Sales and Operations Director for Holiday Extras® Following study for his BA in History and Drama, Howard joined a large Tour Operator on their management training scheme and following 18 months working in various departments chose to focus on call centre operations.
Howard is a gifted communicator and has the ability to motivate and stimulate large teams of people - working within a call centre environment was a perfect opportunity to use his skills. His next challenge was to work with a large independent Travel Agent where he managed call centre operations for a 350 seat call centre.
In 2002 Howard started work at Holiday Extras as Head of Call Centre. Howard played a key role in the streamlining of call centre operations - helping to galvanise the team to top performance and making the contact centre at Holiday Extras the model that many companies would wish to emulate. Along with his team Howard has achieved a better working practice for contact centre staff.
A recent NTA (National Training Award) highlights the efficiency and cost effectiveness of the call centre at Holiday Extras.
Since joining Holiday Extras Howard has fulfilled the role of Head of Operations and now holds the role of Sales and Operations Director for the company.
In his spare time (!) Howard is a competitive triathlete having represented Great Britain at the European Championships in 2005, and has recently qualified for the World Championships, being held in Vancouver, Canada 2008.
Howard is married to Kate and has a young daughter called Evie.
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