We arrived at the sky park facility at 3am which was advertised as yards from the airport plus a shuttle bus. There was no shuttle bus. The gentleman who took our keys directed us to the airport. It was 3am and dark. We have a 5 and 7 year old. We had to drag ourselves, 2 suitcases, 2 car seats, 2 children, plus hand luggage well over yards in the cold and dark. On return, there was no shuttle bus so again, we had to lug everything over to the car park. When I asked the gentleman where the bus was, he said there hadn’t been one in over 2 years. He also said that he’d informed you of this but you hadn’t updated your website. So in all, we were very disappointed and would not have booked this service if we had known the truth of where the parking facilities were. Please you advise as to how you will improve the advertised facility? Thank you

Mr Thomasson1 out of 10SkyPark outdoor

Absolutely diabolical customer service from our arrival at the car park to getting picked up to go back to the car park. We arranged to drop our car off at 4 am,we were there at 3:50am and nobody was at the car park.phoned the guy in charge he said he was on his way and told us we were early.Gave him the details of our return flight,he dropped us at the airport and gave us a card with his number on,he said to simply phone him when we needed picking up. Got back to Liverpool airport,phoned the number and requested to be picked up. He asked which airport we were at,I told him Liverpool to which he replied “have you paid to be picked up”,I told him I had.He replied well I am dropping a car off somewhere else so he would be 20 minutes.I said it wasn’t happy about the delay and he said”well I might take longer”. When he eventually arrived to collect us he was driving my car.I was quite taken aback by this.I told him that it was terrible service.He said his paperwork said we would not need picking up till 17:30.But he had a copy of my flight details which showed we would be ready at 16:30. He just said these things happen and was quite dismissive of my complaints. My advice would be to avoid this car park option at all costs

Mr Townsend1 out of 10SkyPark outdoor

Very helpful staff and just a short walk or ride in minibus away from airport

Mr Littler9 out of 10SkyPark outdoor

Pick up was dreadful! The phone number was not accepting calls and we were kept waiting, not knowing what was happening. The rain was not heavy but there was no shelter available and it would have been very unpleasant in worse weather In the end, we walked back to the depot. The plane had arrived in good time and we were through quickly. It was extremely frustrating to have our trip delayed.

Mr Watson2 out of 10SkyPark outdoor

Easy to find, although a little congested on the roadside with a car transporter trying to reverse. Car was ready and waiting as promised on our return. The attendant was very nice and polite. All in all an excellent service for what we paid.

Mr Mccourt10 out of 10SkyPark outdoor

No the service was very poor the attendant was obnoxious when we requested help to get to the parking and were not explained courteously that now we had to pay the airport 3 pounds to get to the airport. The information was given right at the end of the booking when they could of just charged the extra new fee with the booking

Mr Valentim2 out of 10SkyPark outdoor

Nice people, Good location, Reasonable price 10/10

Mrs Owen10 out of 10SkyPark outdoor

Everything went smoothly but not convinced about security as car was parked outside the office on a street while we were taken and collected from airport. I zeroed the mileage when I left it and when I returned it was still at zero so it had either been parked in a road unsecured for a week or someone didn’t want us to know how many miles it had done so they zeroed it again .

Mr Bayne5 out of 10SkyPark outdoor

Service was excellent ! Very efficient , dropped off and collected with no time waiting .

Mrs Penty10 out of 10SkyPark outdoor

The car park was not as close as we thought it was (and was off airport) but still it was no more than about a 5-7 minute walk so no great hardship! They do offer a bus service (for an additional charge) should you not want to walk.

Mr Hargrave7 out of 10SkyPark outdoor