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How to report a new claim

To report an incident please call us using the numbers provided. Even if you don't intend on claiming yourself it is important that you notify us of any incident that you are involved in.

Damaged your windscreen? No need to complete this page or go on your portal. You can make a claim quickly and easily by just calling us on 0800 011 6609.

Report By Phone

Car Insurance: 0800 083 5474

What should you do if you've had an accident?

  • It's very important you contact us as soon as possible and when it is safe to do so
  • Remain calm
  • Don't accept liability
  • Exchange details with the other party (including names, phone numbers and address, make, model and registration number of the vehicle, and details of their insurance company).
  • Take down details of any witnesses or police officers that attended the scene
  • Take photos if you can

Give us a call

Please contact our Claims Team 24/7 to report a new claim on 0800 083 5474.

It will speed up the process if you have your policy details and incident details to hand.

To discuss an existing claim call the number(s) below during our office hours of 9am – 5:30pm Monday to Friday:


What happens next?

Holiday Extras is committed to providing excellent service, as is Somerset Bridge Limited who handle our claims. We take all claims seriously and once submitted your form will be reviewed by one of their experienced claims handlers who will be in touch within the next business day to discuss your claim and advise on how it will proceed.

We understand that making a claim can be a stressful time so will always look to keep you fully informed, but if you have any questions please contact us and we will be happy to assist you.


Frequently asked Questions

If you have any questions about Holiday Extras, claims in general, or your policy, please see our most frequently asked questions.


Write to us

If you would like to write to us, please use the following address. And remember to include your full details, including your name, address, contact numbers, policy details, and details of the incident:

Claims Dept
Floor 1,
2 St James Gate,
Newcastle upon Tyne,

Terms, conditions and limitations may apply. Please read the full Terms & Conditions for more details.

Holiday Extras Car Insurance Services is a trading name of Somerset Bridge Insurance Services Ltd who are authorised and regulated by the Financial Conduct Authority (Firm Reference Number 477112). Registered in England and Wales (No. 6334001). Registered office: Lysander House, Catbrain Lane, Cribbs Causeway, Bristol, BS10 7TQ.