leave keys
per day
to the airport
customer rating
Viewing reviews 1 - 50 of 130
Drop off and pick up were okay, but wherever they had stored the car for just 4 days, it was returned to us in a filthy state.
Mr Hopley, 20 Jul 2022
Imagine Outdoor Meet and Greet
2 out of 5
Excellent service, all went smoothly and only waited a couple of minutes for car on return. Would definitely recommend.
Mr Sharp, 17 Jul 2022
Imagine Outdoor Meet and Greet
5 out of 5
You could put the correct post code on the directions on the parking information you send out to customers
Mr Keegan, 27 Jun 2022
Imagine Outdoor Meet and Greet
2 out of 5
My vehicle was scratched when I returned unless this is resolved I will not be parking with you again
Mrs Ivory, 03 May 2022
Imagine Outdoor Meet and Greet
4 out of 5
Straightforward and easy booking online. On the day I rang the company 20 minutes before we arrived at the airport, once arrived we only waited a couple of minute then was greeted by a friendly gentleman who took the car and off we went on our holiday. Arrived back to Liverpool and we were a bit early, I rang the company to explain we landed early and could the car be dropped off a little sooner than the stated time if possible, this was not a problem and the car arrived within 5 minutes. Would defiantly recommend and will be using again for our next holiday. Thank you
Miss Howard, 14 Mar 2022
Imagine Outdoor Meet and Greet
5 out of 5
Pick up driver and drop off driver was not very nice. Very unpatient
Ms Patchett, 08 Mar 2022
Imagine Outdoor Meet and Greet
1 out of 5
Before arrival at Liverpool John Lennon we called the number provided on the booking confirmation but they had no record of it at all, we were advised that we wouldn't be met at the Airport as expected and had to drive to the parking company's premises. We were then ferried to the Airport in a mininbus. On our return the driver couldn't get away quickly enough, he shouted 'keys are in it' as he made off leaving the drivers door open, not much of hand back! All in all a shabby experience and one I won't repeat at this Airport.
Mr Walsh, 15 Dec 2021
Imagine Outdoor Meet and Greet
1 out of 5
Absolutely trouble free smooth drop off and pick up with no delay
Mr Dooley, 21 Oct 2021
Imagine Outdoor Meet and Greet
5 out of 5
Return pick up was not good. I contacted the meet and greet office and was told the person had another delivery and would be with us in 5 minutes. He turned up in almost 20 minutes.
Mr Mendoza, 15 Oct 2021
Imagine Outdoor Meet and Greet
3 out of 5
From dropping car off to picking it back up professional service despite weather being horrible!
Mr Wall, 07 Oct 2021
Imagine Outdoor Meet and Greet
5 out of 5
No problems
Mr Lewis, 01 Oct 2020
Imagine Outdoor Meet and Greet
5 out of 5
This is not an on site car park as endorsed by yourselves. I had to pay the £3 fee to be dropped back at the terminal and £10 if I wanted my car parked in doors as promoted in the advert, this has now been changed as I confronted the staff when I dropped off my car. My car was dropped off promptly on my return as promised but I had to pay the £3 to exit the car park which I was assured I wouldn't have to pay.
Mr Parkinson, 12 Mar 2020
Imagine Outdoor Meet and Greet
1 out of 5
This is not an on site car park as endorsed by yourselves. I had to pay the £3 fee to be dropped back at the terminal and £10 if I wanted my car parked in doors as promoted in the advert, this has now been changed as I confronted the staff when I dropped off my car. My car was dropped off promptly on my return as promised but I had to pay the £3 to exit the car park which I was assured I wouldn't have to pay.
Mr Parkinson, 12 Mar 2020
Imagine Outdoor Meet and Greet
1 out of 5
We took transport and at the airport on arrival we had difficulty finding where to go. However it was eventually sorted but I did receive a message from Holiday Extra two days later telling me we had been down as a no show.
Mrs Massey, 17 Feb 2020
Imagine Outdoor Meet and Greet
4 out of 5
We took transport and at the airport on arrival we had difficulty finding where to go. However it was eventually sorted but I did receive a message from Holiday Extra two days later telling me we had been down as a no show.
