Heathrow beats the queues

Heathrow Airport believes it has got on top of the problem of lengthy queues after investing in new technology and additional staff.

Heathrow Airport believes it has got on top of the problem of lengthy queues after investing in new technology and additional staff.

The world's busiest airport, which is owned and operated by the British Airports Authority (BAA), said it achieved a queuing time of ten minutes for most passengers during the peak holiday month of August.

This is despite the heightened security situation in the wake of the attempted suicide bombings in London and Glasgow.

A spokesperson for Heathrow said security was not having an adverse impact on passenger experience.

"With regards to security, Heathrow is performing well and is investing heavily in new technology and recruiting additional security staff to drive down queues," she said.

"In August this year, one of the busiest on record, for 95 per cent of the time passengers queued for less than ten minutes."

Security measures introduced since the September 11th attacks have in some cases lead to longer waits at Britain's airports.

The government is keen to expand the country's airport capacity to meet growing demand, but faces opposition from environmental campaigners.

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