(3 star hotel)
room-only
from the airport
customer rating
Cardiff Holiday Inn Express Reviews
Viewing reviews 1 - 50 of 361
We had used the hotel last year and was fine, unfortunately this year Wales was in partial lockdown and we were unable to leave our area to travel the short distance to the hotel. We were unable to have a refund
Mrs Rees, 30 Oct 2020
Holiday Inn Express with breakfast
1 out of 5
Hotel lady on reception very rude. Room not cleaned even once for the entire two weeks. Food at EVERY MEAL luke warm not hot. People are allowed to smoke anywhere even around food places. Won't ever stay there again.
Mr Shaw, 25 Sep 2020
Holiday Inn Express with breakfast
1 out of 5
Staff were lovely! Chef for the evening was super fun. Room comfy. A few ignorant guests (unsure if these were vulnerable/homeless ppl accommodated during the pandemic.
Mrs Busby, 06 Sep 2020
Holiday Inn Express with breakfast
5 out of 5
Staff were 1st rate very friendly and helpful, will definitely use this service again.
Mr Bell, 27 Feb 2020
Holiday Inn Express with breakfast
5 out of 5
Staff were 1st rate very friendly and helpful, will definitely use this service again.
Mr Bell, 27 Feb 2020
Holiday Inn Express with breakfast
5 out of 5
hotel and staff very good. Staff helpful. Long Stay car park rough surface.Hotel food and drink prices a bit high but expected in this setting. Overall good experience and saved travelling to airport on day of departure.
Mr Evans, 15 Feb 2020
Holiday Inn Express with breakfast
4 out of 5
Booking easy, accommodation/evening meal/breakfast all excellent. Staff very helpful and a well conducted early move to the departure area that took three minutes. However, on return the move back to the hotel to collect our cars was not good at all. One mini bus that took max seven people each time, about 25 of us requiring a lift, it was cold and raining. The driver did his best, however, if you know the flight numbers and return times, why not have a better system???
Frau Rohrbeck, 13 Feb 2020
Holiday Inn Express with breakfast
5 out of 5
Very clued up reception at Holiday Inn Express who advised me to park on properly surfaced area rather than loose gravel.
Mr Montgomery, 13 Feb 2020
Holiday Inn Express with breakfast
5 out of 5
Hotel and staff excellent. The parking area we had to park was poorly managed. It had a lot of holes full of surface water and obstacles
Mrs Frewin, 28 Jan 2020
Holiday Inn Express with breakfast
5 out of 5
Long stay Car park in dire need of attention, potholes and puddles galore.
Mrs Betty, 18 Jan 2020
Holiday Inn Express with breakfast
5 out of 5
Yes very good service
Mr Mosa, 11 Jan 2020
Holiday Inn Express with breakfast
5 out of 5
Facilities were excellent and staff friendly and helpful.
Herr Jentes, 25 Dec 2019
Holiday Inn Express with breakfast
5 out of 5
bus did not turn up for collection at the airport. rang the telephone number and a message said that my call could not be connected.
Herr Steinbach, 22 Dec 2019
Holiday Inn Express with breakfast
4 out of 5
Excellent, would definitely use again.
Frau Linder, 08 Dec 2019
Holiday Inn Express with breakfast
5 out of 5
Hassle free from start to finish. Hotel staff were fabulous. Room was spotless, as were all areas. Transfers on time
Mr Rudat, 05 Dec 2019
Holiday Inn Express with breakfast
5 out of 5
Clean, well presented, close to departures terminal; ideal.
Herr Heinemann, 26 Nov 2019
Holiday Inn Express with breakfast
5 out of 5
Excellent accommodation. Choice of food should be better. Staff excellent. Transfer to airport and return 10/10.
Mr Williams, 06 Nov 2019
Holiday Inn Express with breakfast
5 out of 5
Excellent accommodation. Choice of food should be better. Staff excellent. Transfer to airport and return 10/10.
Mr Williams, 06 Nov 2019
Holiday Inn Express with breakfast
5 out of 5
Fantastic hotel for airport accessibility, shuttle and parking. Good breakfast and comfy family room with nice kids corner in the restaurant section.
Herr Purrnhagen, 02 Nov 2019
Holiday Inn Express with breakfast
5 out of 5
Clean and comfortable room,nice meal and friendly staff.Bit of a wait on return transfer as a number of clients using same service.
