Gatwick Airport Hotels Customer Reviews

Customer testimonials are direct responses to people's experiences using Gatwick Airport Hotels services

Gatwick Hilton
"We have been booking with you for some years now and feel it would be good business to reward loyal customers with a discount."
4 / 10
Mrs Hall Apr 24, 2008
Helpful? yes no Thank you
Skylane
"The coach driver to London stopped 3 times for his cigarette breaks making an excuse that he had to have a break after 2 hours by law (how is it the return driver only stopped once?!) Therefor we were 1/2 hr late arriving also the Heathrow to Gatwick driver was very rude to several people & appeared a racist to his foreign passengers!.
The room at the Skylane was terrible (paper peeling & holes in the walls & ceiling)
However our return journey was good & far more comfortable on a double decker coach & we arrived earlier than expected."
2 / 10
Mrs Outterside Apr 24, 2008
Helpful? yes no Thank you
Renaissance - Rebranded Mercure after the 23rd May
"Not happy with the quality of the restaurant and the price of a meal and drinks was high"
3 / 10
Mr Browne Apr 23, 2008
Helpful? yes no Thank you
Gatwick Worth
"hotel and going to the airport was fine.but waited for over one hour for pick up which was not so good"
3 / 10
Mr Moloney Apr 22, 2008
Helpful? yes no Thank you
Travelodge Gatwick
"The booking service was excellent but the hotel was a little shabby and the menu was tired."
7 / 10
Mrs Bellion Apr 21, 2008
Helpful? yes no Thank you
Holiday Inn Gatwick Airport
"Check-in was very busy when we arrived and the entrance/lobby area was very congested."
7 / 10
Mrs Griffin Apr 21, 2008
Helpful? yes no Thank you
Holiday Inn Gatwick Airport
"We were perfectly happy with the servcie provdied"
2 / 10
Mr Hardie Apr 20, 2008
Helpful? yes no Thank you
Best Western Moat House
"i phoned from the caribbean to ask if we could check in early as the flights had been changed and we would be in gatwick very early and after a nine hour flight it was most welcome many thanks again"
10 / 10
Mr Mcdowall Apr 18, 2008
Helpful? yes no Thank you
Gatwick Hilton
"A quick and easy booking experience and provided with exactly what we asked for, Good value and esasy to use."
10 / 10
Mr Neve Apr 17, 2008
(0 out of 1 people found this comment helpful) Helpful? yes no Thank you
Sofitel London Gatwick
"Efficient and excellent value."
10 / 10
Prof Bennett Apr 17, 2008
Helpful? yes no Thank you
Sofitel London Gatwick
"We enjoyed a good meal,a comforable night and an easy morning t the Sofitel before catching our flight after a short walk to the North Terminal. What a difference from the early morning battle on the M25 we've previously had! I would have liked to have had the upgraded room quoted at the time of booking rather than at check in. Check in staff however were cheerful and efficient."
10 / 10
Ms Wilkins Apr 17, 2008
Helpful? yes no Thank you
Renaissance - Rebranded Mercure after the 23rd May
"All excellent, including 04.00am transfer, car easy to find on return and all staff pleasant."
10 / 10
Dr Fraser Apr 16, 2008
Helpful? yes no Thank you
Best Western Moat House
"Good, comfortable rooms and the food was excellent."
10 / 10
Mr Ponsonby Apr 15, 2008
Helpful? yes no Thank you
Travelodge Gatwick
"Good quality accomodation, excellent service at hotel and Summer Special car park. Will be booking again in the future"
10 / 10
Mr Staples Apr 15, 2008
Helpful? yes no Thank you
Gatwick Hilton
"Have used Holiday Extras before personally and working in the travel industry.Will continue to use Holiday Extras."
10 / 10
Ms Crew Apr 15, 2008
Helpful? yes no Thank you
Arora International Gatwick
"Very pleased with the way you dealt with the booking,and the hotel was very good. Thank you."
10 / 10
Mr Robertson Apr 14, 2008
Helpful? yes no Thank you
Copthorne London Gatwick
"I thou ght that the room was good, the staff very good especialy the car park staff.A range of hot food at the bar would have been usefull."
