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Guests' reviews of the Gatwick Russ Hill

Showing 1 - 10

Reviews for

  • Average customer rating: 8 out of 10
  • Number of reviews: 1652

The hotel was excellent and staff very helpful and the parking for the price we paid was great .

10 out of 10Russ Hill

The hotel was horrendous, the room was dirty, The THREE course meal I paid for WAS in fact a buffet, which resulted in me and my family eating crackers and cheese

2 out of 10Russ Hill

Hotel stayed at (Europa) with parking prior to our holiday was very dated and not very clean. Breakfast wasn’t nice. We got at good price to can’t complain but wouldn’t return.

4 out of 10Russ Hill

All went well, although parking was in short supply and we were fortunate to get a spot close to the hotel. Limited range of wines at the bar. Friendly service. The menu at the bar said food served from 5pm, but the bar man informed us it wasn't starting until 6. we wanted an early meal, as we had a very early start the next morning. 6pm came and went - bar man said the chef had told him not to take any food orders yet. Eventually was allowed to order food around 6.30, but it was good when it came, just irritating to have to wait so long to order.

8 out of 10Russ Hill

have just returned from our holiday and I want to express my disgust at the Europa Hotel where we spent 3.6 22 for one night  because the russ hotel was being used for government commitments! The hotel  was supposed to be a like for like russ hotel originally booked. The place was over crowded  dirty glasses and plates everywhere! No customer service at reception they really could not be bothered  could not find us booked as it was transferred  under the name of Lon not Long surely they could work that one out!! When asked for a alarm call for 2am to take us to the airport and a taxi was told call your self at the at of the desk and we do not provide alarm calls. No food on the menu we had to go the the pub. the room overlooked smelly overflowing waste bins it was disgusting!!! The bed was so old and uncomfortable!! It sank in the middle when both of us got in and we are not large people!!. When we did get down to reception for our taxi at 2am  it was full of foreign  guys having  what seemed to be a get together but it was a gathering of taxi drivers we did not know who was our taxi as we were Ingored!! Then saw us and taxi for long?? We always use holiday extras for our hotel and parking before our holiday but this was not good enough I demand a full refund as this is not what I paid for. It was not a good start for our holiday it was  a long time coming g this hiday but your company needs to close this hotel down

1 out of 10Russ Hill

Changed hotel due to the one I booked was shut

6 out of 10Russ Hill

At hotel the concert on the outside Building was coming off the car park could do with a complete re_remp as there awere pot holes everywhere at the book car park ,We had to park right at the back of the car park on the grass. Not ever safe for someone who needs a walking stick and waiting for me Blue badge. The room was ever dark and not inverting. Ha D to walk do the stair is we could not get in the restaurant we're we stayed again not ever go for a disabled visitor. Could not get a drink or anything to eat so had to walk to the restaurant on the roundabout. Not very customers friendly ???? Regards Linda Bioletti

9 out of 10Russ Hill

Very happy with our stay and very convenant for car parking.

9 out of 10Russ Hill

Our booking was changed, we were advised the Russ hill was being used as a quarantine hotel, arrived at the europa where the booking was switched too, no booking had been swapped over! Luckily helpful lady sorted it but was a stressful start to the holiday to then find out the russ hill was being used as hotel for the Afghan people. We had also paid for a 3 course meal as we knew I could eat safely at Russ hill, whilst this was transferred I could only eat the main just due to nuts being everywhere in the buffet and I have a severe nut allergy!! Not impressed

5 out of 10Russ Hill

All very good

9 out of 10Russ Hill