(4 star hotel)
from the airport
customer rating
Customer feedback
Viewing reviews 1 - 50 of 410
I have not received my money back and I am very disappointed that you don't even know that our holiday was cancelled months ago of which you were made aware of by email.
Mr Bradley, 15 Oct 2020
Doubletree by Hilton
1 out of 5
This hotel receptionist was so indifferent she could have been talking to the wall. She had no interest and couldn’t be bothered to write the booking reference on the invoice properly. When I left the car park they tried to charge me £231 as they had no information on my booking AND because the receptionist wrote the reference incorrectly he couldn’t find me in the system. I wasn’t impressed.
Miss Parkinson, 09 Oct 2020
Doubletree by Hilton
2 out of 5
Excellent service
Mrs Gormley, 19 Sep 2020
Doubletree by Hilton
5 out of 5
Hotel and parking were both good and worked well. The hotel room was comfortable and quiet. Check-in could be quicker if you passed on our details to the Hotel. We had room service this time and the food was delicious. The hotel is in a perfect location to get to the airport check-in desks for an early flight. It would be nice if your system linked with the airport parking so that you didn't have to get your ticket validated before going to the exit barrier. Also it is about time that Newcastle airport improved the surface in carpark K.
Mrs Ferguson, 06 Sep 2020
Doubletree by Hilton
5 out of 5
Upgraded at the hotel reception to meet & greet otherwise it would have been a bit of a chore taking your car to the long stay car park after unloading luggage.
Mr Pawlett, 16 Mar 2020
Doubletree by Hilton
4 out of 5
Upgraded at the hotel reception to meet & greet otherwise it would have been a bit of a chore taking your car to the long stay car park after unloading luggage.
Mr Pawlett, 16 Mar 2020
Doubletree by Hilton
4 out of 5
Amazing service as always
Mrs Reid, 07 Mar 2020
Doubletree by Hilton
5 out of 5
The Hilton is a fantastic hotel. Room perfect, bed so comfortable, shame that we had to get up early, would have been nice to have a sleep in. Only negative was. Breakfast far too expensive, did not have one, would not pay over £10 for a breakfast.
Mrs Wilson, 23 Feb 2020
Doubletree by Hilton
5 out of 5
The Hilton is a fantastic hotel. Room perfect, bed so comfortable, shame that we had to get up early, would have been nice to have a sleep in. Only negative was. Breakfast far too expensive, did not have one, would not pay over £10 for a breakfast.
Mrs Wilson, 23 Feb 2020
Doubletree by Hilton
5 out of 5
All excellent & efficient at a goo price - well done
Mr Binns, 21 Feb 2020
Doubletree by Hilton
5 out of 5
Everything perfect with booking , hotel great . Definitely recommend park and fly return greet ... superb service !
Herr Sturm, 15 Feb 2020
Doubletree by Hilton
5 out of 5
Facilities were good. Food at Fratello’s was enjoyable but the restaurant was chilly and so we were moved nearer the fire. Staff were helpful and gave us more de caffeinated coffee and tea
Mrs Head, 15 Feb 2020
Doubletree by Hilton
5 out of 5
Staff super helpful when I needed to extend parking.
Mrs Peart, 13 Feb 2020
Doubletree by Hilton
5 out of 5
Everything was brilliant and ran really smoothly
Mrs Clark, 09 Feb 2020
Doubletree by Hilton
5 out of 5
Everything was brilliant and ran really smoothly
Mrs Clark, 09 Feb 2020
Doubletree by Hilton
5 out of 5
The quality/condition of the taxi's were not of the quality I expected from a company of your reputation. The return taxi's exhaust fumes were coming into the car and windows had to be opened for our safety. Plus on arrival into the airport the information you provided was incorrect, the office you informed us to contact was closed. They were twooffices down under a different name.
Mr Ramsey, 28 Jan 2020
Doubletree by Hilton
2 out of 5
Excellent airport hotel/parking package. Extremely good price as always.
Herr Hedegaard, 13 Dec 2019
Doubletree by Hilton
5 out of 5
Excellent airport hotel/parking package. Extremely good price as always.
Mr Millband, 13 Dec 2019
Doubletree by Hilton
5 out of 5
Went as smooth as anyone could hope for, parking was so easy , totally hassle free.
Frau Stritzel, 01 Dec 2019
Doubletree by Hilton
5 out of 5
lovely hotel, room clean, the car was there for us on return seamless experience would recommend
Herr Bauer, 21 Nov 2019
Doubletree by Hilton
5 out of 5
it was quick and easy to book and the staff very helpful
Frau Kurda, 23 Oct 2019
Doubletree by Hilton
5 out of 5
Hotel excellent, room very quiet. Staff welcoming and friendly. Meet and greet parking was very good, just as described. Would definitely use again
Frau Rahimi, 24 Oct 2019
Doubletree by Hilton
5 out of 5
Excellent, except we didn’t get our 4.45 am wake up call. Lucky we woke up anyway.
Herr Gerlach, 21 Oct 2019
Doubletree by Hilton
5 out of 5
Parking was booked until 11th October but on our return the car was not ready for collection as we were told we were not expected until 14th
Frau Edel, 21 Oct 2019
Doubletree by Hilton
4 out of 5
Staff very helpful - everything went extremely well.
