Harry Potter London Breaks – Frequently Asked Questions

All hotels in our short break packages include a delicious breakfast. We recommend checking the specific hotel details during booking to confirm.

Yes, we have a number of hotels with fully accessible rooms. To find the best option for your needs, speak to our friendly team via Live Chat, and they'll assist you in selecting a hotel that suits your requirements. Please let us know any specific accessibility needs during booking to ensure your stay is as comfortable as possible.

Yes, we offer a selection of hotels that feature interconnecting rooms, perfect for families or groups wanting to stay close while maintaining some privacy. To ensure you book interconnecting rooms, please choose a hotel that specifically mentions 'Interconnecting' in its description. This information is provided on the hotel's detailed information page and is specified within the booking flow.

You will receive a second confirmation email 10 days before your break. This email includes ticket codes for each part of your package and your full short-break itinerary. You'll find your dates and times for The Cursed Child theatre show and the Warner Bros. Studio Tour, plus all the essential 'know before you go' information.

If you do not receive this email, please check your spam or junk folder, or contact our guest experience team for assistance.

Yes, our packages will have a set itinerary. We have designed these to give you the best possible experience for your stay.

Our short break packages are as follows:

• Day 1: Harry Potter and the Cursed Child (both parts of the play)
• Day 2: Warner Bros. Studio Tour London - The Making of Harry Potter

Our Short Breaks team will provide you exclusive time slots for each aspect of your booking, and it will not be possible to amend these.

Each ticket code corresponds to a specific experience. You'll use them to collect your tickets in person at the appropriate location on the day of your visit.

Please take your ticket codes to the box office at the theatre on Day 1 of your break. Present your codes to collect your tickets for the performance.

On Day 2, head to the admissions office at the Warner Bros. Studio Tour. Use your ticket codes to collect your entry tickets there.

You do not need to print them unless stated otherwise. You can present your ticket codes digitally on your phone or tablet.

Tickets must be collected on the day of each experience, as they are only available for collection on the specified date.

If you need your confirmation email resent to the original booking email address, simply complete the Resend Confirmation Form with the following details:

• First Name
• Last Name
• Booking Reference
• Email Address
• Stay Date

Once submitted, your confirmation email will be resent as soon as possible.

As soon as you've booked your short break, you will receive a booking confirmation via email. If you do not receive this, please check your spam or junk folder, or contact our guest experience team for assistance.

If you don't receive your second confirmation email by then, please check your junk or spam folder. If it's not there, contact our support team as soon as possible so we can assist.

Once booked, Harry Potter London Breaks are non-amendable and non-cancellable. This means that changes to the booking, including date, time, or hotel selection, cannot be made, and refunds are not available.

To ensure a smooth booking process, we recommend double-checking your travel plans, preferred dates, and chosen hotel options before confirming your booking. If you have any questions or require assistance during the booking process, our guest experience team will be happy to help.

No, once booked, our short break packages are non-amendable. This includes changes to the date, time, or hotel selection.

Short break packages are designed to offer great-value experiences, which means bookings are final once confirmed. This ensures smooth operations and consistent availability for all guests.

Haven't been able to find the answer you were looking for, or do you need more help? Our Guest Experience experts are on hand to assist with any queries relating to making a new booking.

0300 023 0634

Calls charged at a local rate.

Guest Experience Opening Hours:

• Mon-Fri: 9am-8pm
• Sat-Sun: 9am-5.30pm

Hours may vary on Bank Holidays.

The easiest way to get in touch with us about your existing booking is by completing our Contact Us form below, and one of our team will respond to your queries.

Contact Us Form

The nearest station is Watford Junction, with regular direct trains from London Euston taking less than 20 minutes. A shuttle bus service runs frequently from Watford Junction to the Studio Tour, taking approximately 15 minutes.

Yes, the Studio Tour is easily accessible by car and is located just off the A405, near Junctions 19 or 20 of the M25. Follow the brown tourist signs for directions.

Transport between the hotel and the Studio Tour is not included in our packages. Here's how you can get there:

• By Car: Parking is free and located next to the Studio Tour. Use postcode WD25 7LR for your satnav. Follow the brown road signs marked "Warner Bros. Studio Tour" as you approach. Have your booking confirmation ready to show the Car Parking Team.
• Drop-offs/Pick-ups: A designated area is available for drop-offs and pick-ups using the same postcode.
• By Train: The nearest station is Watford Junction, with direct trains from London Euston (20 minutes) and Birmingham New Street (1 hour).
• Shuttle Bus: A free shuttle bus operates between Watford Junction and the Studio Tour every 30 minutes, taking about 15 minutes. Simply present your valid Studio Tour ticket or booking confirmation to board.

We recommend arriving at least 20 minutes before your booked timeslot to ensure a smooth entry and allow time for check-in procedures.

Yes, free parking is available for all visitors and is located right next to the Studio Tour. Use postcode WD25 7LR for your satnav, and follow the brown road signs marked "Warner Bros. Studio Tour" as you approach. Upon arrival, have your booking confirmation ready to present to the Car Parking Team.

Yes, Pod Point charging stations are available for electric vehicles in the car park. To use this service, visitors must download the Pod Point Open Charge app on their smartphone. Please note that you must provide your own EV cable to charge your vehicle. As Pod Point is a third-party service provider, its use is subject to Pod Point's terms and conditions, which can be found here.

