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Help & Support
My number plate hasn't been read at the car park, what should I do?
Don't worry - some times the machine gets confused and can't read certain letters or numbers. Press the intercom button when you come to leave, have your booking reference handy for staff to verify your booking and lift the barrier.
Help and Support:My bookings
Make changes to a booking
Help with a refund
Cancelling a booking
Top 10 Questions:How will the payment show on my bank statement?
How do I contact Holiday Extras?
Help and support
How long does it take to get my avios points after booking?
How do I make a claim?
What are your cancellation charges?
How do I apply a discount code to my search?
What happens if I arrive earlier or later than booked?