Mrs Leyland, 19 Oct 2019
Doubletree by Hilton
5 out of 5
Arrival at car park and transfer were quick. Hotel first class. Had a long wait for return transfer to car park.
Frau Wittig, 14 Sep 2019
Doubletree by Hilton
5 out of 5
Hotel very comfortable and just a very short walk from the terminal.
Herr Kiss, 11 Sep 2019
Doubletree by Hilton
5 out of 5
woken up at 2.30AM by fire alarm that went off for 30 seconds false alarm, we stayed in same hotel earlier in the year and they were having problems with the fire alarm then
Mr Kolasa, 11 Sep 2019
Doubletree by Hilton
2 out of 5
Happy with the service will use again
Ms Herrmann, 08 Sep 2019
Doubletree by Hilton
5 out of 5
Everything was as described, great hotel location 2 minutes walk to airport,clean comfortable rooms, nice meal in Italian restaurant that is attached to hotel restaurant staff gave excellent service.
Frau Ceylan, 08 Sep 2019
Doubletree by Hilton
5 out of 5
Yes, all went smoothly. The room was good, very comfortable, cookie was welcome. I just left the car I the car park at the hotel and collected it from the meet and greet, all very easy.
Mrs Paterson, 30 Aug 2019
Doubletree by Hilton
5 out of 5
Hotel staff were excellent, very informative and assisted us with the airport car parking. Excellent service as always, thank you.
Herr Tozzi, 26 Aug 2019
Doubletree by Hilton
5 out of 5
Staff very helpful and welcoming. Loved the hot cookie! Only problem was missing signage into hotel car park, clear advice beforehand would have been useful, ended up in airport short stay, luckily they let us off the £2, as we literally drove round it!
Mrs Holmes, 17 Aug 2019
Doubletree by Hilton
5 out of 5
The hotel was very nice although our room was looking a little tired, and our meal in the Italian restaurant was also very good. The meet and greet parking was excellent, especially as the new facilities only opened two weeks ago. On return we just walked across the road from the terminal, and were in our car five minutes later, fab!
Mrs Cooper, 22 Jul 2019
Doubletree by Hilton
5 out of 5
Easy to book, everything went to plan and service excellent.
Mr Morley, 20 Jul 2019
Doubletree by Hilton
5 out of 5
Excellent. All went smoothly thank you
Herr Loeffler, 19 Jul 2019
Doubletree by Hilton
5 out of 5
Easy to use website. Competitive prices. Everything went as planned Would recommend
Mr Schreiber, 15 Jul 2019
Doubletree by Hilton
5 out of 5
My only criticism was That we aren’t provided with an out of hours contact number for the car parking, as my flight was delayed and I had to stay at another airport overnight. The hotel, initially, weren’t particularly helpful (at a time I felt quite stressed anyway). Everything else was brilliant.
Miss English, 16 Jul 2019
Doubletree by Hilton
5 out of 5
Great hotel and very convenient for the airport.
Frau Katharina, 07 Jul 2019
Doubletree by Hilton
5 out of 5
Fire alarm going off regularly couldn’t have meal at restaurant as alarm automatically turns gas off. On return car wasn’t where they said it would be had to waste half an hour going back to hotel to be told the firm they used had changed. Not what I understand by Meet and Greet for which U was charged a premium
Mr Frank, 03 Jul 2019
Doubletree by Hilton
1 out of 5
Good hotel and parking facilities as described.
Mr Julier, 02 Jul 2019
Doubletree by Hilton
5 out of 5
Everything was fine,got too the hotel and the booking was ready. Straight forward procedure for parking the car aswell. Would definitely recommend and use again.
Mr Hay, 01 Jul 2019
Doubletree by Hilton
5 out of 5
The hotel accommodation was good as usual, but bathroom amenities such as soap and tissues were missing, also no bottles of water which this hotel always provides as standard. The car parking was good until we came to leave when our receipt was not recognised (no surprise though as this happens every time).
Herr Sprenger, 19 Jun 2019
Doubletree by Hilton
3 out of 5
Hotel, parking spot on. Brilliant, excellent value for money.
Mr Johnson, 03 Jun 2019
Doubletree by Hilton
5 out of 5
Everything was as expected
Herr Alexandrou, 18 May 2019
Doubletree by Hilton
5 out of 5
Hotel just a short walk from the airport so it was great for our early flight. Didn’t have to wait long for bus on our return journey. Staff in hotel were friendly and helpful.
Frau Kostka, 15 May 2019
Doubletree by Hilton
5 out of 5
Excellent staff and lovely bar food ' hotel was very clean
Mrs Little, 08 May 2019
Doubletree by Hilton
5 out of 5
Very standard double tree room good nights sleep very large comfortable brd
Mr Wilson, 21 Mar 2019
Doubletree by Hilton
4 out of 5
Excellent hotel, friendly staff, great location
Mr Robson, 17 Mar 2019
Doubletree by Hilton
5 out of 5
Everything from parking the car, staying in the hotel the previous night to picking the car back up on arrival back from the holiday when without a hitch and certainly made for an enjoyable stress free holiday
Mr Ousby, 07 Mar 2019
Doubletree by Hilton
5 out of 5
Viewing reviews 1 - 50 of 410