Used Purple Parking before and everything was fine on the outward journey. On the return, we landed on time but my car was not available as it should have been with a meet and greet service. I had to wait 45 minutes for the car to arrive. Everyone on Friday had the same experience.

Mr Caws5 out of 10Maple Parking Meet and Greet

Used Purple Parking before and everything was fine on the outward journey. On the return, we landed on time but my car was not available as it should have been with a meet and greet service. I had to wait 45 minutes for the car to arrive. Everyone on Friday had the same experience.

Mr Caws5 out of 10Maple Parking Meet and Greet

For the first time ever, I purchased Late Return Cover. I submitted a claim which was rejected and I have had zero reponse to my follow up emails. On closer inspection of the T&C's it would appear that a late return is NEVER going to be covered under ANY Circumstances. This to me is total miselling. I have requested further information but had zero response. Unfortunately, I will have to take this to the Financial Ombudsman. The sum involved is only £20, however, if the policy will NEVER payout then it is worthless.

Mr King1 out of 10Maple Parking Meet and Greet

Having used holiday extras in the past and been very impressed with the level of service, I felt that on the last occasion with my parking arranged through purple parking it was disappointing. Check in was okay, however on collection my car was not ready as indicated despite my flight being on time and purple parking being aware of my flight arrival. I was left waiting for 35 minutes whilst my car was returned and customers that had arrived after myself were able to retrieve their cars sooner. Once I go in my car, my interior windscreen had been wiped with what appeared to be a greasy cloth which meant that visibility was reduced and I had to stop at the first available service station in an attempt to clean it.

Mr Phillips2 out of 10Maple Parking Meet and Greet

Having used holiday extras in the past and been very impressed with the level of service, I felt that on the last occasion with my parking arranged through purple parking it was disappointing. Check in was okay, however on collection my car was not ready as indicated despite my flight being on time and purple parking being aware of my flight arrival. I was left waiting for 35 minutes whilst my car was returned and customers that had arrived after myself were able to retrieve their cars sooner. Once I go in my car, my interior windscreen had been wiped with what appeared to be a greasy cloth which meant that visibility was reduced and I had to stop at the first available service station in an attempt to clean it.

Mr Phillips2 out of 10Maple Parking Meet and Greet

Everything went smoothly with no delays or waiting.

Mr Browning10 out of 10Maple Parking Meet and Greet

Used Manor Parking meet and greet service. Everything went exactly according to plan. No problem with drop off and car waiting for collection no more than 15 paces into the car park.

Mr Jones10 out of 10Maple Parking Meet and Greet

My Last 4 bookings through Holiday Extras for off airport parking at Heathrow via Maple Manor have been rubbish. Last nights return flight was late, I arrived at the return station nearly 40 minutes after the scheduled time and my car wasn't there. I know they don't track flights , so it wasn't because they knew my late arrival, I them waited another 20 minutes. Last week my car had been taken back to the parking compound because someone had made an error on my return time, my confirmation had the correct time on it. Another return recently was almost 1 hour after I had arrived to collect. It seems that since the merger of Purple Parking and others it has fallen apart. Also when I do get my car back every control possible has been changed, I fully understand the seat and mirrors but the Air con, the radio , the nav , the screen brightness etc, why do the drivers change these for a 2-3 mile drive.

Mr Neale8 out of 10Maple Parking Meet and Greet

We have used Holiday Extras several times over a number of years but not at Heathrow before, always using Maple Manor. This time it seems that although we booked Maple Manor it had been taken over by Purple Parking. It seemed that rather a lot of fuel had been used while the car was parked. Of course we cannot prove this and would not have mentioned it if you hadn't asked for feedback. Otherwise everything was fine as usual. You ask if I would book this product again and the answer is not a straightforward yes or no, I would book Maple Manor but am not sure about Purple Parking.

Mrs Levan4 out of 10Maple Parking Meet and Greet

All went smoothly, changed reg of vehicle 3 days before arriving at airport and they couldn't find the new one on the system. Manually change the reg and all sorted but did take 10 minutes.

Mr Thomas9 out of 10Maple Parking Meet and Greet