Holiday Extras Travel Help
We're here to help travellers affected by the Spanish floods.
Spanish floods
Valencia and parts of Castellón also remain in a state of emergency due to the floods and ongoing heavy rains. Valencia airport is operating a normal service.
Please therefore check with your airline or holiday provider before setting off to Malaga airport or for a holiday to the Costa del Sol region or Spain's east coast around Valencia.
We are here to help our customers affected by the disruption. This page provides the quickest and easiest ways to get help with your Holiday Extras booking.
Customers with an airport booking and due to travel
Please check with your airline before setting off to a UK airport for a flight to Malaga, or to Malaga airport to fly home.
Customers with Flextras: Free cancellations bookings can cancel any time up to the booked day and time of travel.
Flextras: Saver customers can cancel for a voucher to use on the same product.
If you need to make any changes to a booking head to your trips page to change dates, times, terminals, parking options, or cancel your booking if you need to.
Customers with a Holiday Extras travel insurance policy
Customers with Holiday Extras travel insurance can contact us as normal at our insurance support page.
Customers in need of alternative travel options
If you'd like to stay at a UK airport while you wait for a flight, we have rooms available at all major UK airports.
- Heathrow airport parking or hotel with parking
- Gatwick airport parking or hotel with parking
- Stansted airport parking or hotel with parking
- Luton airport parking or hotel with parking
Customers already abroad
Our support team are here to assist and guide those abroad and those concerned about their travel plans. Best way to reach them is using our Live Chat service.
The best and quickest support is via our Live Chat service. Please contact us below with any questions not answered above. Thank you.
Live Chat
FCDO Advice for Spain
The latest travel advice from the FCDO.