Help & Support
How do I log into my account?
To log into your account you just need your email address and password.
Don't worry if you can't remember your password - enter your email address and click the click the reset password link. You'll be sent an email within 10 minutes where you can enter your new one, but remember to check your spam/junk folders just in case.
Top 10 Questions:How will the payment show on my bank statement?
How do I contact Holiday Extras?
Help and support
How long does it take to get my avios points after booking?
How do I make a claim?
What are your cancellation charges?
How do I apply a discount code to my search?
What happens if I arrive earlier or later than booked?