Mrs Massey, 17 Feb 2020
Imagine Outdoor Meet and Greet
4 out of 5
It was our first time. I was surprised we had to phone twice in advance 20 minutes out then 5. We still had to wait for the driver to arrive. The way back was easier, one call and a shorter wait. Next time we’d probably just walk from long stay
Mrs Kirwan, 28 Jan 2020
Imagine Outdoor Meet and Greet
3 out of 5
Not a smooth meet & greet service. Disappointing that carpark charges are added and it took 3 attempts to contact on the return journey. No real benefit over paying for long stay parking and walking to and from terminal.
Mr Mullarkey, 29 Jul 2019
Imagine Outdoor Meet and Greet
5 out of 5
The only negative was after paying for meet and greet we were not met with our car at the airport. We were taken to the car park in a taxi.
Mrs Lawler, 12 Apr 2019
Imagine Outdoor Meet and Greet
5 out of 5
Flight and hotel was great and St Helier was fantastic
Mr Saunders, 13 Mar 2019
Imagine Outdoor Meet and Greet
5 out of 5
They were all helpful and very friendly and made us feel welcome in Liverpool. My first time in Liverpool and I found all people there were very friendly and welcoming. No issues whatsoever. I recommend to anyone traveling from Liiverpool airport. Thank You. Yvonne and Robert (Birmingham UK)
Mr Stanley, 30 Dec 2018
Imagine Outdoor Meet and Greet
5 out of 5
We booked Meet and Greet at Liverpool John Lennon Airport as we had a very early flight. On ringing to alert the company 10 mins before arrival we were told that they had no record of our booking. Not what we wanted to hear at 3 am. I am disappointed in Holiday Extras. I have used you many times before with no probs. I will give you another chance but if there are any more problems I will not use you again.
Ms Whitfield, 04 Nov 2018
Imagine Outdoor Meet and Greet
2 out of 5
Staff weren't aware of the booking at first, but were very helpful and the service was prompt.
Mr Downing, 28 Oct 2018
Imagine Outdoor Meet and Greet
5 out of 5
Amazingly good service on our return.
Mr Talbot, 27 Oct 2018
Imagine Outdoor Meet and Greet
4 out of 5
Would definitely use Imagine outdoor meet and greet again.Great service
Mr Bayne, 03 Sep 2018
Imagine Outdoor Meet and Greet
5 out of 5
We arrived at Liverpool airport early morning as our flight was at 7am to Faro we had to wait for 20 mins when he arrived he said he was on his own he looked like he needed a good wash we just signed a paper he gave us no other papers. We have done meet and greet at Manchester airport with no hassle but we would not do it at Liverpool again.
Mr Mailey, 18 Jul 2018
Imagine Outdoor Meet and Greet
3 out of 5
We arrived at Liverpool airport early morning as our flight was at 7am to Faro we had to wait for 20 mins when he arrived he said he was on his own he looked like he needed a good wash we just signed a paper he gave us no other papers. We have done meet and greet at Manchester airport with no hassle but we would not do it at Liverpool again.
Mr Mailey, 18 Jul 2018
Imagine Outdoor Meet and Greet
3 out of 5
I was offered car valet which I thought was ok I was told one price then had to pay another Then I had to pay more money to meet them
Mr Hale, 30 Jun 2018
Imagine Outdoor Meet and Greet
1 out of 5
No problems staff very helpful
Mr Lewis, 15 Jun 2018
Imagine Outdoor Meet and Greet
5 out of 5
Lovely apartment had a great time the apartment was spotless and a very good size for 6 people It had everything you would need and lots of information about finding things and getting about The complex was lovely and within easy walking distance to the marina We loved and would definitely stay there again or recommend it
Mr Lister, 04 Jun 2018
Imagine Outdoor Meet and Greet
5 out of 5
Delays in both collecting and bringing back the car by the Meet & Greet company When calling them both times there appeared to be a lack of organisation for the process Wouldn’t use Meet & Greet at Liverpool airport again
Mr Ellis, 14 May 2018
Imagine Outdoor Meet and Greet
4 out of 5
Everything went well when arriving at Liverpool we called the company and he was there in 5 mins to pickup car and when returning they were there with a mini bus to pick us up and take to our car all staff were pleasant.
Mr Cook, 21 Mar 2018
Imagine Outdoor Meet and Greet
5 out of 5
No proper directions where to drop the car off. Went to the wrong entrance.
