Great hotel and location for Terminal Five , very helpful and polite staff . Would definitely stay again if flying from T5 .

Mr Keen10 out of 10Sofitel

Excellent hotel. Lovely efficient welcome from staff. Very comfortable bed/room. Restaurant with varied menu and delicious food all served in a charming manner

Mrs Davidson10 out of 10Sofitel

Hotel was very good. We had a problem with Blue Circle as none of their numbers worked so we had to turn up without any prior warning. On the return the plane was 7 hours late so we arrived after midnight. Again the mobile numbers were not accessible until 4.00 am. We had to pay the £15.00 late fee. We took out cover for this - how do we claim it back?

Mr Phillips8 out of 10Sofitel

All good, but with delay collecting car on return waiting over half an hour despite ringing from arrivals.

Dr Close8 out of 10Sofitel

Everything went really well. From the car park attendant to the Sofitel Hotel. Would definitely use again.

Mrs Cocklin10 out of 10Sofitel

Waited a little time for return of car but it was 17:00 at Heathrow!!

Mrs Nicholls10 out of 10Sofitel

All good

Mr Dowden10 out of 10Sofitel

Room had an electrical fault which kept blowing the electrics so we were fumbling around in the dark on 3 occasions! Rather than move us to another room we had to have the intrusion of an engineer in and out of our room - not the best way to spend the night before a long flight. Hotel very over-priced, the only plus point is its excellent location in the terminal.

Ms Johnson3 out of 10Sofitel

Simple and easy drop off, completed in a timely manner via T5 Heathrow. Car was ready and waiting as I arrived at the pick up point. Perfect

Mrs Mason10 out of 10Sofitel

Hardly meet and greet! Had far more walking than anticipated . Staff really unhelpful

Mrs Wheeler4 out of 10Sofitel