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Terms and conditions

Terms and conditions for Holiday Extras Official Short Breaks for Warner Bros. Studio Tour London - The Making of Harry Potter.

We're dedicated to giving you less hassle so you can have more holiday. It's important to us that you understand what you're booking before you commit. We've set out everything you need to know below.

About us

These terms and conditions are governed by English law and apply from when we provide you with a booking reference, either by phone or on the website. You and we both agree to submit to the exclusive jurisdiction of the English courts. When we talk about 'we', 'us', etc, we mean Holiday Extras Shortbreaks Limited (co no: 02069224) Ashford Road, Newingreen, Hythe, Kent CT21 4JF.

These terms only apply to Warner Bros Studio Tour London - The Making of Harry Potter Short Break bookings made directly through our website, app, via the Holiday Extras contact centre or through an affiliate partner of Holiday Extras. We act as a booking agent for the companies that provide or operate the travel products we sell on our website. Your contract for the provision of these travel products will be with the applicable provider of them, and they have their own terms and conditions. These are available upon request. Bookings made via a third party partner website are subject to the terms and conditions set out on that website.

If you need to get a hold of us for any reason you can do via our Help Centre.

Before you book

Please take the time to read the product information so that you book a product that is suitable for you. If you find anything that's not completely accurate in our information, please tell us as soon as possible.

The companies that provide the short breaks we sell will have their own terms and conditions, which will also apply to you. We can get you a copy of these if you need one, just ask, but we'll try to make you aware of anything you need to know.

Once your Package has been confirmed we will accept responsibility for it in accordance with the following Booking Conditions as an organiser under The Package Travel and Linked Travel Arrangements Regulations 2018.

All prices include VAT and are constantly updated so we can give you the best deal available at the time. A price we've offered you may go up or down if you come back to book later. Make sure you book the package you want when you see it, so we can guarantee you'll pay the price you've seen. We reserve the right to correct any pricing errors on our website and/or on any bookings at an incorrect price.

Before you go on your break

Make sure you read your booking confirmation thoroughly to confirm what you've booked is suitable for you and take it with you when you go on your break. If you don't follow the instructions we give you, we may not be able to refund you any additional costs you're charged as a result.

It is your responsibility to ensure all members of the party are in possession of all necessary travel and health documents before departure.

British Citizens do not require a passport or visa for the Warner Bros. Studio Tour London - The Making of Harry Potter and hotel packages with Holiday Extras. You must have a valid passport to enter the UK. It should be valid for the whole of your stay. You may also need a visa, depending on which country you are travelling from. We cannot accept any liability or associated costs if you are refused entry onto any transport or into the UK.

Changes and cancellations

Sometimes we may have to make changes to your booking after you have made it. Should this happen, we'll notify you as soon as we're able. We reserve the right to correct any pricing errors on our website and/or on any bookings at an incorrect price.

Cancelling or amending a booking:This product is a non-cancellable and non-amendable package, unless you have purchased one of our fully-refundable packages.

"Non-flexible" bookings: These products cannot be cancelled or amended, nor will we offer any voucher or refund.

"Fully-refundable" bookings: Our fully refundable packages give you our highest level of flexibility and protection. Allowing you to cancel your package up until 36 hours before your arrival date and receive a full refund. For example: If your stay date was the 20th of the month, you would need to contact our Guest Experience Team by midday on the 18th. In the event of a cancellation, the entire package will be cancelled, it will not be possible to cancel individual components separately. In order to be covered, you must have chosen the "fully refundable" option for the below hotels.

Leonardo Hotel London Watford Fully-Refundable
Doubletree by Hilton Elstree Fully-Refundable
Village Watford Fully-Refundable

Room Only Bookings - Free Cancellation: Free cancellation applies to bed and breakfast packages only. Our fully refundable B&B packages allows you to cancel your package up until 36 hours before your arrival date and receive a full refund. For example: If your stay date was the 20th of the month, you would need to contact our Guest Experience Team by midday on the 18th of that same month.

Up to 36 hours: Guests are entitled to cancel their reservation free of charge up until 36 hours prior to the scheduled accommodation date.
Within 36 hours: Cancellations made within 36 hours of the accommodation date will be subject to the full booking cost, and no refunds will be provided.

On the day

When you travel, take your booking confirmation and the credit or debit card you booked with. The confirmation will give you instructions on what to do on the day and let the hotel and attraction know who you are.

If you have any problems on the day, please let the team at the hotel and/or attraction know so they can help you. If you don't let them know, we may not be able to help you later on. If you're delayed in getting to the attraction, so can't be there for all the time you booked, we cannot offer you a refund.

Very rarely, we may be forced to change or terminate your booking due to unforeseen major events known as force majeure. This means any major event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid and that was beyond our reasonable control. For the avoidance of doubt events beyond our control include (but are not limited to), war or the threat of war, riots, civil unrest, terrorist threats or activity, industrial disputes, extreme weather, epidemics, natural and nuclear disaster, fire, adverse weather conditions, government regulations and advice.

Changes or termination of your contract due to events beyond our control are extremely unlikely. If, however, such major events do occur, we regret we will be unable to make any refund of payments for services not received. We cannot accept liability or pay any compensation where the performance (or prompt performance) of our obligations under our contract with you is prevented or affected by events beyond our control. This is also the case if you suffer any damage, loss or expense of any nature as a result of the major event.

At the hotel:

If you have any problems on the day, please let the hotel know so they can help you. If you don't let them know, we may not be able to help you later on. We can help you communicate with the provider to resolve any issues, however, any claims in relation to the hotel must be made against the hotel and will be subject to their terms and conditions.

At the attraction:

If you have any problems on the day, please let the attraction provider know so they can help you. If you don't let them know, we may not be able to help you later on. We can help you communicate with the provider to resolve any issues, however, any claims in relation to the attraction must be made against the attraction and will be subject to their terms and conditions.

We will of course do our best to offer you support as our valued customer in the event of any of these circumstances happening where we can and will offer guidance on our website in the event of these out of the ordinary events occurring.

When you get home

We hope everything went smoothly. If you had any problems at all with the services you've booked through us, please contact our Customer Experience team and we'll do our best to put things right. Please send us copies of any relevant receipts or documents you have.

If you need to get a hold of us for any reason you can do via our Help Centre.

After you get home, we'll send you an email to ask you how everything went. We might pass some of your details on to an independent company so they can process that information for us to ensure the customer experience is a good one.

Privacy Policy

We know how important your privacy is online, so we take it seriously. To find out more about how we use your data, take a look at our privacy policy.