, airport hotels, airport lounges, or packages that combine these.
2. The eligible product must be exactly the same in every respect, including being provided by the same supplier as you have purchased from Holiday Extras, with the same cancellation terms. We reserve the right to ask for evidence of product availability and price before we accept your claim.
3. You must make your claim within 24 hours of making and paying for your booking with Holiday Extras.
4. Successful claims will have the difference in price refunded to the payment card used.
5. The following Holiday Extras products and fees are excluded: a. London City centre and Republic of Ireland hotels and parking. b. Hotel packages that include coach or rail. c. Coach travel. d. Insurance products. e. Overseas Car hire, Lounges and Transfers. f. Theatre and theme park breaks. g. Additional fees or charges including but not limited to payment card surcharges and cancellation protection.
6. The following prices are excluded:
- Prices from other suppliers conditional on buying other products
- Prices that are part of a customer loyalty, members' or loyalty reward scheme.
7. When comparing prices, we consider only the total price of the products that have been booked, which may include mandatory costs such as airport access charges.
Top 10 Questions:How will the payment show on my bank statement?
How do I contact Holiday Extras?
Help and support
How long does it take to get my avios points after booking?
How do I make a claim?
What are your cancellation charges?
How do I apply a discount code to my search?
What happens if I arrive earlier or later than booked?