The hotel was dirty and smelt of stale beer at the reception. The bathroom needed a thorough clean. Staff ok but nothing else

Mr Cayh (Britannia Stockport)

Hotel we stayed in was substandard, very dated. Food was disappointing. All staff were courteous and helpful. The parking service was excellent.

Mr Clee (Britannia Stockport)

Not really. When booking the hotel and airport parking, it was not made clear, that we would be driving approx 15-30 minutes to another hotel to park the car and then catch the shuttle bus. We had seen that there was a 20-minute transfer to/from Manchester airport, which was misleading. In addition, the organisation of the transfer back to pick up our car was a disaster. We were given a number to ring because our arrival was at approx 11 pm and the transfer service was then operated by a taxi company, not Britannia. When we rang, they said it was scheduled timetable and that we would not be able to make the first available at 11 pm, because our we didn't have our bags yet. So we booked on the 11:45 shuttle. We then waited outside (about 5-minute walk) the terminal. At about 11:10 pm, we had our bags and had managed to get out. When we rang to check whether we can still make the 11 pm transfer, the operator said, the shuttle had left and we had to wait. I was also assured that they would ask our shuttle driver to come a little early. Never mind early - it didn't arrive until 12 am! To make matters worse, I received a text message to say that my taxi had been dispatched at 11:42 pm. The text message contained a link to track it - when I followed the link, I was horrified, that it said "Booking Cancelled" in red. When the shuttle arrived, he had the wrong name for us - Walsh instead of Wales - but we were getting on it. Then we had to wait for another couple because they had gone to the wrong place to wait for the transfer. So we didn't leave until gone 12:10 am! We did not get into our hotel room until 1:30 am - exhausted and quite aggravated by the process. To make matters worse, I had asked one of the Club Cars taxi drivers who was picking other passengers at the airport, whether he could kindly check if our transfer was on its way. He just looked at me and asked: "Don't you have a mobile phone?". This was just plain rude, he didn't know what kind of day we'd had or what kind of miserable experience we were already having with his company. Nobody should be spoken to in such a manner. The only pleasant thing was that the night manager of the hotel was very kind to change our room to one closer to the entrance because he saw we had a lot of luggage!!! I did not make a note of his name, but this was the night of 27/28 December - at the Britannia Hotel Stockport. We didn't even ask for it - he was just lovely!

Mrs Wales (Britannia Stockport)

Hi, we arrived at the hotel and we were not pleased at all, the rooms were like a dormitory 2star at best. They knew nothing about the meal that was included in our reservation and told us that the restaurant was closed. We look forward to your speedy response about dealing with our complaint. This was not the best way to start a holiday, Kind regards, Ian Evans. Get Outlook for iOS From: Airport Hotels 4 U Sent: Saturday, January 27, 4:49 pm To: I EVANS Subject: Airport Hotel with parking confirmation - Z4YW9 Hotel With Parking Confirmation logo Thank you for booking with us. Full details of your booking are below. If you need to Amend anything on your booking or to Cancel this booking then you can do so anytime up to 24hrs before you travel. Your booking details Booking reference: Z4YW9 Booked on: Saturday, 27th January Name: I EVANS Flying from: Manchester Staying at Britannia Stockport with parking at Britannia Country House Checking in Sat 1st December Rooms 1 x Double (2 adults) Overnight Parking at Hotel From Sat 1st December To Sun 2nd December Parking with: Britannia Country House (for 1 car) Parking from: Sun 2nd December at 12:30 am Parking to: Thu 13th December at 11:30 pm Car Registration: HE07HCE (change) Plus your upgrades: Two-course dinner for 2 adults on Sat 1st December Total paid: £99.00 This transaction will appear on your credit card statement as www.hxpayments.com We've included all the information you might need for your trip at the bottom of this email Please enable images to show this barcode View booking Amend booking Cancel this booking It's not too late to upgrade - Just one-click to buy and NO credit card charges to add! English breakfast English breakfast from £7.50 pp Cot Cot FastTrack FastTrack from £5.00 pp European Travel Insurance European Travel Insurance from £12.00 pp Worldwide Travel Insurance Worldwide Travel Insurance from £22.00 pp Essential information for a hassle-free trip The day before you fly from the airport Just drive to the hotel and park in the car park. Your car will stay here overnight. In the morning you'll take it to the Britannia Stockport's sister hotel, the Britannia Country House, where it will stay while you're on holiday. You'll need to take a taxi or minibus from the Country House hotel to the airport. You can check into the hotel from 14:00. Here are your directions: - Leave the M60 at junction 27. - At the Portwood roundabout, take the A626 St Mary's Way towards Offerton and Marple. - Follow the A626 as it turns sharply left and becomes Spring Gardens, then Hall Street. - Turn left into Hempshaw Lane. - At the crossroads, turn right on onto Dialstone Lane. As you go down this road, you'll see the hotel on your left. The day you fly from the airport The latest check-out time at the Britannia Stockport is 11:00. Having parked overnight at the Britannia Stockport hotel, drive your car to the Britannia Country House Hotel. The journey takes around 20 minutes, so be sure to leave yourself enough time! Directions will be provided to you by the hotel. The hotel runs a 24-hour transfer to the hotel to the airport and back. It runs every 45 minutes, takes 20 minutes and is included in the price. You'll need to book the transfer at reception. On your return to the airport When returning home you will need to catch a taxi or minibus back to the hotel and collect your car. It takes 20 minutes and is included in the price. Hotel telephone number Hotel address D

Mr Evans (Britannia Stockport)