Reviews of the Hallmark Hotel

Your arrangements were satisfactory but hotel swapped as they are only taking Ukrainian refugees now . However hotel they put us in, Jury’s, had no lift and as one of us needs sticks and we were stuck in as far from main door it was not good ( nothing wrong with the room) , just the situation. On return to Aberdeen airport to get taxi to our car in original hotel after 1 hour 20 minutes flight from Gatwick had to wait in excess of 1 hour 30 minutes, uncomfortably. So, experience wasn’t the relaxing one we’d expected and would quite put me off doing again.

Mr Robertson, 20 Jun 2022

Sure Hotel Aberdeen Airport
3 out of 5

Very impressed

Mrs Googe, 26 May 2022

Sure Hotel Aberdeen Airport
5 out of 5

Staff, food and accommodation were very good

Mrs Kay, 20 May 2022

Sure Hotel Aberdeen Airport
5 out of 5

Very easy to use, great price and will definitely use again.

Mrs Grant, 20 May 2022

Sure Hotel Aberdeen Airport
5 out of 5

One problem was that the hotel was unaware of my booking right up to a day before I arrived and I was unable to contact you to clear this up. I also had to pay for a taxi to return from the airport. Otherwise the hotel was excellent and very convenient

Mr Ritchie, 22 Nov 2021

Sure Hotel Aberdeen Airport
5 out of 5

Very friendly and helpful staff, great dinner, comfy beds, great attention paid to our granddaughter at dinner table

Mr Taylor, 04 Nov 2021

Sure Hotel Aberdeen Airport
5 out of 5

Hotel not very nice,we paid £10to get taxi so would have been better to get a decent hotel nearer to airport. Also not enough milk for our drinks and someone came knocking on our door at 8.30 we had a late flight in to Aberdeen so we're not too pleased!!.Also knocking on our door again at.We had till 11 for room.

Mrs Taylor, 16 Jul 2018

Sure Hotel Aberdeen Airport
2 out of 5

I paid £76 with Holiday Extras for Room only and Car Parking for a week. Itison were £39 with Breakfast and Parking and £59 with Dinner Bed and Breakfast and Car Parking!!!! Really disappointed we are Pensioners and when I emailed Holiday Extras I was wasting my time! Really disappointed as I have used Holiday Extras on many occasions.

Mrs Cox, 21 Mar 2018

Sure Hotel Aberdeen Airport
1 out of 5

Hallmark hotel was clean, room was spacious. We hadn’t realised however that it is motel style and we had to walk quite a distance on a very cold and snowy night to get to and from the main building. We had a meal in the hotel which was quite good, but rather expensive for what it was. Drinks expensive. The hotel staff were helpful. Parking - we were able to take the courtesy minibus from the hotel to the airport, but it wasn’t made clear when booking with Holiday Extras that this wouldn’t be available on our return to the airport. We had to pay another £8 for a taxi.

Mrs Clelland, 15 Mar 2018

Sure Hotel Aberdeen Airport
2 out of 5

Hotel was very welcoming and the staff very friendly. Would certainly use again

Mr Fairweather, 01 Jan 2018

Sure Hotel Aberdeen Airport
5 out of 5

No absolutely not I will email you with details. This is not a hotel to be used for holidays. I feel I was sold under false pretences.

Mrs Mcinally, 24 Jun 2017

Sure Hotel Aberdeen Airport
1 out of 5

Hotel really shabby and tired looking, room and bed ok but very basic would not book this hotel again

Mr Richardson, 04 Nov 2016

Sure Hotel Aberdeen Airport
2 out of 5

Facilities were good very pleasant and helpful staff great breakfast location ideal for airport

Mr Burgess, 21 Oct 2016

Sure Hotel Aberdeen Airport
5 out of 5

Grim hotel. I booked based on location and price so my fault, but this is a really horrible place to stay

Mr Robertson, 05 Aug 2016

Sure Hotel Aberdeen Airport
1 out of 5

Booking with you was for Bed including breakfast, Hotel said you only booked Bed. Your website states that hotel provides free return pick up at Airport. They do not.

Mr Macinnes, 14 Jul 2016

Sure Hotel Aberdeen Airport
1 out of 5

Courtesy bus not available on our return so we had to get a taxi back to pick up our car. Otherwise hotel was good.

Mr Coubrough, 18 Jun 2016

Sure Hotel Aberdeen Airport
4 out of 5

You advertised overnight stay with breakfast and parking. When we arrived it was booked as room only with no breakfast. This must be false advertising?!

Mrs Cox, 02 Jun 2016

Sure Hotel Aberdeen Airport
5 out of 5

Was met at reception by a girl that was quite pleasant, however was not very good at knowing how the shuttle service and breakfast times were. As it was there was no shuttle service on Saturdays, also no breakfast early enough before setting off to airport. Also booked an alarm call for 4.30am but did not get that. Good job I set my alarm on phone. Room etc. was comfortable enough. Will not stay at the Hallmark Aberdeen Airport again.

Mrs Fryer, 02 Jan 2016

Sure Hotel Aberdeen Airport
2 out of 5

Yes we had an enjoyable stay and a great breakfast. Staff were friendly and helpfull. Well worth the money!

Mr Craib, 29 Aug 2015

Sure Hotel Aberdeen Airport
5 out of 5