No the hotel staff told us wrong time to leave for distant for the bus and we set of 15 minutes before time he told us and just missed the bus

Mrs Wilsonnicola35 (Britannia Stockport)

The hotel was dirty and smelt of stale beer at the reception. The bathroom needed a thorough clean. Staff ok but nothing else

Mr Cayh (Britannia Stockport)

Hotel we stayed in was substandard, very dated. Food was disappointing. All staff were courteous and helpful. The parking service was excellent.

Mr Clee (Britannia Stockport)

Not really. When booking the hotel and airport parking, it was not made clear, that we would be driving approx 15-30 minutes to another hotel to park the car and then catch the shuttle bus. We had seen that there was a 20-minute transfer to/from Manchester airport, which was misleading. In addition, the organisation of the transfer back to pick up our car was a disaster. We were given a number to ring because our arrival was at approx 11 pm and the transfer service was then operated by a taxi company, not Britannia. When we rang, they said it was scheduled timetable and that we would not be able to make the first available at 11 pm, because our we didn't have our bags yet. So we booked on the 11:45 shuttle. We then waited outside (about 5-minute walk) the terminal. At about 11:10 pm, we had our bags and had managed to get out. When we rang to check whether we can still make the 11 pm transfer, the operator said, the shuttle had left and we had to wait. I was also assured that they would ask our shuttle driver to come a little early. Never mind early - it didn't arrive until 12 am! To make matters worse, I received a text message to say that my taxi had been dispatched at 11:42 pm. The text message contained a link to track it - when I followed the link, I was horrified, that it said "Booking Cancelled" in red. When the shuttle arrived, he had the wrong name for us - Walsh instead of Wales - but we were getting on it. Then we had to wait for another couple because they had gone to the wrong place to wait for the transfer. So we didn't leave until gone 12:10 am! We did not get into our hotel room until 1:30 am - exhausted and quite aggravated by the process. To make matters worse, I had asked one of the Club Cars taxi drivers who was picking other passengers at the airport, whether he could kindly check if our transfer was on its way. He just looked at me and asked: "Don't you have a mobile phone?". This was just plain rude, he didn't know what kind of day we'd had or what kind of miserable experience we were already having with his company. Nobody should be spoken to in such a manner. The only pleasant thing was that the night manager of the hotel was very kind to change our room to one closer to the entrance because he saw we had a lot of luggage!!! I did not make a note of his name, but this was the night of 27/28 December - at the Britannia Hotel Stockport. We didn't even ask for it - he was just lovely!

Mrs Wales (Britannia Stockport)