Herr Hunger, 23 Oct 2019
Holiday Inn Express with breakfast
5 out of 5
Clean and comfortable room,nice meal and friendly staff.Bit of a wait on return transfer as a number of clients using same service.
Herr Hunger, 23 Oct 2019
Holiday Inn Express with breakfast
5 out of 5
excellent service as normal, we return every year with you because of the excellent service you promise and Deliver , waiting for dates to become available so we can book JUNE with you again
Herr Fleiter, 14 Sep 2019
Holiday Inn Express with breakfast
5 out of 5
The hotel itself was fine but the long stay car parking area was muddy, in poor condition and overgrown. Also breakfast is advertised from 4am but more clarity would help as a hot breakfast is not available until six o'clock, just a continental one from four.
Frau Gribaudo, 11 Sep 2019
Holiday Inn Express with breakfast
4 out of 5
All went smoothly from start to finish
Ms Mueller, 09 Sep 2019
Holiday Inn Express with breakfast
5 out of 5
mostly everything was fine. the value was exceptional for the stay and park option. unfortunately the breakfast was continental and we didn't get to have anything warm before we travelled. also, I returned home to a parking fine from the company who manage the car park. currently in dispute with them and not yet resolved. very silly considering I paid for parking in advance and was a customer at the hotel
Mr Dr. Ueckert, 09 Sep 2019
Holiday Inn Express with breakfast
4 out of 5
Hotel basic but very clean breakfast was lovely staff were lovely. Everything went well picked up to catch flight in plenty of time, only waited 5 mins on the return journey to be picked up and taken to the car.would recommend it to anyone.
Frau Broszio, 04 Sep 2019
Holiday Inn Express with breakfast
5 out of 5
We used the park stay and fly option with Holiday Inn Express at Cardiff Airport. The hotel was clean, the staff were outstanding. Only issue we had to wait for the shuttle bus as they had collected other passengers and then dropped passengers off whilst we were waiting
Herr Nogin, 03 Sep 2019
Holiday Inn Express with breakfast
5 out of 5
Booking was easy and quick, we had to telephone to confirm details re children's sleeping arrangements, the operator was extremely helpful. Arriving for our stay - booking in was simple and the receptionist was pleasant and informative. We are at the hotel during the evening. There was a good resonably priced, choice of meals. Our rooms were comfortable and clean. We requested a 3 a.m early morning call and was provided with a breakfast before our 4 a.m. departure. We were taken to the airport as a group by minibus, we loaded and unloaded our luggage etc ourselves on off . On our return we rang using the free phone to arrange pick up. A rather 'battered' mini bus picked us up. We had to wait for the minibus to do a run before it returned for us. I would recommend using this process for its ease of booking and the convenience of the facility. Deffinatly book the again.
Mr Lehnert, 01 Sep 2019
Holiday Inn Express with breakfast
5 out of 5
Room was adequate. Eat in the bar food was good but service let the evening down. Short staffed and many of them trying to serve food,serve at the bar, clear tables and man the reception. Have stayed here many times and it's always the same. Transfer to the airport good but on return found car to be very dirty and cars are packed on gravel at the rear of the hotel. On return tryed ringing from the phone at Costa in the airport and not made easy due to many numbers in both English and Welsh. In the end gave up and rang direct from my mobile. Had to wait at least 15 mins although told them we were at the pick up point. It's a good job it wasn't raining it would have been quicket to walk back to hotel. This needs to be addressed as it's letting the service down badly. Would I stay again maybe not, will use an airport transfer service.
Herr Claudi, 28 Aug 2019
Holiday Inn Express with breakfast
4 out of 5
Very good, quick check in, basic but adequate evening meal. Again, basic but adequate breakfast and swift transfer to airport on shuttle bus.
Mr Pearce, 26 Aug 2019
Holiday Inn Express with breakfast
5 out of 5
The hotel did not have our room booking. Fortunately they did have a room available. No problem with parking or transfers.
Mr Jones, 24 Aug 2019
Holiday Inn Express with breakfast
5 out of 5
The hotel itself good, reception staff very helpful, rooms clean and tidy. Transfers to and from airport very good. The only issue the drinks very expensive a bear and wine £21 pounds.
Mrs Piotrowski, 23 Aug 2019
Holiday Inn Express with breakfast
5 out of 5
Our stay at the Holiday Inn at Cardiff Airport was excellent however the return arrangements failed miserably due to no one at reception answering the telephone, despite trying on 5 occasions, like others we walked from the terminal in the rain to collect our car.
