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Customer feedback

Reviews for

  • Average customer rating: 4 out of 10
  • Number of reviews: 3

the term “Meet and Greet” is a misnomer. We were neither met, nor greeted. We parked - albeit close to Terminal- we walked a short distance to reception and dropped car keys off. On return we walked a long way to reception, then another long walk to find the car

7 out of 10Stansted Airport Lodge

We were booked into the stanstead lodge hotel and it was disgusting.When we first arrived the lady who we dealt with told us no breakfast was available in the morning as the kitchen was not in use even though we had already paid holiday extras for breakfast.When we got to our room it was dirty,the flooring was broken in places and their was dirt and hair on the floor.In the bathroom the mirror hadn’t been fixed to the wall,it was just leaning against the window and no toilet paper.When we pulled the sheets on the bed back there was bugs running around.My wife was really upset so we left immediately and booked into another hotel.It was a really disappointing start to a holiday.????Not at all happy.The meet and greet was ok though.

1 out of 10Stansted Airport Lodge

The parking was good apart from the fact that the 'meet and greet' team had no record of our booking, however, they dealt with us professionally and chased up the payment. The Stansted Lodge Hotel was awful, there was no one on reception when we arrived, we had to phone the number left on the desk and wait for 20 minutes for someone to arrive. The room was REALLY basic, in the first room the TV didn't work so they moved us. In the second room one of the pillowcases was wet , there was dried in stains on the mattress, and the breakfast consisted of cereal, bread (very little of), and marmalade, and yet again, no staff member. All in all it was a very meagre experience and not one we would recommend. We would definitely book 'meet and greet' again but never the Stansted Lodge Hotel!

4 out of 10Stansted Airport Lodge