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Medical travel insurance

If you currently have a pre-existing medical condition, or have previously had one, then you will need to declare your condition(s) via our confidential medical screening process.

If you haven’t already, our online quote system will guide you through the process of declaring your medical conditions, and you’ll get an instant decision on whether we can provide cover or not. Simply get a quote or contact us on 0800 042 0309 to discuss further.

Money Helper Service Information

What is Money Helper?

Money Helper is run by the Money and Pensions Service (MaPS). MaPS is a free and impartial money advice service, set up by the Government to provide information and guides to help improve your finances. The Money Helper travel insurance directory has been created for people who have potentially been refused cover, had cover excluded, or received a high additional premium in connection to their medical conditions, to allow them to shop around alternative providers. All providers listed on the directory are authorised and regulated by the Financial Conduct Authority (FCA).

Holiday Extras Cover Ltd are proud to have passed the rigorous selection process and feature as one of the travel insurance providers listed in the directory.

How can I access the Money Helper Directory?

• By Phone – call 0800 138 7777, they are open Monday – Friday 8am to 6pm
• Online – you can visit the online travel insurance Money Helper Directory for a full list of participating travel insurance brands.
• By Email – simply contact [email protected]

Making a claim

For comprehensive information on how to make a claim, please visit our dedicated Travel Insurance Claims Help & Support page.

Contact information

For insurance enquiries:

If you have any questions and would like to contact us, our Live Chat Help Squad are on hand.

If you'd like to speak to someone over the phone, call 0800 042 0309 and one of our dedicated insurance experts will assist you.

If you need to make a claim:

Please consult our claims page for in-depth instructions on how to make a claim.

To amend or cancel your policy:

Please visit: www.holidayextras.co.uk/insurance-support or contact Your travel agent that You purchased the Policy from.

Emergency Assistance for customers abroad:

24 hours, 7 days a week

Tel: +44 (0) 1403 788 718 (if You are anywhere except the USA, Canada or Mexico)

Tel: +1-844-780-0494 (toll free if You are in the USA or Canada)

Tel: 00 1 819 780 0494 (if You are in Mexico)

Make a complaint

If you wish to make a complaint

We understand things don't always go to plan, and we're here to help however we can. If you wish to make a complaint, please visit our dedicated complaints page and follow the instructions provided.

Policy Documents

We've compiled all of our Policy Documents on to one concise page, allowing you to fully understand what you're covered for.