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(3 star hotel)
£80.00*
room-only
£63.00*
including 8 days parking
4.0 miles
from the airport
8.6/10
customer rating

Customer feedback

Showing 1 - 10

Reviews for Cresta Court

  • Average customer rating: 9 out of 10
  • Number of reviews: 784

Took 45 minutes to find a parking space at the hotel. One of the receptionists at the hotel ( who was amazing btw) actually came and moved her own car so we could park. Hotel room was good. Waited nearly an hour for the taxi transfer back from the airport to hotel!

6 out of 10Cresta Court

Decent hotel with really nice staff. Location good with great choice of pubs restaurants close by. Transfer to airport was included, so great value.

10 out of 10Cresta Court

I was very happy I had no problem with hotel and the service too and from airport was good.

10 out of 10Cresta Court

Hello I did put a complaint in through the app on the 30th of August, before I flew to Jamaica after our overnight stay at the Cresta Hotel on Monday 29th August. I was travelling with my 24 year old Daughter. The app did confirm that it was sent but I didn't receive a response and can't find any record of it on the app. I had also expected to have an email confirmation, so that we could open a dialogue about what happened but I have had no response from your company. I returned from Jamaica on Wednesday 13th Sept but flew straight back to Poland the same day, until Sunday 18th September, so this is the 1st opportunity to follow up on my complaint. We drove down from St Andrews to Manchester and stayed in The Cresta Hotel in Altrincham, arriving about 5.30/6pm that evening. We checked in and were allocated room (if I remember correctly). On entering the room we found it to be made up as we expected but there were several items set aside in a pile, which we assumed that the cleaning staff had simply forgotten to remove from the room. I was a Housekeeping Supervisor for many years and know that these things can be missed. We decided to pop out for a walk around the Town and I decided to mention the items to the Reception Desk, and to be honest the 2 woman on duty didn't seem especially interested. I wasn't particularly bothered by the items but as there was a pair of Glasses amongst the items, I thought that if they were to collect them, then if the owner was to contact the Hotel, then they could arrange to have these sent back to the them, as Glasses aren't a cheap item. There was also an extension lead, toothbrush and toothpaste and socks (positive there was another items too). There was also bolts from the bed amongst the stuff and the shelve they were sitting on was broken. When we returned from our walk about an hour and a half later, we found that the items were exactly where they were, when we left and I was disappointed that the staff hadn't taken the on board the fact that I said that they may wish to reunite the glasses with the owner, (if nothing else) or taken the time to even remove the items. At about 12.30pm a Gentleman entered our room and said "this is my room, why are you in my room" we explained that this was the room we had been given and he seemed to be shocked to find us in there. He mumbled a few other things and then left. I thought I heard him talking to someone in the corridor and expected him to come back in but he never did. In the morning, when we were returning our keys I mentioned this event to the Man that was on the Reception Desk and he said he was aware it had happened and that they had given the gentleman an alternative room and they were thankfully that we hadn't come to reception in our night clothes and made a scene. He went on to tell us that the gentleman was a long term guest that was working as part of a film production crew in the city and had been in the same room for months and that that his name was at the top on the board and that all the staff are aware of these long term guests and there room numbers and I should never have been allocated this room. There was no apology, I was told that they would let the gentleman know he could move back into his original room or let him stay where he was for the rest of his trip. I would have at least expected an apology and if they wanted to endevour to give good customer service then they should have asked if there was anytjhing they could do to make up for this experience or offered a refund, but absolutely nothing. And I assume this is because I didn't make a scene............ I was very disappointed and

1 out of 10Cresta Court

Everything was pretty much as I expected.

10 out of 10Cresta Court with Meet & Greet T2

Easy to find and very quick, regular transfers. Above all they offered the very best price for parking.

10 out of 10Cresta Court

Although the hotel was close to the airport and parking was onsite it was very cramped & on returning I noted several dints to the bodywork where someone has been parked too close therefore opening of car doors a problem! The actual welcome/reception was very warm but the room itself omg it was what nightmares are made of! The carpet was frayed and lifting in patches and I felt very uncomfortable walking on it barefooted! The paintwork was looking very tired and dated, the curtains & nets smelt musty & certainly need a wash, made the room quite dark & dingy! The bathroom was cramped although sufficient for the night, there was several tiles broken and the toilet seat did not feel secure to sit on! The bed was a small double & yes I did note the single but that doesn't compensate...itnwas uncomfortable to sleep on and on the side towards the window there was a catch sticking out which my partner caught himself on, thankfully did not break skin! and to top it all the side light above the bed was hanging off the wall...seriously! And yes we did go downstairs to speak to reception but they were quite busy & we were tired so taking into consideration we were only using it for a few hours we decide just to put it down to experience. The taxi to the airport was efficient so a plus point there; however on the way back a nightmare...told something completely different by the hotel but we got back eventually...would NEVER use this hotel again.

1 out of 10Cresta Court

Room was too warm to sleep comfortably

7 out of 10Cresta Court

The hotel was good but the shuttle to airport was unreliable. This gives cause for concern in the present climate of delays at airports. The last thing you need to start off your holiday is the worry if being late

7 out of 10Cresta Court

Bed was really uncomfortable and the hotel was fairly noisy with doors banging. The staff were lovely though. We had an early flight and chose a hotel to save on sleep but it didn’t turn out that way.

6 out of 10Cresta Court