9 / 10
Mr Smith Apr 14, 2008
(25 out of 27 people found this comment helpful) Helpful? yes no Thank you
Sofitel London Gatwick
"I purchased this package as a gift for my brother and his girlfriend who were flying out the next morning to get married. They said it was a fantastic start to their trip and really appreciated the car meeting them at the terminal on their return after a long flight. Thank you"
9 / 10
Mr Hutchings Apr 14, 2008
Helpful? yes no Thank you
Gatwick Hilton
"A very easy and trouble free way to start a journey."
10 / 10
Mr Philliips Apr 14, 2008
Helpful? yes no Thank you
Sofitel London Gatwick
"The collection service worked very well and I would highly recommend it. Well worth the extra money when you have a drive home, it makes for a relaxed return to the country."
7 / 10
Mrs Stephen Apr 14, 2008
Helpful? yes no Thank you
Arora International Gatwick
"Super modern hotel. Staff very friendly and catered to our needs regarding our disabled son.Would definatly stay there again."
10 / 10
Mrs Parker Apr 13, 2008
Helpful? yes no Thank you
Best Western Moat House
"The Gatwick Moat House met our needs extremely well. They provided us with 2 travel cots, a great breakfast and I was even able to get milk for the baby from the bar. Check in was rather slow, however, due to the volume of people checking in and very few staff on duty but this was only a minor drawback."
9 / 10
Mrs Gallagher Apr 13, 2008
Helpful? yes no Thank you
Cambridge
"We booked one nights accomodation with holiday parking at The Cambridge Hotel using Holiday Extras. The staff on arrival were very helpful, our room was a family room which consisted of a set uf bunk beds and a double bed, all extremley clean and very comfortable. The hotel operate a request service for transfer to and from the airport, this journey is only a few minutes and using this set-up meant we were taken and picked up at a time that suited us perfectly. We had no waiting around at the airport upon our return journey, we just telephoned and they came!! Just what you want after a days' travelling.We were so impressed we've already booked The Cambridge for our next holiday in May. Sarah Ramsay"
10 / 10
Ms Ramsay Apr 13, 2008
Helpful? yes no Thank you
Europa
"All good - booking over fone was great - otherwise would have used other agnet."
9 / 10
Mr Greenhow Apr 13, 2008
Helpful? yes no Thank you
Sofitel London Gatwick
"good clean well furnished airport hotel"
8 / 10
Mr Lee Apr 13, 2008
Helpful? yes no Thank you
Sofitel London Gatwick
"To make a Hotel booking through Holiday Extra saves the trouble of using your feet and saves phone bills.The hotel is just what you need for an early flight."
8 / 10
Mr Harrington Apr 13, 2008
Helpful? yes no Thank you
Cambridge
"very happy with the hotel, the service couldn't have been any better- they even charged my sat nav up for me for our return journey- would use the cambridage again- fantastic meal in the restaurant"
10 / 10
Mrs Perks Apr 13, 2008
Helpful? yes no Thank you
Gatwick Hilton
"excellent service and no problems at the Hotel finding our booking.Thank you."
10 / 10
Mrs Thomas Apr 13, 2008
Helpful? yes no Thank you
Best Western Moat House
"Reception very helpful. I needed to receive urgent emailed documents and receptionist gave me email address and printed off as soon as received."
8 / 10
Mr Ward Apr 13, 2008
Helpful? yes no Thank you
Travelodge Gatwick
"good value for money of your service"
7 / 10
Dr Bhattacharjee Apr 13, 2008
Helpful? yes no Thank you
Best Western Moat House
"The whole experience ran very smoothly"
7 / 10
Miss Rose Apr 12, 2008
Helpful? yes no Thank you
Gatwick Hilton
"I have used Holiday Extras for a number of years now, never had any problems, and found them to be good value."
