Take a peek at the comments and check out the ratings our customers provided for our Heathrow Airport lounges. Enter your dates in the fields on the left of this page to compare prices and save more when you book your pass with Holiday Extras.
- 78% of customers who left a review for Heathrow Airport Lounges would book again
- 5671 customers have given an average rating of
The barman was extremely grumpy!
Mrs Harrington, 25 Sep 2022
We was told prosecco/sparkling wine wasn't included when it states on description it is.
Club Aspire T5
3 out of 5
Small lounge and overbooked and overcrowded, never had a problem in the past but would not use this one again.
Mr Miller, 25 Sep 2022
Club Aspire T5
3 out of 5
Very relaxed and quiet. Lovely to view the aircraft at the stands and on the runway. Good range of eats!
Mr Bryant, 24 Sep 2022
Plaza Premium T5 Departures 3 hours
5 out of 5
So easy to book. Whilst at the aspire lounge it was a shame as the manager was literally having a go at members of staff in front of guests. We were really embarrassed for the staff. They were doing a fab job! This was a clean cozy lounge with plenty to choose from.
Mrs Stevens, 24 Sep 2022
Club Aspire Terminal 3 - Read more Club Aspire Terminal 3 reviews
5 out of 5
Very easy to book on line and lounge very comfortable with good selection of food.
Mrs Devere-Lewis, 24 Sep 2022
Plaza Premium T2 Departures - 3 hours
5 out of 5
Friendly. Clean .easy to find
Mrs Wilson, 23 Sep 2022
Plaza Premium T4 Departures - 3 Hours
4 out of 5
I was a bit disappointed in the amount of people who could book in on the day, so it made the lounge much busier than I was expecting.
Mrs Grace, 23 Sep 2022
Also, not all the food options were available during our time in the lounge, which was a shame.
Club Aspire T5
4 out of 5
This is the first time I have used Aspire from Heathrow as I normally fly from Birmingham, I was expecting the same standards but unfortunately not, there was not much choice with regards to pastries and snacks.
Mrs Serena, 22 Sep 2022
Club Aspire Terminal 3
4 out of 5
Poor vegetarian choice, which took forever to come out. Always one coffee machine out. Food on the pass was cold. Overcrowded and surly staff. Will not use again. Waste of money
Mr Gibbons, 20 Sep 2022
Club Aspire Terminal 3
1 out of 5
The Qatar premium lounge in Heathrow Terminal 4 is the best lounge we have ever been in the staff were excellent and the food was great had late breakfast and we had lunch which was lovely the choice was great
Mr Hunter, 20 Sep 2022
Plaza Premium T4 Departures - 3 Hours
5 out of 5
Great relaxing lounge, it wasn't too overcrowded as they only let you in when your seating area is available so everyone is seated. Great food and drinks when it's a all in price. I would definitely use again.
Mr Neary, 19 Sep 2022
No1 Lounge, Terminal 3, Heathrow - Read more No1 Lounge, Terminal 3, Heathrow reviews
5 out of 5
Food not replenished enough- sandwiches looked very dried up and only white bread 2 options available
Ms Dillon, 18 Sep 2022
Plaza Premium T5 Departures 3 hours
4 out of 5
It was overcrowded and virtually no space for a family of 4 with a baby. Food wasn’t very good and I wouldn’t recommend.
Mrs Kemp, 18 Sep 2022
Club Aspire T5
2 out of 5
The food selection was poor, no drinks were served in the restaurant and only a very minimal selection of drinks were free ie 2 choices of beer and no choice of wine only Chardonnay.
Mrs Jones, 18 Sep 2022
This was certainly not what I was led to expect from the details on the holiday extra website and will not be booking again. Next time we travel we we’ll be using the airport facilities.
Plaza Premium T4 Departures - 3 Hours
1 out of 5
It was very dirty and untidy when we arrived. No tables had been cleared, food and mess all over the floor. Staff very unhelpful, food not that good very small menu. Asked for a glass of persico and was told that and other drinks were extra charge. Definitely won't use that lounge again
Ms Decort, 18 Sep 2022
Club Aspire Terminal 3
2 out of 5
I'm fed up with receiving daily emails prompting me to buy something I have already bought. It really spoils the whole thing. Just stop doing it!
Mr Parkinson, 17 Sep 2022
Club Aspire T5
1 out of 5
As a rule, very happy about the service provided by Holiday Extras. However, I recently had an issue that left me and my wife out of pocket.
Mr Baird, 17 Sep 2022
We had booked an airport lounge at Heathrow for ourv3 hour wait on return from our honeymoon. Unfortunately BA cancelled our flight and we were delayed another day before BA were able to fly us back from Munich. We went to the lounge and explained our situation, expecting to be allowed to use the lounge, but were told that as the booking was made through an agency, and they had already been paid, we would have to claim compensation from Holiday Extras. Not what we wanted to hear after two days travelling home from Germany.
Plaza Premium T5 Departures 3 hours
4 out of 5
The food & drink available was very poor, no real choice and the seating was like a transport cafe
Mrs Smith, 17 Sep 2022
Plaza Premium T5 Departures 3 hours
1 out of 5
Had trouble finding the lounge and had to ask in the end, where it was.
Mrs Atif-Fawzy, 17 Sep 2022
Smooth entry and pleasant surroundings.
Had not had lunch so was pleased with the variety of snacks and food available.
Good way to start my journey relaxing with a couple of drinks in comfortable surroundings .
Lounge busy but not crowded so ok finding a seat.
All in all a good experience.
No1 Lounge, Terminal 3, Heathrow
4 out of 5
The lady on the door wasn’t very helpful, in fact she was quite rude. The selection of food and drinks could have been better also.
Ms Hughes, 16 Sep 2022
Plaza Premium T5 Departures 3 hours
3 out of 5
The process to get into the lounge was smooth. The booths are in real need of a makeover. The seating is ripped and dirty. The carpets need to be deep cleaned or replaced. The food was very average. A plus point was that the toilets were clean. All very disappointing for £80.
Mrs Hurst, 14 Sep 2022
Plaza Premium T5 Departures 3 hours
1 out of 5
service good
Mr Fowler, 14 Sep 2022
Plaza Premium T5 Departures 3 hours
4 out of 5
Everything was as stated.
Mr Brownrigg, 13 Sep 2022
No1 Lounge, Terminal 3, Heathrow
5 out of 5
We booked the airport Lounge at Heathrow terminal 5. It was a lovely respite from the chaos of the airport. There was plenty of space, the food was good, and the view was brilliant!
Mrs Snow, 12 Sep 2022
Plaza Premium T5 Departures 3 hours
5 out of 5