Yes, a designated area is available for drop-offs and pick-ups, accessible using postcode WD25 7LR. Visitors must show their booking confirmation upon arrival.

If you are not visiting the Studio Tour, you are welcome to drop off visitors before the car park entrance.

The Studio Tour is a self-guided experience, and most visitors spend around 3–4 hours exploring. However, there is no set time limit, so you are welcome to stay longer if you wish. Take your time to enjoy the intricate details of the sets, props, and behind-the-scenes exhibits at your own pace.

Yes, special effects lighting and haze are used in some of the immersive elements of the Studio Tour. The haze is created with a water-based fluid to generate a smoke-like, cloud effect, enhanced by lighting.

If you have concerns or would like to avoid these areas, please inform a member of staff upon arrival, and they will assist you.

Opening times vary throughout the year. To view the most up-to-date schedule, please visit the official opening times page.

Yes, for safety reasons, all bags may be checked upon entry, and suitcases or large bags will go through baggage scanners.

Yes, handheld cameras and mobile devices are allowed for photos and videos in most areas of the Studio Tour, except for the pre-show cinema and green screen areas. However, tripods, drones, and other specialist photographic equipment are not permitted anywhere on-site, including exterior areas like the car park.

Carers who provide assistance to visitors can request a carer ticket refund. Proof of entitlement is required upon entry to the Studio Tour to qualify. The Studio Tour accepts the following forms of documentation as proof:

• A letter or notice of entitlement for Disability Living Allowance (DLA) or Personal Independence Payment (PIP).
• A letter from your doctor confirming the need for a carer.
• A Blue Parking Badge or Freedom Pass.
• A DID (Disabled Identification) Card or Access Card.
• An international equivalent of any of the above documents.

To initiate your refund, please complete the carer refund request form.

Yes, the majority of the Studio Tour is suitable for wheelchairs. However, some areas, such as Diagon Alley's cobbled street and the Great Hall's slate floor, may be more challenging to navigate. Manual wheelchairs are available to borrow upon request.

Yes, there is seating available throughout the Studio Tour. Additionally, free lightweight foldable stools can be requested from staff on the day of your visit.

Yes, a number of blue disability badge parking bays are located close to the main entrance for the convenience of eligible visitors. Parking is free, but visitors must bring and display a valid disabled parking badge on the day of their visit. For additional assistance, speak to a member of the Car Parking Team upon arrival.

Yes, accessible toilets are available throughout the Studio Tour, each equipped with a shelf for medical supplies. A Changing Place facility, located in the lobby and accessed with a RADAR key, offers a hoist, height-adjustable changing bench, toilet, and washbasin. Please bring your own slings for the hoist, as they are not provided.

Trained guide dogs, assistance dogs, buddy dogs, hearing dogs, and medical alert dogs are welcome. For guide dogs in training, please ensure they wear their official 'guide dog in training' blue jacket. Water bowls can be provided upon request.

You are welcome to bring your own food to consume in the Backlot area or outside picnic area.

Yes, the Studio Tour features several dining options: the Studio Café and Starbucks in the lobby, as well as the Backlot Café, located halfway through the tour. Fresh food is available, including gluten and nut free products.

Yes, Butterbeer™ is available for purchase at the Studio Tour. You can enjoy this iconic drink at the Backlot Café or purchase it in a souvenir tankard to take home.

Part One: 2 hours and 40 minutes (incl 20 min interval)
Part Two: 2 hours and 35 minutes (incl 20 min interval)

Wednesday, Friday and Saturday:

Part One commences at 2pm and curtain down at 4.40pm

Part Two commences at 7pm and curtain down at 9.35pm

Sunday:

Part One commences at 1pm and curtain down at 3.40pm

Part Two commences at 6pm and curtain down at 8.35pm

During the performance you will see some birds in cages but please note these birds are not real – just very realistic pieces from the brilliant props department! There are no real birds featured in the production.

The Cursed Child is perfect for budding witches and wizards aged 8 and up! Everyone (no matter their age) needs their own ticket to enter, and babes-in-arms can't come into the auditorium. Children under 15 will need to be accompanied by an adult.

If, for reasons beyond our control, a performance is cancelled, ticket holders will be offered alternative performances (subject always to availability) up to the seat value on the ticket or a refund of the price paid for the seat element. We will not be liable for any additional expenses incurred by customers in the event of a cancelled performance.

No, you will not be able to select your seats for our short break packages, however, rest assured you will be allocated great seats which are typically in the Stalls or Dress Circle.

Good news! The Palace Theatre is right in the heart of London! Here's the easiest way to get here:

The London Underground:
Tottenham Court Road (5 min walk)
Leicester Square (4 min walk)
Piccadilly Circus (7 min walk)

Train:
Charing Cross

Bus:
Catch any of the 14, 19, 24, 29, 38, 40 and 176 routes

By Car
The Palace Theatre sits within London's Congestion Charge Zone (Monday–Friday, 7 am–6 pm), so you'll need to pay £15 if you drive in during those hours.
The closest long-stay option is the 24-hour Chinatown Car Park at 20 Newport Place (WC2H 7PR), just a 1-minute walk away. Charges apply at this car park.

Q-Park offers car parking at a discounted rate for guests attending the theatre. For more information, please visit the Plan Your Visit section on our website.