Mrs Haag, 16 Aug 2019
Holiday Inn Express with breakfast
5 out of 5
The hotel and staff were excellent, beds in need of renewal as mattresses very lumpy and uncomfortable
Herr Drechsler, 13 Aug 2019
Holiday Inn Express with breakfast
4 out of 5
Easy check in and parking for car. Asked for a wake up call, as we had to be up for the 3.45am transfer bus. Wake up call didn’t happen :(
Herr Fett, 02 Aug 2019
Holiday Inn Express with breakfast
5 out of 5
Room clean and tidy only downside the sofa bed was very thin and had broken slats! Parking great easy transfers to and from the airport
Herr Zert. Umweltgut, 25 Jul 2019
Holiday Inn Express with breakfast
4 out of 5
Easy to complete booking online. Arrived at hotel taken to airport very smoothly. Arrived back after 2 weeks again really professional service.
Ms Langer, 22 Jul 2019
Holiday Inn Express with breakfast
5 out of 5
Room was not very good, bad smell and could not control aircon. Parking was not secure, plus being disabled I could not park in disabled bay, car park was a load of gravel layer in there rear field, there were gaps in the fence plus no security barrier into car park. So I would not use this hotel again.
Tbc Tbc, 22 Jul 2019
Holiday Inn Express with breakfast
1 out of 5
Excellent staff, speedy transfers everything went smoothly will use again
Herr Landschoof, 19 Jul 2019
Holiday Inn Express with breakfast
5 out of 5
All ok and no problems. Hotel car park rough ground, should be laid with tarmac.
Mr Howells, 26 Jun 2019
Holiday Inn Express with breakfast
4 out of 5
Friendly staff and efficient transfers.
Herr Frigerio, 21 Jun 2019
Holiday Inn Express with breakfast
5 out of 5
Quick check in, comfortable bed and excellent shuttle service to and from Cardiff Airport
Mr Osborne, 16 Jun 2019
Holiday Inn Express with breakfast
5 out of 5
Hotel was as expected with really nice/helpful staff
Frau Schimpf, 15 Jun 2019
Holiday Inn Express with breakfast
5 out of 5
Excellent location, clean and pleasant hotel, friendly and helpful staff, convenient parking and very efficient shuttle service. The evening meal, however, was a huge disappointment. I ordered ribs, was surprised how quickly they were served and then discovered that they were cold. The waitress apologised, took them away and returned a few minutes later saying that I had a fresh meal. It was quite obvious that the plate was clean with fresh chips but that the ribs had been turned over and reheated.
Mr Carson, 13 Jun 2019
Holiday Inn Express with breakfast
5 out of 5
No problems at all at the hotel. Stay, park and fly package is good value for money. Transport to and from the airport free of charge and the lovely driver Sian even put the cases in the car on return. Fab lady.
Mr Keeler, 13 Jun 2019
Holiday Inn Express with breakfast
5 out of 5
Hotel & Parking all fantastic. Transfer back to hotel when we landed was quick and easy to arrange
Mr Rivett, 12 Jun 2019
Holiday Inn Express with breakfast
5 out of 5
Good service for the price, staff very helpful and friendly. Long wait for the bus to return due to it being a busy time
Miss Williams, 12 Jun 2019
Holiday Inn Express with breakfast
4 out of 5
Very organised and well presented hotel, staff very friendly, food very tasty rooms clean and tidy.
Mr Jones, 05 Jun 2019
Holiday Inn Express with breakfast
5 out of 5
Good check in and out. Hotel seating area was very full. Restaurant menu needs an overhaul.transfer to and from airport was quick and smooth.
Mr Hinkin, 02 Jun 2019
Holiday Inn Express with breakfast
5 out of 5
The room was fine and it was easy to park. Breakfast convenient. However despite being only a few minutes from airport we had to leave almost an hour earlier than necessary as they only have one vehicle for transfer that takes a maximum of 7 people and transfer slots fill up. This was the situation even when people with hand luggage only were walking to the airport - I’m sure they wouldn’t want to do that if it was raining. On the way home we didn’t want to hang around waiting for the transfer so took a taxi - at £5 worth it for us. So although the hotel couldn’t be any closer to the airport the transfer arrangements mean that time wise you MAY end up being no better off than if you had stayed further out, if the time slot you want to transfer at, and other ones close to it, have already been booked.
Mrs Pearce, 31 May 2019
Holiday Inn Express with breakfast
4 out of 5
Viewing reviews 1 - 50 of 361