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Customer feedback

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Reviews for

  • Average customer rating: 9 out of 10
  • Number of reviews: 460

Very smooth check in and out

10 out of 10Leonardo Hotel East Midlands Airport

Hotel is ideally placed with ease of parking. We've stayed before but this time our bathroom was dirty which was disappointing.

7 out of 10Leonardo Hotel East Midlands Airport

Easy booking....customer service great in pandemic with changing a booking....all round good service

10 out of 10Leonardo Hotel East Midlands Airport

Very good Everything was great

10 out of 10Leonardo Hotel East Midlands Airport

The hotel was very good the room also very good the parking was good to

10 out of 10Leonardo Hotel East Midlands Airport

It was a second time we stayed at this hotel and left the car for a week and it was great. The rooms are spacious and have everything you need there. The car park seems secure, we’ve had no problems. The only thing I would suggest is adding a luggage scales somewhere in reception just for a last check before you set off for the airport.

10 out of 10Leonardo Hotel East Midlands Airport

We only stayed 1 night as it was on the site of East Midlands Airport. We had to find someone to book us in. The ròom was pretty much as expected, but the pillows were like lumps of lead. I had to remove mine as I couldn't sleep.

7 out of 10Leonardo Hotel East Midlands Airport

Te hotel was ideally situated as it was a 2 minute walk to the airport. Staff helpful room comfortable. Only disappointment was the swimming pool was closed. I had booked this hotel in order to relax and have a swim, however the pool wasn’t open until 1st September.

10 out of 10Leonardo Hotel East Midlands Airport

Hotel situated a five minute walk to the terminal. Clean tidy room. Friendly staff. Menu not very good and they had very limited numbers of the three “special” meals. This is was disappointing and in future we will eat before we get there.

10 out of 10Leonardo Hotel East Midlands Airport

Parking was easy with being told what bay to park in on booking. Five minutes walk to the airport. Lovely clean comfortable room, very helpful staff. Had a nice evening meal. Will definitely use again.

10 out of 10Leonardo Hotel East Midlands Airport