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Help & Support
Do I need to print my email confirmation?
If you've booked an airport transfer with us you'll need to have a printed confirmation for each of the journeys you've booked.
Otherwise, you can help us go green and show your booking on your mobile device. Or, even better, try out our handy app!
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Help and support
How long does it take to get my avios points after booking?
How do I make a claim?
What are your cancellation charges?
How do I apply a discount code to my search?
What happens if I arrive earlier or later than booked?