Air Canada adds a Quick Drop Off System

June 8, 2009

Air Canada travellers from London Heathrow Airport can now expect to save even more time when checking in for their flight.

State-of-the-art technology introduced at the airport combines convenient kiosk check-in and self-tagging options with simple and efficient bag drop-off at designated counters. Air Canada's new 'Quick Drop Off' system, already in operation at Toronto and Vancouver, enables travellers to deposit their luggage in less than 30 seconds.

Patrice Ouellette, director of customer service platform for Air Canada, said: "Air Canada has long been at the forefront in using new technologies to simplify travel, and we are pleased that our collaboration with BAA has resulted in setting new self-service industry standards.

"Air Canada's initiatives to use the most recent and secure technologies to simplify our customers' travel experience have resulted in less time spent checking in and more time relaxing before a flight. In addition, we are looking forward to further self-service enhancements with the expansion in the near future of our paperless mobile boarding passes for all Air Canada flights departing from the UK."

Mike Brown, COO of Heathrow Airport, said: "BAA is committed to creating the world's best passenger experience, and the introduction of innovative technology used by Air Canada in its Quick Drop Off system is central to providing a more efficient check-in process. Currently, £4 billion is being invested across Heathrow to redevelop and refurbish the airport, with over £130 million being spent at Terminal 3, home to Air Canada, where a complete upgrade of check-in is underway."

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