8 / 10
Mr Kearney Apr 12, 2008
Helpful? yes no Thank you
Sofitel London Gatwick
"Very comfortable beds gave an excellent night's sleep. Fast and efficient front desk with no delays and an excellent and good value valet parking service"
10 / 10
Mr Brown Apr 12, 2008
Helpful? yes no Thank you
"I know it was a short stay , but very nice,staff were helpfull, the room was fine."
10 / 10
Mr Highfield Apr 12, 2008
Helpful? yes no Thank you
Best Western Moat House
"Made a good start to our holiday. We were able o travel feeling very relaxed."
9 / 10
Mr Robinson Apr 11, 2008
Helpful? yes no Thank you
"Takes away the stress of having to rush to the airport for an early morning flight"
9 / 10
Mrs Pinkney Apr 11, 2008
Helpful? yes no Thank you
Best Western Moat House
"The airport pick-up was first class at 1.30 in the morning. The hotel family room was good, the location was good and the cost was very reasonable"
9 / 10
Mr Swan Apr 11, 2008
Helpful? yes no Thank you
Sofitel London Gatwick
"Staff were very helpful and nothing was to much trouble we will be staying in a Sofitel Hotel again."
9 / 10
Mrs Kaneen Apr 11, 2008
Helpful? yes no Thank you
Gatwick Hilton
"The whole dropping the car off and collecting the car again at the end of a long flight is always the worst bit of a holiday-dragging suitcases and child on and off shuttle buses! The meet and greet facility was excellent and meant none of that-someone waiting for you to take your car at the airport and someone else bringing it to the door on your return to the airport. Can't possibly imagine ever doing anything else in future!"
10 / 10
Mrs Hunt Apr 11, 2008
Helpful? yes no Thank you
Sofitel London Gatwick
"Service and room were excellent, very appreciated after a long day"
9 / 10
Mr Purdy Apr 10, 2008
Helpful? yes no Thank you
Cambridge
"Excellent service with decent rooms. Will definitely use again next time we're flying out of Gatwick."
9 / 10
Mr Thayer Mar 26, 2008
(9 out of 12 people found this comment helpful) Helpful? yes no Thank you
Arora International Gatwick
"car delivery a little slow."
9 / 10
Mr Gordon Mar 22, 2008
(2 out of 3 people found this comment helpful) Helpful? yes no Thank you
Arora International Gatwick
"no problems even though we were 2 hours late the staff weregreat when we did arrive"
8 / 10
Mr Spake Mar 21, 2008
(5 out of 5 people found this comment helpful) Helpful? yes no Thank you
Gatwick Hilton
"Everything organised very efficiently and quickly and delivered as promised!"
10 / 10
Mrs Meehan Mar 19, 2008
(16 out of 21 people found this comment helpful) Helpful? yes no Thank you
Sofitel London Gatwick
"The reservation process was easy and very efficient.The Sofitel was great-the check-in process was easy and the hotel was nice and extremely clean!"
10 / 10
Mar 12, 2008
(3 out of 7 people found this comment helpful) Helpful? yes no Thank you
Arora International Gatwick
"Excellent service, excellent hotel, really good value for money"
10 / 10
Mr Hall Mar 04, 2008
(4 out of 9 people found this comment helpful) Helpful? yes no Thank you
Skylane
"I think it is excellent as it is"
1 / 10
Mr Kirkwood Feb 25, 2008
(5 out of 8 people found this comment helpful) Helpful? yes no Thank you
Arora International Gatwick
"We were extremely pleased with the service we received. Wewill definately use your company again in the future."
10 / 10
Mr Bal;Dwin Feb 18, 2008
(16 out of 20 people found this comment helpful) Helpful? yes no Thank you
Arora International Gatwick
"We were extremely pleased with the service we received. We will definately use your company again in the future."
10 / 10
Mr Baldwin Feb 18, 2008
(16 out of 22 people found this comment helpful) Helpful? yes no Thank you
Sofitel London Gatwick
"firsr.. time i have stayed in the hotel at gatwick airport and have to say i was very pleased with the whole expierence"
10 / 10
Mr Ingham Feb 15, 2008
(8 out of 21 people found this comment helpful) Helpful? yes no Thank you

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