Mrs Pendleury, 29 Jan 2018
Imagine Outdoor Meet and Greet
2 out of 5
Arrival was good we were met at the airport at the allocated time. Unfortunately on our return at 12.30a.m. We had to take the mini bus to collect our car. We had paid for a full meet and greet so rather disappointing. The staff were apologetic but it was quite expensive for not receiving the full service.
Mr Bell, 29 Oct 2017
Imagine Outdoor Meet and Greet
4 out of 5
Staff were very helpful and prompt helped load luggage into car
Mrs Bradbury, 22 Oct 2017
Imagine Outdoor Meet and Greet
5 out of 5
Yes my car was collected and delivered back promptly
Mrs Headen, 18 Oct 2017
Imagine Outdoor Meet and Greet
5 out of 5
Staff helpfull, but it takes a long time to get the car collected and returned when you call well ahead of arrival and collection at the airport, is it worth the money?
Mr Long, 18 Oct 2017
Imagine Outdoor Meet and Greet
3 out of 5
Our meet and greet took 45 minutes to get to us. Apparently they sent a van to get us and we werent there i explained we dodnt ant a van we had booked m and g when they finally arrived they said we had told them 5pm as an arrival time which we hadnt and he felt by showing me 5pm wfitten on the key tag the rubbish service was vindicated. Never again
Mr O'halloran, 14 Oct 2017
Imagine Outdoor Meet and Greet
1 out of 5
Brilliant service .. lovely staff, prompt and amazingly successful. It's the 'way to go...' Thank you.
Mrs Whipp, 11 Oct 2017
Imagine Outdoor Meet and Greet
5 out of 5
Rang after collecting baggage and told the car would be delivered in 2 minutes - had to ring again 20 minutes later and was again told 2 minutes - then again 20 minutes after that, yet again told 2 minutes - car eventually delivered 52 minutes after my first call - transpired that my arrival time had been incorrectly entered into the paperwork - in hindsight that could have been my typo on your website - however I don't believe there is any excuse for taking nearly an hour to deliver my car from what we later saw to be a compound just yards away from us whilst we stood there in the pouring rain without any shelter- they had my flight details but they obviously didn't bother to check them - the driver who brought the car back was full of apologies but the office staff were ignorant and I, unfortunately, lost my temper with them.
Mr Mckay, 02 Oct 2017
Imagine Outdoor Meet and Greet
1 out of 5
Calling process a bit unnecessary duplication. Car was mud spattered
Mr Hudson, 25 Sep 2017
Imagine Outdoor Meet and Greet
3 out of 5
Excellent service
Mrs Cartledge, 22 Sep 2017
Imagine Outdoor Meet and Greet
5 out of 5
Perfect , helpful ,on time with no hassle. We would use them again.
Mrs Berry, 30 Aug 2017
Imagine Outdoor Meet and Greet
5 out of 5
Yes it was great, very helpful too as I'd made a mistake while booking online, noticed less thanhours before so couldn't alter it, quick call direct and they were more than helpful and happy to make the alterations!
Mrs Sim, 29 Aug 2017
Imagine Outdoor Meet and Greet
5 out of 5
All good but very overpriced!
Mrs Edwards, 28 Aug 2017
Imagine Outdoor Meet and Greet
5 out of 5
Instructions given in paperwork to call minutes before arrival at airport. Having pulled over to make the call, it took 4 attempts to get through to be told to call when I got to the airport?
Mr Budge, 25 Aug 2017
Imagine Outdoor Meet and Greet
4 out of 5
Excellent staff andcservice
Mr Mcgeehan, 22 Aug 2017
Imagine Outdoor Meet and Greet
5 out of 5
Perfect service - thank you
Mrs Cowan, 16 Aug 2017
Imagine Outdoor Meet and Greet
5 out of 5
Lovely staff, very helpful!
Mrs Mcdade-Smith, 31 Jul 2017
Imagine Outdoor Meet and Greet
5 out of 5
When collected car battery very low and clock mins slow - only discovered when staff rep left otherwise everything satisfactory. Not sought explanation because not prejudiced our return home.
Mr Hunt, 08 Jul 2017
Imagine Outdoor Meet and Greet
3 out of 5
Your representative was on his own and very busy sorting customers out. Our flight was minutes arriving , we had to wait a further minutes from making the call. This is not a complaint, it is an observation your people are usually very prompt.
Mr Muscroft, 03 Jul 2017
Imagine Outdoor Meet and Greet
4 out of 5
Viewing reviews 1 - 50 of 130