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Our customer feedback

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Reviews for

  • Average customer rating: 9 out of 10
  • Number of reviews: 635

Easy to book, clear details and instructions for finding it, parking and getting too and from the hotel.

10 out of 10Premier Inn North Terminal

Hotel excellent. Meet and greet car park not good. Money stolen from concealed compartment in car. Car at wrong terminal good

5 out of 10Premier Inn North Terminal

All seemed to work well but did cost me £200 more when had to change from Luton to Gatwick so ended up being much more expensive than originally thought.

8 out of 10Premier Inn North Terminal

The car was parked a long walk, with all our luggage, from the hotel. I was under the impression it was being brought to us at the hotel. Disappointed.

8 out of 10Premier Inn North Terminal

The 'drop off' is staffed so no need to call as stated in the instructions. The car was ready for me when I returned.

10 out of 10Premier Inn North Terminal

When picking up my car from Purple parking the settings of my car had been changed. The fan was on full blast and the heater was turned up to full heat. I can see no reason for this to have been done as weather was hot throughout the period

7 out of 10Premier Inn North Terminal

There was a problem over which of the two hotels of the same name was the one for me. Otherwise all well.

7 out of 10Premier Inn North Terminal

Booked meet and greet at Gatwick. So easy to find and staff are really friendly and helpful. Hotel on airport made early morning flight much more enjoyable. Premier Inn comfortable and restaurant was affordable and welcoming.

10 out of 10Premier Inn North Terminal

Professional, and totally seamless from start to finish. Parking very easy and Premier Inn exceptional! Will most certainly use this service again.

10 out of 10Premier Inn North Terminal

The airport parking was excellent and very well-run top marks. Premia Inn average at best, the first time I've had to cue up for a drink.

10 out of 10Premier Inn North Terminal